-
May 2025 by Pam Kilbride
Can't get the someone to reply to a question about getting a notary.
-
May 2025 by Jeff Lee
if you are investing on Crypto, don't use them since they don't wire your fund to your own Coinbase and will give you various excuses even the test wire went through successfully.
-
March 2025 by G Q
Drive-through is always closed which makes it very inconvenient. Switching banks to one that keeps their drive-through open.
-
October 2024 by Wen Zhang
Tried to get a cashier’s check per retailer request yesterday. The branch manager seems unfamiliar with the process. Instead of accepting the 2nd legal ID (I have social security card and employment ID), she kept asking for a debit card. Also she questioned me as if she were FBI and I were a suspect). I requested to complain to her supervisor, but was told she IS the supervisor of this branch. When I asked her what is the customer service line for me to complain, she told me to leave her branch. She seems view herself a boss of the customers, not to serve, but to dominate. I will write an official complaint to Chase, and I will have my Chase account closed soon due to their lack of professionalism.
-
October 2024 by Kaiyla Washington
Racist! Called the police on an African man due to him using his passport just for everything to check out an hour later. SHAME ON THE TELLER AND THE BRANCH MANAGER.
-
September 2024 by Neda Shaadzi
Can you believe on Friday they only have one person (banker)and she was working on drive true and the front desk!
-
July 2024 by Ameen Shawwa
I recently visited the Chase Bank in Plano and was impressed by the overall experience. The staff are exceptionally cool and professional, always making sure your needs are met efficiently. The branch itself is spotless, well-organized, and exudes a professional atmosphere.
The only downside is the drive-through ATM. It's situated quite far from the main building and is positioned too low, which can be a bit inconvenient. Other than that, it's a great bank branch!
-
April 2024 by Kerem Gorgulu
Yes, i am definitely agree with the last review for the branch manager or the same lady who told us to wait without time limit after 10 minutes, why she was passing by I asked her again she said another 20 minutes I said Why you didn’t tell us earlier even before I stop
You!!!!
-
February 2024 by Ari G.
I really like Chase, but this branch is a poor representation of the company. Definitely understaffed. They definitely messed up when they let Anvi go. She was the best. Needless to say, I don't plan on revisiting this particular branch.
-
February 2024 by Jerrica Justice
Adam Ward was very helpful and kind, thank you!
-
January 2024 by Justice Glover
Adam Ward was very helpful and kind, thank you!
-
January 2024 by Nova L.
Clearly they are understaffed. I can understand that but they have horrible management. In need of better managers.
-
January 2024 by Chris J.
The absolute worst manager I have EVER witnessed. Pegah the manager is unbelievable. Extremely unhelpful. She was extremely rude and the worst manager I have witnessed in any chase branch. Don't go here if she's still the manager. The rest of the staff are friendly and hard working.
-
August 2023 by marcus brown
If I could give this bank zero stars I would. Unprofessional, Rude employees. The branch manager is a woman that should not be qualified to even be an entry level teller.
-
December 2022 by Food lover 777
Needed to open an account, we didn’t know we had to make an appointment. The guy told us to wait, it will take around 40 mins. We waited, a lady came over and said we need to make an appointment as they were booked for that day and it would be a waste of time for us to wait. Well, should have told us that at the beginning.
