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March 2025 by Christopher Hong
My wife and I met with Michael Wilson today to set up a joint account. Michael was outstanding. He was very personable and educational as well. We highly recommend asking for him.
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June 2024 by Cole Webb
Friendly staff! Convenient location! Nice looking branch!
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April 2024 by Tayarta B.
Generally, I've been disappointed with Chase customer service. Chase customer service representatives and banking representatives (business banking) need more training and problem solving skills.
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April 2024 by Thomas
Had an emergency and came in at 430pm. Paul Shuo was amazing. Saw I needed help and stayed late to get everything resolved. Can't say how thankful I was for this!!
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April 2024 by ramya satheish
Because it is my favorite
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February 2024 by Al Ray
We went to get a service there someone his name was Davis and another clerk Li and bearded guy plus someone named Leslie made a lot of excuses to not do the service. And they were pretending they were busy . Rather than wasting our time they just could do the service. However we are chase private clients, they were treating us in the lowest possible standards . Also I saw a lot of banker was sitting there without doing anything and playing with their phones. Three of them were standing and talking loudly about the Sunday’s football game.We never comeback there again. We will close all our accounts there and we are going transfer our money to the another bank.
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February 2024 by Tobe Bui
Came in without an appointment and didnt rlly know how to do what I needed to do but a nice lady came out and helped me get what I needed and was very helpful and nice
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February 2024 by Nou Nou
Terrible service and lack of respect for customers time. Went in waited 20mins and bankers sitting there didn't even come acknowledge me or see if I needed help. Then they take another person ahead.Whoever is in charge needs to do a better job of training and communicating.
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December 2023 by Dwayne Clark
This is a good full service location compared to other branches.
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December 2022 by Ariel Veytsman
I had a frustrating situation today at the Chase branch off Parker and Tollway in Plano, TX. A human error on the bank’s part while exchanging currency was going to cost me approximately $1,200. Fortunately the branch manager, Christi Jones, reached out to several resources to come up with a solution to avoid me incurring the additional expense. It was a stressful situation, but in the end Christi rectified the mistake and I am highly appreciative of her help today. She took responsibility on the bank’s behalf for the mistake and jumped through several hoops (including dealing with me) to turn the experience around. Thank you Christi for your help today!
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December 2022 by Anna K
Matthew was so friendly and helped with an issue I've been trying to resolve for months! My family has had good service from this particular chase.
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November 2022 by Sergio M.
Horrible Staff. Let me start off with everyone in their had a very weird strange vibe, even the new guy. Extremely cringe and uncomfortable vibes. I asked for assistance cause I called Chase customer service and they had told me to go to a local branch for fixing a incorrect mailing address, and they treated me as if they didn't know what I was talking about. Then they got their supervisor and instead she made me call Chase customer service AGAIN when I had already done that in the first place. They all were super rude and weird. I NEVER had a bad experience with any local branch, besides this one. If you can try your best to avoid this one.
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August 2022 by Kyle E.
Christi, Matthew and Chris have been amazing to work with. Ask for one of them if you ever need assistance at this branch. That said, the ATM outside is usually broken so I'm glad they have a second one in the next lane.
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August 2022 by Jaco Perold
Matthew R. W. is incredible at his job. I drive 15 to 20 minutes just to come to this branch as he is super helpful, professional and knowledgeable. Thank you Matthew!
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August 2022 by Z Hayes
I love this Chase location mainly because of the exemplary customer service provided by Mr.Ubaldo Estrada. In my many interactions with Ubaldo, he is always professional and dedicated to providing top tier service. He is empathetic, listens patiently, and addresses issues in a timely manner. He is one of the main reasons I bank with Chase. - Z Hayes
