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February 2024 by Scott Bryant
Sale items are good deals. Not that happy with the full price items. We only buy things on sale at Costco and the gas.
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February 2024 by Morgan
I had an incredibly unpleasant experience at this Costco location. As soon as I walked in, the greater was screaming at people, which immediately set a negative tone for my visit. Then, when I went to check out at the self-checkout line on February 11, 2023, at 3:14 PM, the two individuals working were absolutely horrible and belittling. Their lack of professionalism and customer service skills were beyond disappointing. I will definitely not be returning to this location anytime soon.
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February 2024 by Kumar Vaduganathan
Always recommend
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February 2024 by Kathleen Crusing
Clean well lit well stocked checkout lines moved quickly
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February 2024 by Bryan Yoz
Nice establishment with wide selection of products.
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February 2024 by Luisana Grieco
Worst customer service ever
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February 2024 by mahsa baei
I recently had a disappointing experience at the Costco branch located at 1701 Dallas Pkwy, Plano, TX 75093, and I feel compelled to share my feedback regarding the newly implemented policy of scanning membership cards at the entrance.Last week, I visited the store to purchase a pizza, a routine I've followed in the past. However, the introduction of the new policy requiring customers to enter through the exit door resulted in an unexpected encounter with an employee.A lady approached me in a rather rude manner and questioned my choice of entrance, emphasizing the need to scan my membership card before proceeding. While I understand the importance of verifying memberships, the tone and manner of communication left much to be desired. It not only made me feel unwelcome but also raised concerns about the impact of this new policy on the shopping experience.This new procedure seems to create an atmosphere of distrust and suspicion among customers. Navigating through the exit door to buy a pizza shouldn't lead to an unpleasant interaction with staff members. The introduction of such policies should be accompanied by effective communication and training to ensure that employees handle customer interactions with courtesy and professionalism.I hope this feedback is taken constructively to improve the customer experience at Costco.
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February 2024 by Vaibhav Vir Singh
Recently started card scanning at the entrance. Too crowded on weekends!!
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February 2024 by Izz123
I bought some candy grapes from Costco Plano location yesterday .I opened the box today and saw that most of the grapes are already bad and very old. I got stomach upset after eating a few and had to trash it. We had got bad fruits from Costco before but this time I felt like I have to report this. This is unacceptable , selling this old fruits to customers!
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February 2024 by Beth Weaver
What's not to love?!
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January 2024 by Any Body
Always busy but they have great prices on oatmeal, sweet potatoes, avocados and meat.
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January 2024 by Jeffrey Gehrke
It's Costco good place for medication ? and lots more
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January 2024 by ItsMe
Shopping at Costco is not as it was. The mandatory scan your card at the entrance makes you feel less of a member and more like big brother watching you.Their increase in "surveillance" does not feel welcoming. It makes you feel more like a numberThis is starting to remind me of the movies where everything you do is being tracked.From the police cameras in the Costco parking lot to scanning of cards as you enter certainly feels less like the Costco I grew up going to.Hopefully this tracking and monitoring will be removed and please get the police cameras out of the parking lot. There's no need for it.It's starting to feel more like a scene from the movie "enemy of the state".
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January 2024 by Charice Tran
My family recently had a highly disappointing encounter at the Costco membership counter, particularly with an employee named Penny. This incident occurred on Wednesday at 10:25 AM, January 24, 2024.My parents, who recently moved to the U.S., are still adjusting to the language and culture. They have been attending English classes to improve their skills. This morning, when my mom presented our Costco membership card at the entrance, Penny, the greeter, prevented her from entering. Despite my mom's attempts to explain the situation and provide her ID, Penny hastily shredded the membership card without proper communication. (It was my dad’s card, and my mom didn’t aware of this policy, she didn’t know it because nobody told her, and she can’t read or listen to the news - my parents they don’t know English. Even myself living in the States for 5 years, I didn’t know this. Of course, we would learn about this if the employee educate us formally. All we know is about the check out process, that the owner of the card has to be there. Policy changed, and it is new to all the customers too)This action was not only unprofessional but also seemed to be based on assumptions. Penny assumed my mom had stolen the card due to a name mismatch, which reflects a lack of cultural understanding. When my sister spoke to the manager, it was revealed that Penny had not been transparent about her actions, leaving my mom to explain the situation.While the manager did issue a new card and apologize, Penny's apology lacked sincerity and only occurred over the phone (since there was a manager there, and my sister on the phone). Even when my mom later approached Penny seeking a face-to-face apology, she encountered a dismissive attitude. The incident highlighted a lack of professionalism, racial sensitivity, and poor customer service on Penny's part. Penny also said that she already sorry at first, so she is not going to say sorry again. Penny said that my mom didn't hear what she said. My mom didn't understand English, but she knows what happened Penny, do not say like that - that is common sense.Despite the manager's efforts, we feel that a mere apology is insufficient for the disrespect and racism my mom experienced. We expect more from a membership-based service like Costco stated in their mission and vision satement. We have reported the incident to customer service and urge them to address this matter with the general manager of the Costco location.This incident raises concerns about the training and professionalism of long-term employees like Penny. We believe that members deserve better treatment, especially given the financial commitment involved in being a Costco member. Our hope is that Costco management takes appropriate steps to ensure incidents like these do not happen again. Also, the fact that Penny been here more than 20 years, I don't understand where is here hospitality? I agree that everyone make mistakes like one of the managers said, however, this is not a mistake make by accident, this in an attempt, an assume that is strongly done by her. It is unacceptable that they claim it a mistake, or "you don't know what they have been through." Please do not let me hear that, I'm not paying money to be treated with your background story or what you have been through, or make it as an excuse for you to be disrespectful, unprofessional, and rude. Don't you also think that we are customers, we been through a lot too, but we still didn't mention it when we facing this problem? You must know that everyone been through a lot of things, but work is work, do not take that as an excuse. 20 years of experience is not this, this is losing common sense when dealing with customers.We value the positive experiences we've had at Costco in the past, but this recent encounter has left us deeply disappointed and questioning the effectiveness of their customer service standards.
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January 2024 by Joseph y
I've been to several costcos in USA and internationally this is the worst costco experience and location I have ever experienced to the point I even left a review for a Costco.How sad.
