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February 2024 by Jake Trancoso
Tiffany was very personable and had great attention to detail. She helped pick out a whole new wardrobe and ensured the fit was perfect!
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February 2024 by Mark Rawson
I had always been looking for someone to help me with my style. I am heading to las vegas and needed a special dress for a club. You set an appt online to meet with this store front team. During this appt you work one on one with a stylist who listen to what is important to you. They gather what you need so that you can try it on and then help you order it. Two/three days later it arrived at your house. This is not a normal storefront. Your measurements are then in the system so you can just order more. Think of amazon with the option to try it on first. I wish all companies had this option. The entire experience was great. Team was amazing. The savings were a great value.
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January 2024 by Jesse Garner
Was here a few days ago and was so impressed with Brigid and Tiffany's customer service. They were excited to help me figure out the right fit, even though it meant multiple different trips grabbing different garments. I've always been a big fan of Bonobos and being able to actually see in-store the different between products that you can't tell online was really helpful.
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October 2023 by Steven Goodspeed
Tiffany Caragan is outstanding. Great service and attitude, really appreciated her going the extra mile to get me fitted properly.
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August 2023 by Wallace Gustafson
Love this store — service was great. Even if your close to another location, pick this one, for sure!
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July 2023 by Y S
Great shopping experience. Tiffany was great at assisting both my son and husband to find their perfect fit.
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May 2023 by Jenu
I recently purchased some clothing items from Bonobos Legacy west, and I must say that I was thoroughly impressed with the quality and design of their products. The fabrics used are soft and durable, and the fit is true to size. I particularly liked the attention to detail, from the stitching to the buttons, which made the clothes look well-crafted and stylish.The shopping experience was also top-notch. The website was easy to navigate, and the ordering process was seamless. I appreciated the free shipping and returns, which made it risk-free to try out the products. The customer service team was responsive and helpful in answering my questions and resolving any issues.Overall, I would highly recommend Bonobos Legacy west to anyone looking for high-quality clothing that blends style and function. The prices may be a bit on the higher side, but I believe the value is worth it. I would give them a 4-star rating, and will definitely be a repeat customer in the future.
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April 2023 by Adam Stuart
I had purchased a couple shirts online before but hadn’t been in store. What a delightful experience. Everyone was super personable and helpful. Looking forward to returning.
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March 2023 by Timothy Kelly
Garbage clothes that dont fit properly after you wash them. It's a ridiculous concept all the way around... you walk into a store and have to wait a week to get your clothes. It's not like these are custom clothes in hard to find sizes, they have none of that. And of course you can't return them after they've been washed. Ridiculous concept and subpar clothes.
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January 2023 by John Smith
Why would you name your company after an ape?
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October 2022 by Michael Zhang
Great experience. Tiffany was amazing and I recommend asking for her!It’s great to have a professional who knows your fit and measurements. The whole process was really enjoyable. Out the door with several well fitting outfits in about an hour.
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September 2022 by Marc Sandhu
Tiffany is absolutely fantastic, be sure to ask for her. One of the best customer service experiences I have ever had. Everyone in the store I have worked with is great, but she is phenomenal.
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September 2022 by Sergio Stoesz
Highly recommend coming here. They’ll get you fitted for all of the products that your interested in. Tiffany has been a lot of help for all of my shopping with Bonobos
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June 2022 by Cody Loving
The product is awesome, my associate at the store was awesome, however, the after sale customer service is one of the worst you'll experience should you have any issues. First, my order was expected to deliver on a specific date, that did not happen. I emailed customer service twice and never received a response. FedEx said the package was delivered, the package did NOT arrive. I filed a missing package claim with FedEx and was unsuccessful in locating the package. The case manager at FedEx told me to go ahead and contact Bonobos so they can file their reimbursement claim as the shipper. This is where more trouble is taking place, back with Bonobos and lack of customer service. There is no telephone number, they suggest an email (well previous experience with that has been unsuccessful), and then the famous chat. Beware, you have to sit on the website until the chat icon appears. This only appears once and agent becomes available. After two days and several hours, I decide to call the store. As nice and kind as the store associates are, they cannot provide any help whatsoever. Basically, they are there to help you until the payment is made and then their ability to help is stripped away once the card is approved. Again, product is great, in-store associates are great, its the after sales customer service for an issue that is the worst I've experienced.
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August 2021 by Timothy Roy
Awesome first experience here at Bonobos! Cassie and the rest of the staff were more than happy to help us with any request we gave them, and we will be returning in the fall for new arrivals!
