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August 2024 by Jeff Gardner
Unable/unwilling to exchange foreign currency and deposit to my account. Full service bank?
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July 2024 by Nam Lee
There is no bankers
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June 2024 by Jose Albert Leon
Worst customer service I’ve ever received at any branch. Steve Olalde is the worst.
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November 2023 by Shawn Brogan
This company is an absolute joke. I paid my monthly balance early. They still went and took an additional payment. Then the rude rep on the phone tells me I'll get a check in the mail in about 2wks. I said that's unacceptable it should be quicker process. I call my bank wells Fargo and they get my money back in 2 days. Truist 15 days letter and a bunch of now past due fee letters in the mail refund my money. I call them to try and straighten this out seeing what happened and discuss this new late fee and they say we don't waive fees. Also have a debt collector calling me. I've reached out to them multiple times trying to resolve this issue and pay what's do and truist doesn't seem to want to communicate or work the situation. Do not pay your bill early and def do not anticipate any type of good customer service.
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November 2023 by Michael Toler
Steer clear as is an awful bank. The worst
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September 2023 by Umesh Gowda
Very good service.Like the way they greeted us.
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July 2023 by Davenport Printing
Very friendly staff - unlike too many of my experiences at other Truist banks, whom many of them had borderline rude attitudes in my experiences. But I'd recommend this branch!
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July 2023 by CARPET DOCTOR Carpet Repair and Installation
Run, I have never had such a grimmy bank in my life. And let's not talk about the horrible customer service
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August 2022 by Joe Vassallo
You would think that a simple withdrawal would not equate the worst banking experience I've ever had.. Sir Thomas at this location made sure of that today.. attitude and demeanor unwillingness to verify details prior to making desicions that turn customers away.. If you can bank elsewhere you should.
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June 2022 by Thomas Petroski
I found this branch to be incredibly helpful with all of my financial needs. The staff is very efficient and accurate while still maintaining a good client to banker/teller relationship.
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January 2022 by Pavan Kumar Gowda
Andrea was very welcoming and helpful! The complete process was very well explained and smooth and they ensured to clarify any query I had. Kudos to the team!
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December 2021 by Kiki Barrie
Customer service is really trash an employee name andrea bang something don’t deserve to work at a bank her customer service is really trash and she profiles people tried to open a business account with the paper I got from the state when I registered my business my business is a sole proprietorship and she keep asking me for a LLC paper I kept telling her my business is not a LLC when I asked to speak to a manger she said the manager will not be back for 2 weeks which is ridiculous. She’s very rude and lack good customer service
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December 2021 by Yayo Star
This lady Andrea Daguerre is so rude she don’t know how to be nice to customers, she is unprofessional
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October 2021 by Dr. Beau S.
I've been on hold and transferred and disconnected for over 3 hours...I'm now staying after hours, all to make a credit card payment. Nobody can help me and they transfer me to the same number. Multiple are nice, multiple are rude. No one knows how to help or get me to the right place. Just trying to pay my credit card.
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October 2021 by Frederic
Costumer service at this branch is exceptional. They are caring, patient and polite. My banker Andrea know what she's taking about and always look for my best interest. Giovanni is fast and good. The banking products are not so good and bbt technology is awful and phone 24 is terrible!
