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November 2023 by Kazuki Shin US
Impressive speed and efficiency at Car Care Central! Their Vehicle Condition Report app is detailed and user-friendly with an excellent UI/UX, and their text updates kept me well-informed. Definitely worth a 5-star rating!
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November 2023 by Abira Ahmad
Amazing! I had to do a State Inspection and they were so quick to take me in the same day. But I have to say the young man at the front was extremely polite and helpful. I will always come here and will recommend this place to all my friends!
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October 2023 by Rosemary Geramita
Car Care Central had been my go to place for oil changes and other auto repair needs. I've always been impressed and satisfied with the customer service, work, and costs.Today I scheduled an appointment online, for 1 pm as I needed to be out of there by 1:45.I also called to verify that my 1:00 was confirmed.I was there promptly at 1. At 1:25 I had to request my keys, as they had not even started, and I could not stay and wait.Needless to say, I was not happy with the overall experience and I still need an oil change.After the situation above, I visited Car Care Central the next morning, to see if they would get me in. The person at the front desk said they were very busy, and apologized for the appointment issue from the day before. He asked if I would come back at 2 P.M. and they'd take care of me right away.I showed up at 2:00, without hesitation, he asked form y keys, and in under 25 minutes, I was leaving with a fresh oil change. In addition, they provided an excellent 'discount' due to the situation that had occurred.I appreciate how they stepped up and handled everything, and will continue to support this local Plano business.Service: Oil change
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August 2023 by Kristen Walker
I had a good experience. I had my car towed there and picked them sort of at random but it was a hassle free experience. Someone answered the phone and helped me promptly every time I called. The repair happened quickly and the estimate showed very clearly what was wrong and how much it would cost. There was no pressure or condescending sales pitch which can happen a lot if you’re a woman. When I picked up my car it was fast, easy, I paid exactly what was on the estimate, the place was clean and air conditioned, the representative was professional and helpful. My only complaint is they wrote my number down wrong at some point and if they hadn’t, I would have gotten a text sooner instead of having to call in and may have gotten my car done sooner. But that’s a simple mistake that can happen to anyone. From now on when I need a mechanic they’ll be my first look.
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July 2023 by Ashley White
I brought my company car here today for a scheduled preventative maintenance. The process was quick and easy. The staff was nice. Dropped the car off at 12:30 pm, picked up at 5:30 pm. This shop is in walking distance to my home. I will continue to bring the car here for scheduled maintenance.
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July 2023 by Jessica Wenker
So thankful I came to Car Care Central. My AC went out and struts needed changed. They walked me through each step they needed to take and it's importance level so I could decide what was best for me. Finally a place that you don't have to worry they are over charging and adding on extras. Carlos was very helpful and we'll definitely be going back.Services: Steering & suspension repair
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June 2023 by Wendy Durbin
Oil change with free tire rotation. I have used Car Care Central for 10 years. Exceptional service. Technicians explain in easy to understand detail any problems and provide service options. They have never recommended a service I did not need. Once, I went to Car Care Central for a second opinion after a tire store told me I needed expensive repairs. Care Care Central inspected my car and explained why I did not actually need the repairs and did not charge me a penny for that evaluation. They are honest, don’t push unneeded services, reasonable and competitive prices. I recommend to everyone!
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June 2023 by Betty Scott
I have been using Car Care Central for many years.Car Care Central has conducted their business with me & the people I have given Car Care Central name to with respect and concern.There have been times that Car Care Central could have taken advantage of me. My past includes interstate truck driver, heavy equipment operator and grew up fixing cars. This factor helps me appreciate Car Care Center even more. Trust is very important to me.It is reassuring that this high standard of business is constant with Car Care Central in Plano TX.Looking forward to continuing business with Car Care Center in Plano TX.Sincerely yoursBetty Scott6-20-2023
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June 2023 by Victoria Yermatova
I really enjoyed my experience with this auto shop, I will be bringing my car for future repairs. The shop is fair and are willing to work with your needs. Even though I did not do repairs, I have no doubt I will be doing business with them. They diagnosed the car accurately and provided resolution. Zee was very understanding and professional. Thank you for your service and I will be seeing you soon for my car needs.Thank you!
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June 2023 by Mike Serrano
Trusted car maintenance and repair shop.Honest staff -Unlike most non-dealership car shops, if you go in for an oil change, they won’t call you and try to tell you 30 other things that they ‘recommend’ having completed on your vehicle (unless it’s truly needed).Work / experience -Their work is completely timely and correctly. Have had zero issues with any work completed and vehicle is usually ready very quickly for a reasonable price. A full inspection is completed so you know how your vehicle is doing with any other usual maintenance (breaks, fluids, etc).Recommend that you always take your vehicle early as they do get busy but that’s a good sign… people trust this shop with their vehicles.
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June 2023 by Melissa W
Car Care Center did a great job fixing my A/C. They were knowledgable and polite. The managers helped me navigate my warranty, and got me in during a busy time. I didn't have to wait long before the work was finished. I would recommend this business.
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June 2023 by Brodie W.
You decide for yourself!! I have used CCC for many years and been pleased. However, last year took my car in for an oil change, and a young guy came to tell me how bad my 2 back tires were, and they needed to be replaced. Now I'm old, but I'm far from stupid, knowing that at some point in the next year I would replace them. He was bound and determined that they needed to be done that day and he could give me a good deal. I told him that when I was ready, I'd go to Discount tire. Just unneeded or wanted HIGH pressure sales pitch. I have had my cars worked on elsewhere since and been happy. Over a year has past, and today I thought I'd I see how much it would cost to have a low beam light bulb replaced in the headlight housing. The fellow told me quote $100.00. Normally I would replace it myself, but since it is a newer car, I was exactly sure what to do. As I was leaving to think about it the guy came out and told me they do it for $50.00 including the cost of the bulb, but they would have to order it. I left and stopped at another repair shop. They installed it while I was in the parking lot. Less than ten minutes later I was driving away. The total cost was $32.00. Something is REALLY WRONG with this picture. You decide for yourself. PS: I still haven't purchased the two back tires and they still have fair tread.
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May 2023 by Mark W
They were a huge help and always so knowledgeable. They provided me a recommendation for next time if I get stuck in the same situation. I have trusted Car Care Central for 10 years and they have always provided me with trusted thorough service for all of my and my family's vehicles, this time was no exception. I will definitely keep coming back.Service: Auto maintenance
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May 2023 by Reese Collins
Needed an oil change. Took my car in within 10 minutes! They were thorough and saw I needed an alignment. They finished everything within 1 hour! Plus, they were very friendly! I'll definitely be back!
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April 2023 by Black Panther Town Car
These guys are absolutely great! Honest, hard working shop that provides incredible customer service! My alignment was great on my town car. They also replaced the thermostat on my brother’s mercury grand marquis. It’s doing great! Reasonable pricing, great customer service, can’t beat it! Definitely use them for everything, including tires!Service: Wheel alignment
