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December 2022 by Patricia J.
Located at the corner of 15th street Off Central Express Service before 16th Street next to Plano Tire Co. Easy to make reservations fair pricing. Will definitely use them again.
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October 2022 by Ejay Jack
If I could give this company no stars I would. DO NOT USE Budget rental!!! I Rented a van in Atlanta to drop in Salt Lake City. After getting to Plano Tx on day 1 (Friday 9/23/22) the brakes making the worse metal on metal sound THE ENTIRE WAY I called to complain at 9am 9/24/22. Finally Budget sent someone to look at the van at 1:20pm to confirm there are no front brakes and we would need to obtain a new van. I had to wait until 4pm to get “approved” for a van only to find out one isn’t available in a 250 mile radius. Called customer service to be told some compensation would be given but they can’t say for sure what will be compensated or how much. So what do I do? Can I get a hotel room? Do they compensate for food? What about lost wages since I need to show up for work on Monday? I had to call to follow up more times than I can count, when I did miraculously I would receive a call at the same time from Budget saying they were following up. Finally I spoke to Michael, who said they found a van and he would call me back, but he needed the mileage of my van first. Do you think he called me back? NOPE! So here I am stranded in Plano TX…. Do I drive? Do I get a hotel room? This is a lawsuit waiting to happen and my life is in the balance!
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September 2019 by fabiola lopez
This reservation was the worst truck rental experience I have had 1st the Dolly to pull my vehicle was not compatible at all it almost ripped off my bumper. The car is in its factory state So the budget website needs to be updated so that other people who also own Nissan Altimas do not have to go through the same problem, because we didnt need to leave until Saturday night we didnt attempt to place the Nissan in the car dolly. When we called to swap the dolly for a carrier or at the very least to return it we were told someone would reach out to us within 15 mins to 2 hours, which never happened, we were unable to leave Dallas until Monday after the original dealer opened., I want to add that we would have loved to just dropped off the carrier so we didnt have to bring it with us to Arizona but we were told we couldnt take it to another budget dealership either. Now as if that was not a hassle enough The actual moving truck had an issue with the driver's side mirror once it was driven on the freeway the mirror would close into the car we didnt realized this until we had pack all of our belongings in the truck And the resolution given by the budget truck rental was to put duct tape on the mirror to keep it from closing into the door, their resolution did not work, and it was extremely dangerous I had to keep rolling down the window and push the mirror outwards everytime I needed to move lanes for the entire 19 hour drive. Once we arrived in Phoenix the drop off location had a phone number that belonged to a man who does not work for budget and the additional number was never answered the drop off location was extremely far 45 mins from the location we were at and when you Google the location it's a junk yard not a budget dealership and when I googled the name of the business it gave us an entirely different address since we never had a correct number or any answers from the place we were to drop off we didnt want to drive an additional 45 mins and waste another 50 dollars in gas finally a young woman named Paola from customer service was able to arrange for me to drop off the vehicle at a location that was still open however this morning I see not only that the car dolly was not refunded but that I was charged an additional $119.80,in addition the dolley to carry our Appliances had straps that were too short and we were unable to use it over all it had been a very unpleasant experiance
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August 2019 by ERIC MOGENT
It is better to rent a budget truck & move your stuff than paying a ton for renting from uhaul.
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September 2018 by Buna Baker
Love this trucking company
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November 2017 by Greg Guillotte
Limited inventory and too expensive.
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October 2016 by Stearns LaSeur IV
Thus place rents all sorts of stuff
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June 2016 by Ken Navarrette
Beware these guys are rental SCAM artists I made an online reservation for a Budget Rental truck for a local move. received a call from someone at this place insisting that I would be required to show proof of insurance which I had and told her I was happy to provide. She then proceeded to inform me that my insurance card from my local StateFarm agent would not suffice and began to describe some ridiculous amount of forms and paperwork that would have to be presented ... ____OR___ I could purchase insurance from her that would take care of it.. WHAT A LOAD OF BS!!! I cancelled the reservation and received a confirmation with NO indication that I would be charged a $50 ..NO show fee. So in the end the insurance scam worked... Taylor got $50 for doing absolutely NOTHING except for being professional rental scam artists. STAY AWAY from this place to many reputable place available.
