-
February 2024 by Wendy Bryant
We brought our 6 year old and 16 week old here for the very first time. I was so impressed!! They look great and we happy to see us, not anxious like i thought they would be. Met the 2 owners, very friendly, front staff very sweet. Thank you doggie zen den!! We will definitely be back.
-
February 2024 by Timothy C.
We used to love this place, always nice, quick, communicative, and friendly. Something happened over the years, new management or something, but the place has gone down hill. Imagine taking your dog several times and then they forget everything about them. Adding bows when they shouldn't, no notifications about cuts or razor burns, or just simply not letting you know her appointment is over. All of this over the past few visits adds up in wasted time, vet visits, and uncomfortable pups. All we got after the last incident was one call, the time before only a 25% discount. We have no more chances to give, and will look else where from now on.
-
February 2024 by Daisy Today
I took my poodle bichon mix, Sam, last week for grooming for the first time at Doggie Zen Den since we just moved here. I asked for round, teddy bear face and a shorter length body. I understand Sam is anxious and I told them he’d be and they need to be patient with him. Tomas pretty much shaved Sam’s face. When I picked up Sam, I asked if Sam was giving them a hard time, they said he did fine. Sam is 4 and I’ve taken him to his normal groomer since he was a puppy he had never had his face hair shaved like that ever. It just seems like they didn’t care at all or gave Sam the attention that he needed. I called and told them that was not what I asked for. They said they’ll put it on his file next time they won’t give him the same haircut. There will be no next time!!! I’m extremely disappointed!
-
February 2024 by Nicole K.
By far the best boarding and daycare we have found! The staff is very friendly and knowledgeable and they take great care of our dogs.
-
January 2024 by Justin C.
Avoid this place. We took Royce there for a temperament test. Royce was with these people all day and when the staff called they stated he wasn't aggressive, there were no issues other than he "was rude" so he failed their test. This is ridiculous. Royce is mild mannered and has never lost his temper... he's actually a good dog. I'm not sure I've met a polite dog and no training was offered in place of his "rude" behavior. I personally was not rude to the staff so I can't imagine how a place can stay in business by rejecting dogs (new customers) by saying they're rude. Laughable.
-
January 2024 by Timsdanni Not Just Mom
Great staff, even though our rescue pupper didn't do well they were kind and respectful.Also they do a free temperance testing.
-
December 2023 by Untamed Spirt
My dog is a rescue and has severe separation anxiety. She is also a German shepherd. Recipe for disaster I brought my dog in thinking it was going to be a nightmare…….Boy was I pleasantly surprised! The groomers were so kind and gentle with her. I have taken her to both Tomas and Val and she adores them both!!!I was so impressed with the facility I scheduled a temp test to see if we could try daycare. It was easy to schedule and they were so great! My dog failed (no surprise and no fault of the daycare staff she’s a lot) but they had amazing advice to give as far as what steps to take to help her as well as info on dog training. THANK YOU THANK YOU THANK YOU!!!!WE LOVE DOGGIE ZEN DEN!!!!SEE YOU AT OUR NEXT GROOM!!!?
-
November 2023 by Stefanie K
After being a loyal customer for over 3 years, today when I picked up my poodle from her grooming appointment the employee at the front desk told me I am no longer allowed to bring my dog back to doggie zen den again. I was confused, and when I asked why, the employee responded that since I missed my scheduled appointment on Wednesday and that was the second time In 3 years, that the policy is they will no longer serve any client who misses more than one appointment. I have always gotten a confirmation reminder texts and I did not receive one this time. I even showed the employee the text message thread. It was the day before thanksgiving so it completely slipped my mind. I had zero issue paying the missed appointment fee..I asked to see where the policy is written because online and in reminder texts it states a $25 fee will be charged. There is nothing that states a client who misses 2 appointments will be told they are not allowed or welcome to come back. The employee insisted this is the policy for all clients. Then they told me “Well, Tomas (the groomer) doesn’t want to groom my dog anyways anymore”.When they told me this I said why would you make up a policy excuse and not just tell me he doesn’t want to do the groom anymore. The employee once again stated and confirmed that the policy of kicking out clients is true. I asked why would as a business they would kick out all clients after 2 missed appointments. The employee was extremely rude and unprofessional when I asked to see the policy as it isn’t written anywhere. The employee became more mad each time I asked. At the drop off the employee was nice and didn’t mention anything about my dog not being allowed to come back. If this is the policy, then why groom my dog today??There are plenty of other groomers that would love to have my business every 4-5weeks…
-
November 2023 by S K.
