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March 2024 by Gabriela S.
January 31, 2024, I picked up a car reserved by Nationwide Insurance at 2901Central Expy and Parker Rd location in Plano, TX. February 8, I returned the car. Shortly after a charge of $ 160.93 appeared on my credit card. Called inquiring about the amount. First they asked if I used the tollway, I replied no. Then I was told it was a vehicle protection charge. I mentioned that I didn't elect nor was any discussion about any type of insurance since for the rental since I have my Auto Insurance with Nationwide. The person I was talking to agreed to refund the amount $ 160.93. The same day, February 11, I was charged $ 227.60. Again I called and explained that there was no talk/discussion when picking up the car about any other charges. I was told there was nothing they can do about it. At the time of picking up the car, the representative walked to the car and mentioned that no smoking and no pets were allowed in the car. He asked for my credit card as per their procedure. Then he handed me the tablet to sign. So, I didn't fill any information and there no talked about anything else. And if, if I would have elected this vehicle protection I would have inquired about the price and the charge on my credit card would not have been a surprise. From the reviews posted, it seems that many customers had unpleasant experiences as the Enterprise customer treatment is laced with deception and dishonesty. I find their tactic a form of surprised ambush, a predator, deceptive and fraudulent practice. I want Entreprise to do the right thing and refund the amount of $ 66.67. Also my advice, be very careful when and if renting from this company. Putting my trust in their employee was the wrong thing to do.
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February 2024 by Tony Clay
Everything was great. They took care of me and got me a car that day after I wrecked my car.
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January 2024 by Megan D.
My grandpa had to use them while he got a new car. They gave him a car wirh existing hail damage but made him pay for it despite two witnesses supporting the fact our area had no hail. It was impossible for it to have come from our area of Dallas as we received rain and no hail. He had barely driven it and did not drive during adverse conditions. Because he didn't think to report the existing damage, the dent got pinned on him. Now he's stuck with a false claim on his record and a $500 deductible. Very predatory and probably someone covering their mistake in missing the damage. I live in the same house and my car had zero hail damage as we had zero hail in the area. Same with our neighbors. A big company taking advantage of an older adult.
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January 2024 by Tyler Dozier
This enterprise was great! It was my first time using this location and everyone was so nice and professional. London, Terrence, and Nicholas all helped me with my reservation for pick up and drop off. They even helped me get into a vehicle that was equivalent to what I already drove after the insurance company approved me for a smaller vehicle. They also provided transportation to and from my vehicle repair shop and the drivers were nice and professional as well (Not sure if they will shuttle you to any repair shop so keep that in mind).I highly recommend this Enterprise to anyone looking for a rental car.
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January 2024 by Rob Swartzendruber
I used this as my drop off location after a one-way from DFW. Naseer and Gokmen were excellent and speedy with my return. They answered all my questions and both were professional. Will do business with again.
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January 2024 by Abner Wahhab
I love this location because of people like Cortez. He is amazing at customer service. Every time when I need a vehicle I call in advance to make sure Cortez is there. Thank you for being amazing at what you do. Good choice of hiring him (Enterprise)
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December 2023 by Grumpy Sugar
Great service, quick in and out. Questions answered. Office and cars are clean!All the reviews that people here say are friendly and nice, are absolutely true. My questions were all answered, I was in and out quickly. Definitely a nice experience.
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December 2023 by Bumble Bee
Will not pick up or drop off if you are more than 5 miles away. Call multiple locations, multiple times of the day, machine puts on hold for hours, no-one answered. After renting, make sure to check your invoice, they put random charges, "miscellaneous charge," to your invoice.
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November 2023 by Diane Jamieson
Convenient and easy to use online reservations; friendly, professional staff. Easy to update reservation if needed. Quick return process. Recommended.
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November 2023 by Oscar Contreras Sr.
Very smooth process from start to finish.Washington took care of my car personally when assigning it and at return, and made an excellent job.
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September 2023 by Akshay Shetty
Phenomenal service. My father and I needed to procure a rental. However we ended up coming to the wrong location. These people at Enterprise were extremely accommodating. As well as gave us great advice concerning our rental/claim with our insurance for the rental. I was blown away at the fact they prioritized the customers needs than just addressing the immediate issue. They really took their time with us as well. London Dial is the individual we spoke to and I cannot recommend this person enough. Thanks again London!
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September 2023 by Amber Yates
Had to rent a car for what I hoped would only be 1 week. Turns out it was more like 3 weeks sadly. The staff was very helpful, especially when I needed to add a second form of payment. There was a mixup of the deposit when I was returning the car, but they were quick and friendly about making sure it got corrected.
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September 2023 by John Willis
I confirmed my pickup appointment for 12:45 Thursday. They confirmed. I go to my appointment just to be told that my appointment was actually set for 1:15 Wednesday, and that they no longer have vehicles at my appointed rate so I would have to pay the difference out-of-pocket.They never admitted fault, and they made no concessions.
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September 2023 by James Martin
Austin at Enterprise is a true professional and helped me navigate through my rental experience following an accident and involving insurance reimbursement. Great Work Enterprise Team!!
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August 2023 by Joseph G.
Very convenient location. Got a better vehicle for the same price. Manager is very pleasant and nice. I highly recommend this location.
