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April 2025 by Hardik Patel
Not a good experience this time!! Amy is supernice bank representative and I would give her 5 stars anytime I work with her!! Then we had to deal with branch manager for a simple query we had and she, branch manager made it worse. She came over to open cubicle with Amy. We myself and my wife began to feel her communication unfriendly and unappreciative for the business we gave to the bank since 14+ years. She was intense , she side tracked a lot with a little uncomfortable louder tone. She succeeded making us feel awkward, just for a simple query!! We were surprised but avoided responding to her as we chose not make a big deal out of it. We will be definitely careful next time to avoid her completely.
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March 2025 by Ramachandran Iyer
Worst service . I had been to the bank to get documents notarized. I realized they were trying to find problems than working with the customer.
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March 2025 by Sarah Jordan
Amy and Shantanu have exceptional customer service skills. Both has helped me multiple of times with my banking needs. Professional and friendly. Highly recommended really.
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February 2025 by Suresh Vastrakar
Exceptional customer service! One of the staff members, Anju, went above and beyond to assist us and ensure our requests were fully completed. We truly appreciate her dedication and support!
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January 2025 by Carolyn Taylor
Drive Thru wait times are crazy to make a deposit. It should not take 15-20 minutes.
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October 2024 by Rakend Vasireddy
Worse visit ever to any bank is this visit ti this bank. Nisha Seth made me wait for 40 mins and then send someone else to give me an appointment for after 1 hour which they could have done before making me wait. Very bad customer service.
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June 2024 by Alex Stine
Staff at this location need to be retrained. No one seemed at all open to helping me, a blind person, find the counter. The teller was not helpful once I made it to the counter. Inserted my card the wrong way. Not service I expect from Chase. Other locations are much better. It is a shame the Legacy West location is not open on Saturday.
PS: I am employed by Chase and found this experience to be not great. I know our standards are higher than what I saw today.
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December 2023 by Anabel Gonzalez
I have emergency with my son and they don’t let me use the restroom
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November 2023 by Zaheer Pasha
Clients BEWARE. When withdrawing cash, do not trust their cash counting machines. Put those tellers to work and make them hand count your cash in front of you before receiving it. They shorted me $100 and adamantly denied any accountability in the mishap. They claim their cash drawer balanced out, which is absolutely absurd. Shout-out to the bank-teller Mrs. Anju for her incompetence. Will ensure I never work with you again. Manager is also dismissive and basically mocked me the whole time. Had his name tag flipped inward so I couldn’t get his name.
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November 2023 by Joann Richardson
My son has been with chase a year now he is 19 and has 1 open loan 0Collections0 late payments0 derogatory actions has the income to sustain a credit card, and was denied because of the color of his skin
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November 2023 by Jiaxi Jessie Du
Terrible customer service
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October 2023 by Abhay J.
Filthy service. Don't attend to wire transfer and prefer other customer requests. Not able to even handle 3 customers.
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October 2023 by Arindam Ojha
Poor servive. I am an old client of this bank, came to notorize a document. The lady on the phone was nice and told me I can just walk in and ask in any teller, but the lady at the teller told me they are short staffed and I need to wait. From her gesture it was prominent that because I am not here for any financial transaction my business is less important. I am waiting here for long time, no one is attending. No Chase, this is jot acceptable at all. I will consider to transfer all my accounts from chase to another bank.
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August 2023 by Lakshmikhanth Rathinam
We had worst customer service experience. I have waited 1 1/2 hours. Staff here is just roaming here and there, showing they are busy, without attending the customers.
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August 2023 by Akbar Sheak
Good staff very patient and helpful
