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March 2024 by Mary Thompson
They did a beautiful job and it was finished 3 days sooner than they predicted and it was cleaned inside and out! Thank you!
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February 2024 by Kim S
I wish give 0 stars if I could. Insurance picked this place for me to have a car repaired there for hail damage which took 2+ months to be fixed. Got a car wash and noticed water leaks from the sun roof and right side roof (this never happened before). Called Dennis and he said to bring it back in and would "fix" it. Told me there was dirt and some missing pieces. I thought it was all fixed but I got a car wash a few weeks later and same exact water leaks. DO NOT TRUST THIS PLACE.
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February 2024 by Jing He
Do NOT bring your car there! Took my car there for body repair earlier 2023 as I thought Park Place is a good brand name and has good reputation. After I took my car home first time and drove for a couple of weeks, there were some issues creeped up. I took the car back and most are addressed on the same day except the cranking noise. My estimator told me the car needs a 'suspension tune up' so I need to go to the Honda dealership service department. When I took my car to David McDavid of Frisco, they told me they have no idea what the 'suspension tune up' is and sent me back to the body shop as they found the body repair. The body ship foreman told me the noise is from brake and sent me back to David McDavid Honda dealership again. Long story short, the dealership finally found that there are a couple of bolts holding the front crashing bar were not tightened and the RF struts is bent. When I brought the car for repair it was the the LF. How come the RF is damaged and what happened in the body shop? I know I have no proof as the dash cam memory card was missing when I took the car back. I have to file another comprehensive claim under my own auto policy. Then another issue came up. The engine hood cover does not fit properly as I can even poke my finger into the gap of the front hood cover. The estimator's explanation is because of after market hood was used. My auto policy told me that this type issue should be raised during repair so an OEM part can be approved. I try to contact the shop manager for all these issues but receive no response. Anyway, all these bad experience makes me feel I made a big mistake. So save your time and effort to find a better body shop somewhere else.
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February 2024 by David Cleesen
Had an amazing experience with Park Place Bodywerks. Gary and the team there took care of my wife’s and looks brand new. Thank you the amazing work!!!
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February 2024 by Khaled Habash
Great experience.Melissa, your exceptional hospitality and professionalism at the body shop made the entire process incredibly smooth. I appreciate your assistance with my car – thank you for making this stressful task such a positive experience!
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December 2023 by M R
If I could give them zero I would. Zero communication, lost my paperwork and info, car isn’t finished even tho they collected full insurance monies. They put dirty hands all over my brand new light gray interior and I had to get it cleaned myself. The inside of my vehicle was covered in a layer of dirt from the windows being down in the lot. There are still parts on my car missing. Pretty sure they lost them but are pretending it’s normal procedure. You’re money hungry swindlers. If you don’t have a luxury vehicle like a Lexus or Mercedes, I don’t think they care what happens to you, even though my car is very nice and BRAND NEW. I’m taking legal action.
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October 2023 by Matt Gray
I took my 2016 Mustang GT convertible to them for repair after the May 2023 hailstorm and the quality of the repair was perfect. The car had been riddled with large dents everywhere and after I got it back it literally looked like a new car. Some new sheet metal, some PDR, and lots of loving care made it look like it rolled off the showroom floor. Ron was amazing to work with and responsive. I have used Park Place before and will use them next time as well as they take care of everything and even though my insurance company was a no name I never had a single problem. Financially, everything was spot on as well and I just paid my deductible - Great Job!MattServices: Painting
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October 2023 by Love Casanova
Thanks to Dennis Harden and Park Place Bodywerks Plano, my 2023 Honda Pilot Elite is as good as new. The entire repair process went as best as could be expected with the short supply of parts. Dennis kept me updated weekly on the progress and returned my calls anytime I needed to talk with him. I will definitely be a return customer if needed.
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October 2023 by Kiran Perumbol
Took my car for a minor fender bender and am very pleased with the whole experience right from the start to finish. We were asked to come on a specific day to drop off the car, and when we went there, one gentleman came by to inspect the vehicle, showed us what are the things to be taken care off and when it would be complete. We were getting constant updates on the repair and given a date for the pick-up. Again, the pick-up was as seamless as the drop off.There is an Enterprise rental nearby who does drop off and pick up for a rental.Would definitely recommend Park Place for any automobile needs..
