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June 2024 by Abbey Mulder
We’ve been taking our timid but energetic rescue puppy here for a year. He has met friends and improved so much in socialization. He looks forward to his weekly play dates as much as our senior dog at home is glad to have a break?. All the staff have been very gentle and understanding. Scheduling days and drop off/pick up are a breeze. Bulk pricing is very reasonable. Highly recommend.
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April 2024 by Brent Lemberg
My dog loves going to Doggie Zen Den. The staff are friendly and helpful and overall it is a good experience!
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February 2024 by Wendy Bryant
We brought our 6 year old and 16 week old here for the very first time. I was so impressed!! They look great and we happy to see us, not anxious like i thought they would be. Met the 2 owners, very friendly, front staff very sweet. Thank you doggie zen den!! We will definitely be back.
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February 2024 by Timothy C.
We used to love this place, always nice, quick, communicative, and friendly. Something happened over the years, new management or something, but the place has gone down hill. Imagine taking your dog several times and then they forget everything about them. Adding bows when they shouldn't, no notifications about cuts or razor burns, or just simply not letting you know her appointment is over. All of this over the past few visits adds up in wasted time, vet visits, and uncomfortable pups. All we got after the last incident was one call, the time before only a 25% discount. We have no more chances to give, and will look else where from now on.
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February 2024 by Daisy Today
I took my poodle bichon mix, Sam, last week for grooming for the first time at Doggie Zen Den since we just moved here. I asked for round, teddy bear face and a shorter length body. I understand Sam is anxious and I told them he’d be and they need to be patient with him. Tomas pretty much shaved Sam’s face. When I picked up Sam, I asked if Sam was giving them a hard time, they said he did fine. Sam is 4 and I’ve taken him to his normal groomer since he was a puppy he had never had his face hair shaved like that ever. It just seems like they didn’t care at all or gave Sam the attention that he needed. I called and told them that was not what I asked for. They said they’ll put it on his file next time they won’t give him the same haircut. There will be no next time!!! I’m extremely disappointed!
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February 2024 by Nicole K.
By far the best boarding and daycare we have found! The staff is very friendly and knowledgeable and they take great care of our dogs.
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January 2024 by Justin C.
Avoid this place. We took Royce there for a temperament test. Royce was with these people all day and when the staff called they stated he wasn't aggressive, there were no issues other than he "was rude" so he failed their test. This is ridiculous. Royce is mild mannered and has never lost his temper... he's actually a good dog. I'm not sure I've met a polite dog and no training was offered in place of his "rude" behavior. I personally was not rude to the staff so I can't imagine how a place can stay in business by rejecting dogs (new customers) by saying they're rude. Laughable.
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January 2024 by Timsdanni Not Just Mom
Great staff, even though our rescue pupper didn't do well they were kind and respectful.Also they do a free temperance testing.
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December 2023 by Grace
Please get reliable groomers that want to come to work and not groomers that are "funny about their schedules.
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December 2023 by Her Coolness
Home of my dog’s Fun Furry Friends Fridays! She loves this place!
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December 2023 by Untamed Spirt
My dog is a rescue and has severe separation anxiety. She is also a German shepherd. Recipe for disaster I brought my dog in thinking it was going to be a nightmare…….Boy was I pleasantly surprised! The groomers were so kind and gentle with her. I have taken her to both Tomas and Val and she adores them both!!!I was so impressed with the facility I scheduled a temp test to see if we could try daycare. It was easy to schedule and they were so great! My dog failed (no surprise and no fault of the daycare staff she’s a lot) but they had amazing advice to give as far as what steps to take to help her as well as info on dog training. THANK YOU THANK YOU THANK YOU!!!!WE LOVE DOGGIE ZEN DEN!!!!SEE YOU AT OUR NEXT GROOM!!!?
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November 2023 by Stefanie K
After being a loyal customer for over 3 years, today when I picked up my poodle from her grooming appointment the employee at the front desk told me I am no longer allowed to bring my dog back to doggie zen den again. I was confused, and when I asked why, the employee responded that since I missed my scheduled appointment on Wednesday and that was the second time In 3 years, that the policy is they will no longer serve any client who misses more than one appointment. I have always gotten a confirmation reminder texts and I did not receive one this time. I even showed the employee the text message thread. It was the day before thanksgiving so it completely slipped my mind. I had zero issue paying the missed appointment fee..I asked to see where the policy is written because online and in reminder texts it states a $25 fee will be charged. There is nothing that states a client who misses 2 appointments will be told they are not allowed or welcome to come back. The employee insisted this is the policy for all clients. Then they told me “Well, Tomas (the groomer) doesn’t want to groom my dog anyways anymore”.When they told me this I said why would you make up a policy excuse and not just tell me he doesn’t want to do the groom anymore. The employee once again stated and confirmed that the policy of kicking out clients is true. I asked why would as a business they would kick out all clients after 2 missed appointments. The employee was extremely rude and unprofessional when I asked to see the policy as it isn’t written anywhere. The employee became more mad each time I asked. At the drop off the employee was nice and didn’t mention anything about my dog not being allowed to come back. If this is the policy, then why groom my dog today??There are plenty of other groomers that would love to have my business every 4-5weeks…
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November 2023 by S K.
After being a loyal customer for over 3 years, today when I picked up my poodle from her grooming appointment the employee at the front desk told me I am no longer allowed to bring my dog back to doggie zen den again. I was confused, and when I asked why, the employee responded that since I missed my scheduled appointment on Wednesday and that was the second time In 3 years, that the policy is they will no longer serve any client who misses more than one appointment. I have always gotten a confirmation reminder texts and I did not receive one this time. I even showed the employee the text message thread. It was the day before thanksgiving so it completely slipped my mind. I had zero issue paying the missed appointment fee..I asked to see where the policy is written because online and in reminder texts it states a $25 fee will be charged. There is nothing that states a client who misses 2 appointments will be told they are not allowed or welcome to come back. The employee insisted this is the policy for all clients. Then they told me "Well, Tomas (the groomer) doesn't want to groom my dog anyways anymore".When they told me this I said why would you make up a policy excuse and not just tell me he doesn't want to do the groom anymore. The employee once again stated and confirmed that the policy of kicking out clients is true. I asked why would as a business they would kick out all clients after 2 missed appointments. The employee was extremely rude and unprofessional when I asked to see the policy as it isn't written anywhere. The employee became more mad each time I asked. At the drop off the employee was nice and didn't mention anything about my dog not being allowed to come back. If this is the policy, then why groom my dog today??There are plenty of other groomers that would love to have my business every 4-5weeks...
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November 2023 by shashank B
They are not really caring about the puppies. Both our Aussies had cuts and blood around their private areas. I called and emailed them the pictures and asked what happened and they gave no response. She was in pain trying to lick the wounds for couple weeks. Both our puppies are patient with grooming and with this experience I’m not comfortable boarding or getting them groomed. I’d ask other pet owners to watch their puppies after the visit.
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November 2023 by Diana Stringer
The entrance is in an odd spot which is a little puzzling, they do a good job grooming my dog and are very friendly. I’ve never boarded my dogs here so I can’t comment on that service
