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February 2024 by Felicia R
My husband ordered two days ago 02/12/2024 for 02/14/2024. No, one is answering the phone and When you check the status they still haven't started the order. They closed soon and a little update would have been great. Communication is so much easier. So unprofessional
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February 2024 by ND Burns
I ordered my Valentine’s strawberries two weeks before Valentine’s Day, called all the week before & week of to change the address. On the day of, I check the order status at 4:30pm and my order isn’t even showing as having been started, let alone out for delivery. It’s Valentine’s Day & my wedding day and I’ve not only not received a call but now I have to actually go into the store.
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February 2024 by Lynette Hawkins
Placed online order for pickup. Got texted that they have "supply chain issues" and I could go to the store thirty minutes away to pickup instead. I asked for delivery and they agreed on same day delivery for the same price. Nothing ever showed up.
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January 2024 by Zayna Haider
store is closed and awful customer service. do not recommend at all.
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December 2023 by Stephen Copley
My mom just got her delivery and she loved the arrangement. Thanks!
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November 2023 by Cindy Copley
Yummy fruit and quick delivery.
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October 2023 by Kristen Neuk
This location is closed but the Edible website still lists it as open AND will allow you to place an order there that you’ll never receive. I called the national customer service line and they said they had to call the location to verify if it’s really closed or if it’s open. I filed a cancellation request which has to go through that individual location and “a manager should get back to me within 48 hours.” I ended up calling the Preston and Frankford location and Kiki was AMAZING to work with. Order from that location instead.
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October 2023 by Travis Zachary
Same as previous reviews. Ordered on a Friday for Sunday pick up. Sunday arrived and no one was there. Called and no one answered. Had to call the Preston store for help. They gave me a good customer service number and I reordered with them and picked up in 30 minutes. Do not use the Coit store
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October 2023 by Moniki Mason
I placed an order online to be delivered and it was never made, never delivered. I called the store 7 or 8 times with no answer on any of the calls. I left messages and submitted a message online - still NO RESPONSE. Do not EVER order from this location. Still trying to get a refund for a order that was never delivered.
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October 2023 by Blaine Robertson
Closed early without notice and I couldn’t pick up my order on the day that I needed it. This is the second time I’ve been disappointed with service at this location but this one was a much bigger big deal.
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September 2023 by Charrissa Jones
Wholly unimpressed. Ordered at 9:33am for same-day delivery. Called 972 number immediately to ensure it would be delivered same-day. No answer. Went to the store about 10am, the "team lead in training" took my info, said her driver quit last week and that my order would be fulfilled and delivered by the Frisco location. She tried to call while I was standing there, no answer. Called at 11am to the Frisco location, lady who answered the 469 phone number stated I'd actually called the Plano location. Said lady reported she'd call me back after she "called them again." Hour and a half later with an hour and a half left in my delivery window, no confirmation the order was in process, nothing. Canceled my order. Will not use again.
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September 2023 by David Ellison
The website really needs some work. I placed an order, when trying to track the order number I get no results. When I try to call the store it just put you in a weird loop of messages that ends was a beep that seems to allow for voicemail although that is unclear. Anyway, the feedback loop for exceptions is not customer friendly.Frustrating to spend so much time trying to determine where my order is.
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September 2023 by Karlein Fischer
Ordered arrangement for a friend the day before her birthday with guaranteed delivery. It is now the day after and she still hasn’t received it and NO ONE answers the phone there.
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June 2023 by Jodie Rea
The price was amazing, and the fruit was delicious. I ordered online and received my receipt, which did not show my requested time of pick up, which was 9 am. Their phone system, to say the least, sucks and when I finally was able to get through to their Frisco location, I was told the Coit/Parker location was a pick up only location. That was not the issue. The night before my scheduled pick up, I called again to make sure 100% that I'd be able to pick up my order right at 9 am because I had to be in Garland by 9:30 am which was only a 20 minute drive. The person I spoke with promised that someone would be there and it should be a supervisor. Needless to say, the morning of 6/24, I was 15 minutes early to their 9 am opening time(most normal individuals show up to work early) and the sad thing was I could see my order sitting in the front refrigerator case. Someone finally showed up at 9:30 am. and said they were never told that a client was picking up at 9 am. Of course I was late and not happy. Very disappointed. All I can say is that they need to fix their useless communication system.
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June 2023 by Raquel M.
I made the decision to order an arrangement for my daughters birthday as a surprise! I called several times Friday morning and afternoon and left a message for a return call bcuz I had questions about additions to an arrangement that were not listed on the site. I called again on Saturday and still no pick up or return call from Friday. I decided to place an online order Sunday for delivery Monday. From 11am the status has been "en-route" . it is now 4:30pm and there has been no delivery. Needless to say I have called at 12:30, 2:30, 4:30 only to get the same message. I will NOT be ordering from this or any location ever again. I shouldn't be forced to drive to any location when phone and online services are offered as options. I hope the arrangement and products are worth it to my daughter bcuz this experience was a total disappointmeant.
