-
December 2025 by Lohith Karri
This is Lohith I recently purchased a vehicle from the pre-owned department at Sewell BMW of Plano, and I cannot recommend them highly enough. From start to finish, the process was seamless, but what truly made the difference was the exceptional service provided by Emmanuel Todo.
Buying a used car can sometimes feel uncertain, but Emmanuel was a true professional. He was transparent, attentive, and most importantly, he kept his word on every single detail we discussed. It is rare to find that level of integrity in automotive sales, and it made the entire transaction stress-free.
The delivery experience was also top-notch. The car was presented beautifully, the paperwork was handled efficiently, and I felt like a valued guest of the Sewell family throughout the entire afternoon.
If you are looking for a vehicle, go see Emmanuel. He will take great care of you and ensure you drive away happy. Thank you, Emmanuel, and the whole Sewell team for a fantastic experience!
-
December 2025 by Tae Myles
BMW Sewell of Plano location sold me a car with a clean CarFax & CPO certified X3 that had an accident on record which I found out later through my insurance claim. I have provided all the supporting evidence to the manager (COREY RILEY), and he will not come to a resolution even though he is aware NOW they have sold me a car with an accident nor is he apologetic on their miss. Car value was $36,500 at the time of purchase, it should have been worth low 30's with an accident. I wouldn't even have bought the car to begin with if it had an accident.
You guys handle the product and move it. It's your responsibility to make sure the product that are being sold isn't misrepresented to the customer.
-
December 2025 by Jorge Gonzalez
This is by far my favorite BMW dealership in Dallas.
Car service is excellent and the level of care in the process is pristine. From the way you pull up into the service are to the fact that cars are parked diagonally for easy exit. It makes me feel like the whole process was put together very thoughtfully by having the cars and the customers in mind. I know they’ll take care of my car.
Arcade in the waiting area was the cherry on top. Again, it strengthened my trust in them by being so detail oriented. Oh and they have complementary car wash!
One thing I didn’t like was that they didn’t take Apple Pay in this day and age, but besides that I can’t think of anything else that would be negative about this place.
-
December 2025 by abhishek ahlawat
One of the best car dealership and service centers in DFW area
-
December 2025 by Brandi Guerrero
Sewell service department is always very helpful and time efficient. Jon Dowdy is the man who assists me whenever I need service on my X7. He’s attentive and provides exceptional customer service. I recommend Sewell of Plano to anyone in the market for a BMW. They truly take care of their clients. 10/10
-
December 2025 by Adasia F
James and Omar exceeded my expectations while purchasing pre owned vehicle. The experience and overall care my husband and I received at this dealership was unmatched! We will definitely be back in the future to purchase our next vehicle
-
December 2025 by Joe H
Bought a 2025 X5 with all the need and whistles and premium service plan.
I took it in for its first service since purchasing it last December. Everything was fine except they charged me $50 to rotate the tires!! Now the $50 isn’t the issue but an expensive vehicle like this and the premium service agreement doesn’t include tire rotation is plain ludicrous!!
I’ve had lower priced Fords, Chevys, Hondas and Mercedes and they all included tire rotation with regular services.
Very disappointing BMW doesn’t offer such a simple but very important part of regular maintenance!!
-
December 2025 by LeeAnn Stewart (Tunie)
After shopping for my new car, and dealing with other dealerships in the area, my husband and I ended up at Sewell BMW of Plano. Keegan Tharp was (and is) our salesman and made it the most professional, efficient and pleasant car buying experience that I have had. We are thrilled with our new car!!
-
December 2025 by Denis Vechkanov
Milaad is one of the best sales professionals we’ve ever worked with. We buy a lot of cars, and his level of customer service is something you rarely see these days. His professionalism, attention to detail, and genuine care for clients truly set him apart.
If all sales managers worked even half as well as he does, the car-buying experience would be on a completely different level. We wish him continued success and career growth — BMW of Plano is lucky to have him.
Highly recommend reaching out to Milaad. He’s a top-tier guy and an outstanding representative of BMW of Plano.
-
December 2025 by Xiao John
I had a fantastic experience working with Colin Herron on my recent BMW purchase. From the very beginning, Colin was professional, patient, and genuinely focused on helping me find the right car rather than just making a sale. He took the time to walk me through all the options, answered every question clearly, and never made me feel rushed or pressured.
The entire process — from test drive to paperwork to delivery — was so smooth and straightforward, and Colin kept me informed at every step. I’m very happy with my new BMW and truly appreciate the level of service I received. I would highly recommend Colin and this dealership to anyone considering a BMW.
-
December 2025 by Ethan McCorkle
My whole experience with Milaad Naderi was very easy. Drove a couple cars, made an offer over text, and the next day bought a great used Acura MDX. Sewell also did a thorough job on all maintenance and cleaned up the car nicely.
-
December 2025 by Mohanad Abttan
Took my car to get serviced here, chip helped me out and provided exceptional service. I will be back for sure and recommend to my friends and family
-
December 2025 by Lale Oflu
My car is a 2024 İ5 and has a four-year warranty. I brought my car to the service center today for a very minor issue. They told me my four tires needed to be replaced. I said okay. I left the car at the service center. My car is under warranty, and BMW is supposed to give me a vehicle. But they sent me to Enterprise. And they're trying to give me a garbage car, which I, of course, refused. I've been waiting here for an hour now for them to give me a vehicle I can drive. This is a complete disgrace. I will definitely report this to BMW headquarters.
-
November 2025 by Charlotte Farris
I visited Sewell BMW of Plano today. Brian Reid was my sales associate. Brian was knowledgeable, courteous, and provided excellent customer service. If you are interested in a BMW, Brian is your guy. He will take great care and ensure you have a wonderful Sewell experience.
-
November 2025 by Julie Powell
I love this place and the remodel is very nice.
Everyone is friendly and they do a great job overall
