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January 2024 by Jazmond Lewis
I would like to personally thank Anthony for all his kindness, professionalism, & understanding. I have been coming to this location for years, & truly appreciate him. SUCH AN ASSET to Enterprise! & an amazing manager!!! Thank you for everything!!!
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January 2024 by Saif Aljoburi
Anthony he is the best really easy to deal with .
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January 2024 by Mary V.
I always recommend calling ahead and making sure the place has whatever car you want. In my case, I needed a truck. The folks are very patient and helped me sort things out with my insurance. FYI, make sure you have your insurance policy number because it moves things along MUCH faster.
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December 2023 by Dejen Wogayehu
Miscommunication the availability of car between employees.
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November 2023 by Milton Valencia
Anthony rocks, been meaning to write a review just have not got around to it. When I arrived the vehicle I scheduled was taken, but he got me taken care of. Enterprise needs to give this man a raise!
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November 2023 by Alyssa Presley
Renting my car was the easiest thing. Then when I returned the car last minute, I asked for a ride home and Anthony Austin was more than happy to find me a ride. Really great customer service.
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October 2023 by Amanda Cowart
I received exceptional customer service from the manager, Anthony. Would rent here again.
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September 2023 by LaTonya Colquitt
The team was professional, friendly & worked swiftly to get me in and out. Awesome group!
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September 2023 by Brennan L.
My personal car was stolen, so I've had multiple rentals through multiple enterprises over the past few weeks. The Enterprise on 6505 W Park Blvd has by far been the best one that I've been to. Anthony and Brennan (yes, we have the same name) really pulled some strings to help me get a set of wheels with very short notice. I was in a terrible situation, but these guys really helped take away the stress of getting in a rental. They got me a better car than what my insurance was going to cover and got me in it DAYS before any other rental could get me in a car. Hoping I don't ever have to be in this situation again, but if I am, then I'll certainly be going back to Anthony and Brennan
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July 2023 by Augusto Sanchez
The agency at 6505 West Park Blvd, Plano, Tx 75097 is very, very bad. The agency staff is not friendly at all and they have no empathy with people. I waited over 2 hours for a car that was reserved several weeks ago because they didn't have my car. They didn't have cars !!. They were nervous calling different agencies looking for my car with no success. After 2 hours suddenly a customer showed up and returned a similar car and that was the car they gave me. That car had over 4000 miles of general maintenance and that's how it was delivered to me. To complete the mess, I rented a car from June 22-30, 2023, returned the car and keys through the key box on Friday June 30, 2023, 6:15pm because the agency closed at 5 pm and the agency billed me for the whole weekend and also on Monday!!!, 3 more days until July 03, 2023. I tried to speak to the manager and he was not there. There was no manager that day. I emailed him and the response was that he was on vacation. I tried to chat with Enterprise and the agent tried to defend the interest of Enterprise, not the interest of the client. In general, people must be very careful when they say "you can leave the keys in the key box", because they could bill you for more days, especially on weekends. They didn't notify me that in advance. The agency and helpdesk people seem to be following a script to defend the interests of Enterprise and that's not fair. I had indicated that I would return the car at 9.30am on July 30, 2023 but I returned it at 6.15pm, and I would accept that they charge 1 more day of rent, but not 3. That is an abuse. This is my case. It was a complete disaster from the beginning. I hope 1 star is interpreted as 0 stars.
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July 2023 by Augusto S.
The agency at 6505 West Park Blvd, Plano, Tx 75097 is very, very bad. I do not recommend it even to my enemies. I waited over 2 hours for a car that was reserved several weeks ago because they didn't have my car! They didn't have a car. They were nervous calling different agencies looking for my car with no success. After 2 hours suddenly a customer showed up and returned a similar car and that was the car they gave me. That car had over 4000 miles of general maintenance and that's how it was delivered to me. Simultaneously, I watched as a large SUV was taken from a person and given to a family, whose rental car was broken down and they were crying. When the person who reserved that SUV came and asked about the SUV, they said "your SUV has already been rented". The person's face turned purple with rage and he told them, "I don't care about that. Give me my SUV right now!" After more than 1.5 hours of solving, the person had to go to another agency where they had a similar car. To complete the mess, I rented a car from June 22-30, 2023, returned the car .and keys through the key box on Friday June 30, 2023 because the agency closed at 5 pm and the agency billed me for the whole weekend and also on Monday!!!, 3 more days until the 3rd of July 2023. I tried to speak to the manager and he was not there. There was no manager that day. I emailed him and the response was that he was on vacation. I tried to chat with Enterprise and the agent tried to defend the interest of Enterprise, not the interest of the client. Be very careful when they tell you to leave the keys in the key box, because they could bill you for more days, especially on weekends. They don't notify you of that in advance. That was my case. It was a complete disaster from the beginning. I hope 1 star is interpreted as 0 stars. Very bad Enterprise branch.
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July 2023 by Michael Silverman
Anthony is the best!!!! He deserves huge accolades, he is an asset to Enterprise, and truly cares not only about doing everything the right way, but also he truly goes above and beyond for the guest! Thank you so much Anthony, for making or vacation perfect thanks to you! Anthony went above and beyond to get us the vehicle we needed even from another location- he is so kind, genuine, and truly understands service and quality!!! Thank you again - The Navigator was perfect for our road trip and we loved it- we will definitely be back!!!
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July 2023 by Ahmhat
This place is awesome for rental need. Anthony, the manager, and his crew are very helpful. Anthony went the extra Mile to help getting my rental car Dodge charger, Wrangle Jeep, and the VW Atlis.
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July 2023 by Gene Kerns
Don't assume, even with a confirmed reservation weeks out, that you'll get a car. Showed up today to find that they had none available. Now, this was due to bad hail storms we've had recently and I TOTALLY get that. My issue is that, knowing they were struggling to have available cars, NOBODY CALLED ME in advance.I was merely renting as my company does not like us using personal cars for trip BUT if they'd called I would not have be inconvenienced in ANY way. Instead they don't call, I get dropped off assuming they have a car...and I then waste an hour and a half of my morning having waited for my ride there, spent time with agent, waited to get a ride home.ALL of my inconvenience could have been avoided. Why didn't they call? Who does that to customers? Their staff had time; it's not like they were busy getting people in cars. POOR SHOW
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July 2023 by Gregory Hendricks
Car was in great shape, clean and the customer service was spectacular. I’ll be back again to rent from this location.
