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January 2024 by vicki davila
Great customer service...front desk and management are amazing...rooms are clean and spacious.
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January 2024 by NoLa Boi D
The owner are rude Racist disrespectful they have Roaches The elevator gets stuck on people people then got stuck in the elevator how water some times high prices rooms they told my family they were band because they wanted them to pay to leave out the there hotel after they gave 3000 dollars for stay 3months the owner are not friends folks
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January 2024 by Natalia Diaz
Excellent place, it is a very nice place and the beds are comfortable. I liked it. I recommend it.
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December 2023 by Armand
Where should I start.. I guess I'll start with the positive.. The staff was super nice.. had no issues with them.. Now to the bad parts.. I had my company book me and 5 of my co-workers here thinking that it would be a good hotel because we always booked IHG.. I promise this.. WE will NEVER stay at this hotel again.. THEY HAVE ROACHES.. All of our rooms have them.. I have been at this hotel for almost 3 weeks.. housekeeping has come to my room once.. Get this to refill my toilet after I flush. I have to have the bathtub running.. I don't understand that part.. What else? I opened the drawers in the bathroom, and other peoples soap and shaving cream are still in the drawers, so housekeeping doesn't do a very good job.. Every single time I run the dishwasher, the breaker always trips.. that's a never-ending battle.. out of all the IHG we book, honestly, this is the worst one yet.. and we go state to state for work all over the US.. I PROMISE I'll make sure we don't ever re book here again.. But I do gotta say once again the staff has been really nice and friendly..
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December 2023 by Amy Sorrells
Staying in this hotel for a 3 month contract for work and love it! Very friendly and accommodating staff. Very clean and comfortable.Special thank you to Autumn who is amazing and above and beyond!!!
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November 2023 by bridget depoy
It was an amazing stay!!The staff were so friendly and helpful. Never had a single issue. The room was clean.The location is great too, even though the hotel had plenty of great options for food and drinks, there is food places all around if you want to.Safety: Everyone around is friendly, I was never once worried of my safety.Walkability: You can walk anywhere you need to, everything is walking distanceFood & drinks: The hotel had plenty of great options in their market, I chose the market over going to get food the whole stay.
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September 2023 by Giavonna J.
Tia is very unprofessional! You should be fired! Just nasty from the start. I asked for a room on the 4th floor so I wouldn't hear any loud noise above me. No rooms available on the 4th floor. I asked to be put in a room that didn't have loud kids/parents above me. That made her very upset. She rudely said, it's a family hotel. There's kids & animals here. Tia obviously knows the inconsiderate animals above me in room 415. She had to have told them to purposely stomp all night long. It's 3:30 am & I keep getting woken up by the animals above me. Only animals would behave like this. Not decent human beings. I haven't had any encounters with them. Only Tia at the front desk. Not hard to figure out what she's doing. They keep jumping off of the bed & stomping as hard as possible across the room. Also sounds like they're dropping bowling balls. Non stop since I checked in. Jumping off of furniture & stomping. 415 should be kicked out. Checking out a day early.I asked Tia for a set of sheets & pillow cases. She was rude again & lacks any type of good customer service skills. Which isn't hard to give. She said I can't give you sheets! The hotel wouldn't have any left if I gave every guest another set! Every guest is not asking for extra sheets & that's not how you respond to my request. I got questioned as to why I needed another set. Excuse you! Horrible customer service!Wasn't feeling well & just wanted to rest. That didn't happen. I feel worse. I didn't pay for this room to not get any sleep or not have hot water in the shower.The sheets on my bed were dirty, stained & not changed. That's why you get another set. The extra set I received was nasty & urine stained. Gross!They spray the rooms with strong perfume so you don't notice the urine smell. I can still smell it.Roaches in the roomNo Hot WaterNot what I was expecting from an IHG Hotel
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September 2023 by Vincent Wright (WrightFlo Enterprises llc)
One of the best hotel stays (Saturday through Monday morning) that I’ve ever had. This is a studio apartment style facility. Meaning rooms include full-size refrigerators, stove, large microwave ovens, kitchen sink, dishwasher and cabinets stocked with cooking supplies, chinaware and silverware.A very family friendly location and staff. I’m in #106 and everything is spic & span, bug free, as clean (maybe cleaner) than my home. The facility, staff and surrounding businesses made me feel genuinely at home here. I cannot ask for anything more from a lodging facility. And I travel nationwide to facilitate our own business. So, I know what’s good.Rooms: Top notch, exceptionally clean and well equipped.Nearby activities: Great and plentiful food choices. Close to connecting highways.Walkability: Plenty of space to walk for exercise and several good restaurants within 5 minutes walking distance.Food & drinks: Fully stocked snack and beverage room across from the front desk.
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August 2023 by Richard Mullens
Candlewood Suites Plano North is an okay place to stay. They are pet friendly but they charge an extra $75 a night for your pet. So are they really pet friendly? The first room that they put us in Room 108 smelled horrible. It was a mix of urine and mold. We complained of the smell and they moved us to another room. And they did apologize for the smell. We invited her to come in the room and smell it for herself and she refused. So they may or may not have been aware of it but they are definitely aware of it now. The room that we were moved too was fine.
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August 2023 by Gaby Ortez
The rooms are nice, but infested with bugs.
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July 2023 by Patricia Saunders
We had a lovely stay. The staff is efficient and friendly. We'll start here again.
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July 2023 by Mary Francis
Roaches, roaches, and more roaches. NEVER AGAIN!
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June 2023 by Aylin Perez
Staff was very friendly, but hotel was bug/roach infested.When we first checked in everything looked great, then as we started turning on the lights we started noticing a large amount of roaches and bugs in the bathroom which led us to investigate the room which was also bug infested. There seemed to be bug spray that had been used but failed. We immediately went to the front desk and they were very apologetic, nice, and accommodating. They let my husband see the next room, there was no live bugs but there was a lot of carcasses which made me uneasy. Once again the front desk staff was very nice and allowed us to get a full refund for our stay which was supposed to be 8 nights. The staff handled everything professionally and we even got a follow up call to apologize the next day but due to the bug/roach infestation we will not be back.
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April 2023 by Daniel
This hotel is very good. The lady covering front desk is very friend and helped me a lot. If I got any chance, I will come to this hotel again.
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March 2023 by Sonia Mugeni
I really like this hotel. The room we are staying in is large with tall ceilings. I love it! The staff really go above and beyond to make you comfortable. You feel right at home. The employees are hands down the best! My only problem is their washing machines...the washing machines are horrible, horrble, horrible, horrible, horrible. I feel like I am wearing dirty clothes after I wash them.