Coach is a global fashion house located in Plano, Texas, offering leatherware from handbags to wallets, shoes, backpacks, and clothing. Customers report amazing experiences with super kind, sweet, helpful, and attentive staff who provide wonderful, above and beyond customer service. The team is highly knowledgeable in the Coach brand and offers professional, patient assistance with styling, finding matching items, and trying on different products. Staff members are noted for their great insights and advice, going out of their way to locate specific items, gift wrap, and personalize the shopping experience. Even when the store is busy, the team remains on top of tending to all customers. While the location lacks a dressing room, the exceptional service ensures a joyful and satisfying visit, with many customers planning to return. The store also provides services like customization and repair.
Went in for a shirt that I saw online. Erin, did a wonderful job helping us and showing us other items in the store. Great customer service and attention by her. Went in for one shirt came out with 2 and a pair of shoes haha. The only thing I wish this location had is a dressing room.
July 2025
The girls here are super kind and the customer service was amazing! I went in looking to add a bag charm to my bag and they helped me find the cutest charm that matches perfectly.
March 2025
Amazing experience purchasing my wife her early Bday gift. If you’re looking for top notch customer service go see Maddie & Erin they will put a smile on your face and walk you through a very professional buying experience. Highly knowledgeable in the Coach Brand, you will not be disappointed.
