CVS in Plano offers convenient healthcare and shopping services, open seven days a week to fit busy schedules. Customers can rely on the pharmacy for quick prescription refills, COVID-19 and flu tests, vaccinations, and advice from friendly staff. The pharmacy team is often praised for their helpfulness and kindness, with particular appreciation for a pharmacist who provided useful advice despite being on lunch break. The store staff are also noted for their excellent customer service. However, the physical condition of the store is a common concern; reviews mention that the store is outdated and not well-maintained, which affects the overall experience. Despite this, the outside pharmacy staff are seen as helpful and respectful. The drive-thru for prescription pickup generally moves quickly, even during busy times. Customers appreciate the availability of savings programs like ExtraCare®, weekly deals, and online ordering options such as free pickup or same-day delivery. Overall, CVS in Plano is recognized for its friendly staff and good service, though improvements in store cleanliness and appearance could enhance the customer experience.
I have been using this store and pharmacy for many many years and I have never had any problems. I also use same day delivery and never a issue and so convenient. Everyone is nice and so helpful.
August 2024
Have yet to have any issues with this location. Even when there's a line for the Drive-thru Rx pickup, it still moves fairly quick. Pharmacy staff has always been super friendly, Unfortunately, the building does look like it needs a facelift, but there's not much the employees themselves can do about that.
