CVS Health in Plano is a store open seven days a week offering prescription refills, COVID-19 or flu tests, vaccinations, personal care items, pet toys, and healthy snacks. Customers can join ExtraCare for personalized deals, shop weekly deals, or order online for free pickup or same-day delivery. Reviews note that the quality of service has dropped over the years, with some describing the pharmacy's phone system as painfully slow, repetitive, and outdated, only allowing a voicemail that cuts people off. There were difficulties transferring prescriptions. However, other experiences were positive. The store is described as clean and organized. Staff are noted as helpful, smiling, welcoming, attentive to detail, pleasant, efficient, and courteous. One pharmacy staff member received specific praise for being pleasant and efficient, always smiling and having orders ready quickly even while multitasking. Another employee helped a customer save money using the app. A staff member also promptly resolved an issue with the self-checkout. Some customers feel it is the best CVS store and they always find what they are looking for, though they note the shelves sometimes need more stock.
Pharmacy tech was very unfriendly. She seemed annoyed to have to do her job. I switched to a different CVS for next month’s prescriptions before I even left the parking lot.
March 2025
I have been using this location for many years and am never disappointed.
November 2024
Everyone was very helpful. Everything was nice, clean, and well-stocked.
