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March 2025 by matt watley
This business aka Capitol one auto loans has unfair lending practices don't sign any contracts with them. Iam currently considering class action lawsuit against them.
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December 2024 by Nichole Cook
Horrible Horrible company to work with. First off, everyone you try to talk to you can’t understand. I just sold my car that was financed through them and the check was overnighted to them and they should have had it by Thursday of last week! They don’t have the check and the car is not paid off yet so it’s getting more interest added on by the day! I will be so glad when I don’t have to deal with them anymore. I called them today to see why my loan doesn’t show paid and they told me I need to call the Credit Union that issued the check to see if it’s been cashed by Capital One. It’s not my loan and I don’t have and account through that credit union! What a joke!
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December 2024 by Ardyn Blackmore
My ex-wife and I got our vehicle through them in 2020. We've only been late officially 30 days past due twice, which is fault of our own or mine (divorced now), yet we both are on the title. I tried refinancing to get her off, but no one will take me, which is whatever. The issue is when I call to say I'll be late by a day or two (my payment is due on the 24th), and often my check won't hit until Thursday night or Friday morning. I call to let them know I'll be paying, but it'll be a little late. I'm always told, "Oh. No problem, sir, that is fine. Thank you for telling, and we look forward to working with you. " Bla blah blah.
Two days later, the same day my check is to hit, my ex-wife will email and ask me if I'm paying the car this month. Because they call her 100 times a day, email her many times, even though I've told them, and they claim they will mark it in the notes to not call as I will pay it.
I'm also confused as I have not been 10 days past due in forever and somehow got hit with a late fee? I fail to understand that fact at all. I was six days past due (lost two days from illness at work), paid half the payment, and paid the rest six days later, yet I got a late fee. I thought it was after 10 or so days? I even paid the payment, plus the fee, and the fee still shows.
If I could pay it off now and be done with them, I would be in a heartbeat. The only good thing about them is that I got a loan through them with ease. Everything else about them is a PITA.
EDIT: JUST BECAUSE YOU CHANGE IT TO "SECURE MONEY LOANS" WE KNOW YOU'RE CAPITAL ONE. STOP HIDING WHAT CORPORATION YOU ARE!!
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December 2024 by Jackie2025
CAPITAL ONE AUTO FINANCE! Do not let them fool you by using a different name. If I could give them 0 stars, I would. They do not tell the truth about company policies. They will tell you anything to get you off the phone. They flat out refused to give me a complaint number to contact someone about the service I received. Use another company, they are not worth the headache!
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December 2024 by jim bob
They are never easy to deal wirh they don't help or work with you they make it harder on you in every way they can. Just called to make a payment but they have the worse system that won't let u make a payment if they have one pending so now have to go spend more money to have the payment made I regret this company worse one to deal with
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December 2024 by S Pickering
Pre Qual 5.91% actual approval 16.5%??? Would give 0 stars if possible. Went with other financing
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December 2024 by James Whitmore
Can't even get someone to talk to
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December 2024 by Danny Bow
Just spoke to advisor a bit earlier I asked her a question 6 or 7 times and finally answered it, than transfer me to another dept very rudely
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November 2024 by Chris Ferrell
Absolutely no help spent 32 minutes on hold to finally talk to someone to be on hold again can't wait til this car is paid off I'll never go through them again horrible experience
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November 2024 by Samantha Wallen
How come during a natural disaster, they still don't help out thier customers!! Can't stand capital one going to refinance and I'll never use them again 😒
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November 2024 by Claire Carringer
Won't even answer the phone. Unbelievable. Do not finance with them.
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November 2024 by Adam Ek
This has been the worst experience of my entire life. CapitalOne Auto Refinance has redefined what it means to have bottom of the barrel customer service. I implore anyone debating whether or not to refinance with CapitalOne IT WILL BE WORTH PAYING 2-3% HIGHER WITH A COMPETITOR TO AVOID THIS DUMPSTER FIRE OF A COMPANY.
I bank well over six figures with CapitalOne and I am closing all accounts with them. They are pathetic and rude.
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November 2024 by Chef Pete
Don't apply unless you want your credit ruined. They were great at the beginning and ever since Covid, their system and customer service has been terrible. In fact, worst then terrible. They return payments after the 15 day grace period and then file that YOUR payment is late due to insufficient funds. How when the funds have been taken out of my account for 15 DAYS. Never referring anyone to them.
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November 2024 by jay Gadbois
I see a lot of negative reviews honestly I've overall had a good experience so far only issue I had was with the title department sending same document you have to pay for yourself that you have to get notarized I had to send 2 times but other then that I refinance with them got a lower rate and payment and overall was easy to do I'm about to pay off the loan so we'll see if the title gets sent right but overall great company I think
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November 2024 by Jay Batchelor, Evangelist
Their contact number is always busy the 214 area code I've already asked the representative to send the lien copy to the DMV and they could not adhere to that. And that's their job
