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November 2023 by Jay Traylor
Right in the middle of the Plano Legacy area. Free parking and nice rooms. Great
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November 2023 by Zachary Prilliman
Falls in line with all the Courtyards ive been in. Clean rooms, nice staff, bristro with good food and drink choices. Nothing amazing but very nice safe place to stay.
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November 2023 by Rita D.
First of , when we checked in there was used dirty ear buds in the bins and eatables in the fridge which smelt bad . Then people enter the room inspite of you putting a no disturb sign . My things were missing from my bag . Which I realized when I reached home and checked my bags . Several perfumes were missing . Especially a new one given to me by my mum . When I called them , the guy at the front desk called Ham or Tam kept hanging up on me pretending he cannot here me . Then when I mentioned my problem after calling him 7 times he listened and hung up . No one should stay at such places especially if you were carrying valuables . I was attending a close relative's wedding and this was what I had to go through .
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October 2023 by R T
I have been staying at this property regularly for the past several years due to convenience, but I would skip this in a heartbeat.The rooms have been run-down state for many years now. Most of the electrical sockets are so loose as to be useless. Some of the exterior doors won't recognize mobile keys. Showers valves are sticky and leaky. All these issues have been reported to the staff and to Marriott for at least two years now.The staff is excellent and has always been, but there are many other hotels of the same range that have much better upkeep.Rooms: All rooms are badly in need of renovation, not only decor but especially plumbing and electrica.
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October 2023 by Chris S
I had a great stay here. It’s an old school Courtyard, rooms with balconies overlooking the courtyard and pool. While the room decor was a bit dated, everything was immaculately lean and in good condition. I’d definitely stay again.Close to many restaurants and offices.Walkability: 10 minute walk - on side roads - to many shops and restaurants.
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October 2023 by Ingrid Jeannot
Checking and front desk - absolutely niceCleaning service-ok.Loved the cookies they had in the afternoon and the water with lemon.Fitness/gym ,- clean, machines work and good equipped.
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October 2023 by Julian Beasley
Absolutely one of the best hotels I've stayed in, rooms were spacious, very clean and the price was excellent for the quality and service of staff and room.
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September 2023 by Richard Capron
I will start out by saying this, this Marriott is by far the worst one I have ever stayed in.I was in town for a Dr appt and this was convenient.Check in online was easy. The lady at the front desk was polite and welcoming. But thats where it ends.She gave me the wrong room number to begin with so after trying to enter the room with no success, I went back to the front counter to get my room key “fixed”..:.. she coded the key with the incorrect room info.I went back up to floor #2 and entered the room only to find SOMEONE ELSE’s belongings in the room.She had wrote the wrong info on the key card.We hurriedly left the room only to be met by the lady from the front desk explaining that had given me the wrong room info. She actually gave me access to another persons room….. That’s how people get shot in Texas……The bathroom was gross. All kinds of hair… long and short if you know what I mean. Never again SMFH
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August 2023 by curtis thompson
I stay at this particular courtyard frequently. It's very convenient to get to one of my customers offices and then they're a couple times a month.On this particular trip I was greeted by Victor at the front desk. Super engaging and welcoming. He's a really good ambassador for the Marriott brand.I deducted one star on the service due to the weird encounter with bistro staff as they closed up and I asked for a glass. It was very awkward and was an opportunity for them to make a great impression which they failed to do. Victor was very apologetic as he saw the whole encounter. He more than made up for it.I'll continue to stay here for sure.
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April 2023 by Bryn S.
I personally did not enjoy my stay here. I have been to motels cleaner than this place. Sheets had stains. No lotion. Very plain hotel. They placed me on the first floor and it was VERY loud at night every single night when workers came back to the hotel and were sitting at the bar. On the other side, i had this sliding door as a female on the first floor, i was scared someone was going to shoot through it. It was also super loud. I ordered cheese cake and it came frozen. He told me to use a microwave to warm it up. Got back to the hotel room and no microwave. Got food poisoning from it the next day. I would not recommend staying here. Go stay at the springfield. They have free breakfast too and it is newer than this place. Very disappointed. They did not provide me with any wifi either.
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March 2023 by Eric Hillner
Overbooked hotel and couldn’t honor my reservation. Arrived at 10:30 at night to find they don’t have my room and was told that overbooking is a standard practice. I was encouraged to stay at more Marriotts and earn more points to increase my status and decrease the chance of running into the situation again.
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March 2023 by The Moonkin Rater
Compared to my last place I was staying the day before this place is a 10 star! The staff was friendly and accommodating as well as really informative about the area for food and things to do! The rooms have a walk out door from the room which I really liked and they let my 30’ truck park in the lot with no issues!
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March 2023 by jsn fld
Older hotel that needs renovating. AC didn’t cool room and turn off, even when at to be Always On. Very noisy neighbors above because floor was old and not solid. Person in floor above could be heard with EVERY STEP. Hotel was sold pushy and could not move me to a different room. It meant each night I was kept awake until after 1am and started awake every morning at 6am.Not the worst hotel, but I will never stay there again. It’s worth paying $20 more and getting a better/newer hotel.
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February 2023 by Quincey H.
An average hotel experience. The receptionist was really kind and the lobby was pretty nice. There was also a lot of people gathering there. My room was fine but I did hear that someone else had tons of water leaking into that so that is really unfortunate. They have a Starbucks in the lobby.
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January 2023 by Nathan McDavid
OLD motel with new paint and some attempts to update. Our room was supposed to be smoke free but was obviously an old smoking room from the days when the top floor was a smoking floor. Smelled terrible and gave my kids terrible asthma and allergies. Had to demand a refund and move to a REAL Marriott for DOUBLE the price. I have NO IDEA how this dump got the Courtyard Marriott name... Until now, I always thought I could depend on the Courtyard Marriott brand to supply a decent hotel at a good price. Would have been better off camping in the parking lot.