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October 2023 by D.A. Adam
What an exceptional experience with Park Place Bodywerks Plano. My contact, Dennis Harden, took the time to proactively give me comprehensive updates on a consistent basis at every step of the process without my ever having to prompt him. From start to finish, from the top drawer customer service provided to me by Dennis, to having my car returned to me looking better than new, the team here outperformed at every opportunity and at every level.Services: Exhaust
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October 2023 by Fred Williams
I took my 2021 Acura TLX to this repair center in June 2023 after the May hailstorm in Plano. My car was there for 10 weeks (about 2 and a half months). There was little to no communication about the status of the vehicle unless I called. I had to go and pick up my car because they were going to keep it another 3 weeks waiting for the wrong windshield. When I arrived to receive my car, as soon as I opened the door there was grease stains on the seats, 1 razor blade left on the front driver side floor,1 razor blade left on the rear passenger side, the rear seat was not attached correctly it fell down when I moved the seat belt they had to come out an snap it in, the rear passenger door weather seal was improperly installed, I opened the trunk and found another loose razor blade. Once I got my car home and gave it a wash, I put the car in my garage under led lights. I noticed several clear coat imperfections on the trunk, roof, and the hood. I opened the trunk and noticed the plastic trunk hinge sleeves had no fasteners installed and they were just flopping around on the trunk hinges(both sides). Also, I noticed the sunroof operation button was broken. They could get the windshield for my vehicle, and I had to take it to an outside repair shop, and they had my windshield replaced in 4 days. To add to that they received the funds to replace the windshield from my insurance and were supposed to refund me the difference, (over a grand) I have not received a check yet (3weeks). In short, the craftmanship and the quality was not up to par at this facility, and it is supposed to be a certified Acura repair center.
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July 2023 by Kyla Dornbusch
EDITED to add images of the condition our car was given back to us in. Incredibly dirty with scuffs, tape residue, and part of the paint peeling off the door.We brought our car here for hail damage repairs. I don’t usually write reviews, but our experience here was so terrible that I feel I need to. We were quoted at the repairs taking 7-10 days, and they had our car for 32. They were so difficult to get ahold of, and when we did, every person tried to blame someone else instead of giving us a straight answer. Even management failed to take any sort of accountability for the several mistakes that were being made. They messed up on scheduling, ordered the incorrect parts, and filed the invoices with our insurance incorrectly. All of these issues caused delays, but not once did they call to notify us. Every time they’re estimated ready by date passed, we had to go through the process of calling several times, leaving messages, and finally getting ahold of someone just to be transferred several times. We spoke with Eric several times, and each time we got nothing but attitude and deflection. And then to top it off, our car was returned dirty, marked with pink scuffs on the passenger door, and drained of windshield wiper fluid. The only explanation I can think of for the positive reviews is that they are paying people off because I don’t believe this team is capable of doing anything well.
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July 2023 by Michelle Sima
Lack of quality. I brought my car in for a paint recall service, and it took 7 months to schedule an appointment because they didn't have their certification. After picking up my car I noticed an unbelievable number of scratches on the windows and door applique and the area that they repainted still is chipping. I reached out to shop foreman multiple times through email and still haven't received a response. It's been 2 months now. According to the dealership, the parts are in stock to replace the door applique, so I am not sure why it is taking 2 months to get a response or to schedule an appointment to replace the applique. I suggest bringing your car elsewhere.Service: Painting
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July 2023 by James Dornbusch
Our car had received hail damage on May 19th and was not able to take it to the repair shop til June 21st. When we were able to get it in to this shop we were told that they were reputable body shop that do good and fast work. This however was not the case, we were told that it would be seven to ten days but they had our car for over a month. Now I feel like I’m a patient person and I understand that things do happen that may slow a process but after two weeks and I didn’t hear anything from them I started to lose my patience. I would call them and never get ahold of anyone I would leave several voice mails before I would get a call back and when I did get the call back they would not take any accountability for anything that was happening and they would give me the incorrect information. Such as I was told that the car was sent to wash and would be ready for pick up and when I went to pick it up the next day they looked at me like they had no idea what was going on and when they looked up my information they said that several things still needed to be done with my car and this is after them having my car for more than three weeks. Then they told me Friday would be a good pick up day and they would give me a call in the morning to confirm my car being ready. They never called me and when I did get ahold of someone they told me that the insurance company never paid them so I called the insurance company and they shown that they actually had accepted two payment from my insurance company. When I brought this up they tried blaming it again on the insurance company and tried saying I needed to pay them to get my car back. When we got all that straightened out I went to the shop and they still said that it wasn’t ready for pick up after a few minutes of arguing they realized that they were looking at the wrong thing again told me it was an insurance issue. After that was taken care of no one there would take any accountability for their mess ups and holding our car for far longer then was originally told and just the clear unprofessionalism of this place leads me to the conclusion I will never return for any kind of service and I strongly recommend that no one does unless they like being treated with disrespect and that you are less then them.Services: Painting
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July 2023 by Jacqueline Lewis
After waiting a month for a repair appointment I brought my car to this repair shop. Ahead of servicing my vehicle they requested full payment - as this was an insurance claim I reached out to my insurance to explain the situation. I was advised that no REPUTABLE repair shop would request payment ahead of completing the work. I called another body shop and they confirmed this. I spoke with the manager and he said they want payment ahead of repair in case you trade in your car and they are stuck with un-used parts. How I would do this when they are in possession of the vehicle is a mystery to me. This whole experience was unprofessional and appeared to be a SCAM. User BEWARE!!!
