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December 2023 by Phil & Diana Penny
The pharmacy staff at the Parker/Midway are always friendly and concerned about me and go out of their way to answer questions. Additionally, they look like they are always working with each other the help customers.
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August 2023 by sam
One of the women on the pharmacy staff is incredibly rude. The location has not had the prescription available on 2 occasions, wasting my time. Don't see any reason to return to this location to put up with bad customer service when there are countless other pharmacies nearby.
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July 2023 by SHARI TODD
The pharmacist went above and beyond for me in an urgent situation. Compassion can never be underrated. 5 stars!
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November 2022 by Shannon Muller
They had what I needed. I was in & out
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April 2022 by Robert C.
Usually I have a neutral experience at CVS but yesterday was alot better. The cashier lady noticed I had a few bottles of wine I was purchasing were on sale with a membership card. I didn't have a customer care membership so she advised me to get one and began assisting me.There was some difficulty in getting my number in so she called the manager who was incredibly helpful. Since they took a little longer they accommodated by giving me the discount on the wine.Even though I didn't get a customer care membership due to the issues with the system, I really appreciate their professionalism and their willingness to help me. They both had wonderful attitudes and were very pleasant. Now it may not seem like much but it's their attitude and their willingness to go above and beyond to help me is what impressed me. Keep up the good work.
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May 2020 by Enie B.
Now the store assistant in this store is mean, I was marely asking a normal question about some things and she's the best person to ask since she the "STORE ASSOCIATE " and I got yelled at like I was bothering her. Yes times are hard with the Corona virus causing stress and anxiety but that's not how you treat customers who are coming to the store/ pharmacy.The lady by the cash register was so nice. The store associate need some refresher course on customer service and maybe a break too, it's such people like her that stain CVS and get everyone dented coz of bad attitude. Am not going back to this store for anything at all. I know am just a drop in the ocean but it's fine.
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January 2020 by Katherine Elliott
The cashier Monir has single handedly caused me to decide not to use this store anymore. Without fail, every time he is my cashier, he experiences some problem he cannot resolve without calling for help. He has no idea how to troubleshoot any coupon problems that CVS encourages us to use. He just shrugs and shows the error message on his computer as if that’s going to appease his customers. Whenever the young coworker comes and helps, it’s always some simple answer that Monir should have known and everything is cleared up. Even without coupons, Monir seems to come across some problem he can’t resolve without asking for help from a coworker. It is frustrating as a customer and I will be avoiding this store just because of the incompetence of this cashier.
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January 2020 by Timothy H.
Pharmacy equivalent of a trip to Parkland. I'd drive to at least Sherman before having to fill here. Save yourself the trouble and go to the one inside target on Dallas parkway. Serious management issues.
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January 2020 by Edward Khalameizer
Horrible, Probably the worst CVS in Plano.
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January 2020 by Ed K.
Horrible, Probably the worst CVS in Plano. Takes forever to get a RX. Even simple Z-Pack takes an hours to fill. Stuff is pretty rude. They are working very hard to show you that you are not welcome! Never heard word " Thank you" The only reason I am going to this location is the distance. Walking distance from our home
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December 2019 by Dave B.
I'm writing this review as I pass the 20 minute mark on hold. For some reason I suddenly can't fill one prescription online so I'm calling it in. I tried yesterday and thought the crazy hold time might be a fluke. Obviously not after trying again now and reading the reviews in the meantime. We've been in the area 10 years and until a couple years ago had no problems with this CVS. This is amazingly bad service for any retail, much less a pharmacy. If this is because they are understaffed then its been habitual and they should have changed management. There's a Kroger nearby we're going to give a try, CVS has lost my family's business.
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November 2019 by Baylee Crouch
Thank you Jocelyn for being so fast paced and willing to help. Watching you assist others swiftly and with great customer service is appreciated these days. Thank you for your dedication and drive!
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November 2019 by Miguel Chiñas
Terrible experience in the pharmacy. Staff lack of experience, our doctor call to placed a prescription at leat 2 hours before we arrive and the staff haven't check the voicemail probably in the whole day.
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November 2019 by Hanna Schindler
Bad service
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August 2019 by Stephanie Fischer
Pharmacy is always on time with refills and the store is clean. Only complaint is this location is not 24 hrs
