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April 2024 by Yukuai He
Please be careful if you have account with TRUIST, they steal your money!Truist Bank charged me "Maintenance Fee" $30 per month for total 11 months without notifying me or letting me know, when I ask for refund, they only refund me $75, but it should be $330.I was with them on the phone for 1 hour, and went to their local branch, they only refund me $75.Be careful if you have account with them, they will steal your money.
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November 2023 by Shawn Brogan
This company is an absolute joke. I paid my monthly balance early. They still went and took an additional payment. Then the rude rep on the phone tells me I'll get a check in the mail in about 2wks. I said that's unacceptable it should be quicker process. I call my bank wells Fargo and they get my money back in 2 days. Truist 15 days letter and a bunch of now past due fee letters in the mail refund my money. I call them to try and straighten this out seeing what happened and discuss this new late fee and they say we don't waive fees. Also have a debt collector calling me. I've reached out to them multiple times trying to resolve this issue and pay what's do and truist doesn't seem to want to communicate or work the situation. Do not pay your bill early and def do not anticipate any type of good customer service.
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February 2023 by Bjar Amedi
Opened Account they haven’t provided me any documents about account?? Not like any other banks,, more problematic they don’t respond to emails? Disappointed!
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June 2022 by Allen W
Their business hours is from 9 to 5 pm, but they closed before 5 pm, very unprofessional.
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December 2021 by D.N. W.
Mike Lee as new manager provides perhaps the best banking experience I've ever had. He has immense knowledge and gets things done, but remembers you as a person and takes an active interest in your life.I actually followed Mike from a different location to this branch, because of Mike. No matter what he's doing, he will take at least a moment, say hi, and make sure you feel welcomed, acknowledged, and taken care of.
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September 2021 by Bill Dykeman
As a business owner I just met the new "manager" or whatever she likes to call herself. Rude, unprofessional, with an adversarial attitude. Open your accounts elsewhere this one isn't good gor business.
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September 2021 by Lawson Ransom
I also encountered a "US" vs "THEM" attitude in this specific branch with her takeover. Banks used to be our business partners....This place feels proactively unprofessional.
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November 2020 by Chul woong Nam
unkind Service
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November 2020 by Yvette Ariza
Slow service
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September 2019 by ari
Worst bank worst branch, Heather and another teller was rude can't remember her name . Made a big mistake opened a business account here . Luckily just closed it. Stay away
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February 2019 by Blake Tonelli
Maybe this is googles fault but it said it was open till 1 and it's not open.
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August 2018 by Brad Stephens
Professional bank with very friendly people who are always willing to help.
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June 2018 by Lesly Santiago
I wasn't too fond of this bank to begin with but with the customer service we've received over the last couple of months I have to say I'm completely satisfied. Shountae and Erika have been absolutely phenomenal and deserve a raise. They are both so friendly and so helpful.
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April 2018 by Andrew Hamill
these idiots own regional acceptance corp. This is a nightmare of a bank to deal with, don't ever ever go here. They hate you, the staff doesn't care, they steal, they lie, they delete payments, they make it so the 4 years of auto finance has been a complete nightmare of being financially threatened
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May 2017 by Alex Parvizian
Jessica Bond is competent and cordial Branch Manager who overseas a congenial and responsive staff