After being a loyal customer for over 3 years, today when I picked up my poodle from her grooming appointment the employee at the front desk told me I am no longer allowed to bring my dog back to doggie zen den again. I was confused, and when I asked why, the employee responded that since I missed my scheduled appointment on Wednesday and that was the second time In 3 years, that the policy is they will no longer serve any client who misses more than one appointment. I have always gotten a confirmation reminder texts and I did not receive one this time. I even showed the employee the text message thread. It was the day before thanksgiving so it completely slipped my mind. I had zero issue paying the missed appointment fee..I asked to see where the policy is written because online and in reminder texts it states a $25 fee will be charged. There is nothing that states a client who misses 2 appointments will be told they are not allowed or welcome to come back. The employee insisted this is the policy for all clients. Then they told me "Well, Tomas (the groomer) doesn't want to groom my dog anyways anymore".When they told me this I said why would you make up a policy excuse and not just tell me he doesn't want to do the groom anymore. The employee once again stated and confirmed that the policy of kicking out clients is true. I asked why would as a business they would kick out all clients after 2 missed appointments. The employee was extremely rude and unprofessional when I asked to see the policy as it isn't written anywhere. The employee became more mad each time I asked. At the drop off the employee was nice and didn't mention anything about my dog not being allowed to come back. If this is the policy, then why groom my dog today??There are plenty of other groomers that would love to have my business every 4-5weeks...
-
September 2023 by Judy Spivey
We have used Doggie Zen Den prob for 10+ years with 4 dogs at different times. I love that they post pictures every night on their website. Our last dog was our sweet English shepherd who diagnosed with nasal cancer a year ago. He had special needs and special food and when we had to be gone Doggie Zen Den was 100% willing to do whatever was required. There was never a question as to them not being willing to do what was needed when he was there. I asked and they did what was necessary. We will be forever grateful that we knew he was in good hands when we were gone. Sadly he passed away 6 weeks ago. I HIGHLY HIGHLY recommend them.
-
August 2023 by Niah C
My dog was cut by the groomer at this place. I wasn’t available at that time so they took him to an emergency vet nearby to get him taken care off. However when my pup needs a followup visit, they declined and said this isn’t their responsibility. How does this sound right? It’s like hurting a child but doesn’t care if the child fully recovered or not.
-
July 2023 by Minnie C.
Their groomer made a deep cut on my pup's leg. I wasn't available at that time and so they proceeded to take him to the emergency vet. Then after a week when my pup needs a followup visit they declined the responsibility. I told them the whole situation started from their end, and they should be responsible for my dog's recovery process. During the whole conversation, I could tell that The manager Sarah is not willing to listen to me, and keep continuing to deny. This is really disappointing and consider myself having bad luck. I had to fork out unnecessary expenses for the mess they did.
-
May 2023 by Vicky Oswald
My great Pyrenees had a horrible experience at 10 months of age with another groomer. I researched and found Doggie zen Den and finally had him bathed again at 19 months. They were very understanding with my concerns and his anxiety level. They did a wonderful job and the groomer was able to clip his nails, which is something I was going to hold off on until he was used to seeing a Groomer. He will definitely be back in 4-6 weeks!!
-
April 2023 by JT B.
Only relating to their dog grooming which is the only service I have had from this company: I would not recommend this business. Our mini Goldendoodle has been to doggie zen den on several occasions. Here are the good points: 1) they are usually extremely available. We can generally get an appointment within a week of calling which is a huge plus. 2) the staff is friendly and I have never encountered any rudeness or inappropriate behavior. Onto the negatives. We get a decent groom maybe 50% of the time and that might be generous. Because we occasionally get a great groom, we keep going back because they are available and close to the house which is super helpful considering we have a newborn to contend with at home. We are usually asked if we want the same groomer as last time and they schedule accordingly when they are available. Based on my experience, that generally doesn't end up being the case. Our pup had a fantastic groom last time, and we just took her again this weekend to be groomed supposedly by the same person that did an awesome job and our pup looks terrible. Her neck is longer than the rest of her body. The top of her head is pointed. Two of her nails look like they weren't trimmed on each paw. Her hair on her back legs near her rump are two different lengths. It's just not good. Maybe she just didn't cooperate with the groomer but nothing was mentioned by staff and she's small so it's not immediately apparent when they hand you the leash. It feels rude to do a full inspection at pick up for a professional business that you are paying for a professional job. In the past I have called to complain, under that circumstance because it looked like she had only been bathed, and were charged full price to fix it with another groom. As convenient as they make everything, it's just not reliable enough for me to recommend this place to others. I would avoid this place for grooming unless your desperate.
-
February 2023 by Esther Kim
Been using their daycare and boarding services the last year and I have no complaints! They are on top of their stuff from what I can see and even when there was an incident where someone fed my dog twice as much as they should’ve during the 5 nights he was there, they were quick to respond and resolve the matter together. While I still had to deal with the aftermath and put him on a diet for a while, I appreciated their responsiveness. Everyone there has been very kind and helpful. I have peace of mind knowing that he is safe with their staff.
