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March 2024 by Chasity Arias
On March 4th, around 11:50 a.m. I went to ship my old carseat to a friend who lives in Arizona. I went in ready to pay whatever, not concerned.The guy at the check out was so very very rude. He immediately told me, after checking the height and weight, that they don't have a big enough box for it. I told him well it needs to be shipped so he went to the back and came back with a box. He then did some typing, and while he was typing he kept making unnecessary comments. He said "It might be cheaper to just buy a new one" "your friend can't buy a new one on Amazon"I got so frustrated with how he was speaking to me. I then said "Look I just need to send it, do I need to go somewhere else?" He rolled his eyes and put the carseat in the box and then told me the price and I paid and left. He was extremely rude and shouldn't be at the front helping customers.
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February 2024 by A Marshall
I recently visited this FedEx Office Print & Ship Center location to ship a perishable package Priority Overnight. I had my own supplies (box, tape, etc.) but what I brought into the store was not the best solution to ensure the shipment would arrive at its destination safe and intact. The store manager, Jim Hall provided THE BEST service I've had in quite a while at any retail establishment. He was very helpful, went above and beyond to assist me and did it all with a smile and great attitude! The package reached the destination in perfect condition and ahead of the commitment time. Great job FedEx! BZ to you jim! Keep on delivering the Purple Promise!
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December 2023 by Ben Bankhammer
They sent a package from Plano to California that was supposed to go to Canada, then re-delivered it to my mailbox, then took it back, lost it, and wouldn't give me a refund. The store employees put the wrong customs stickers on it. I disputed it. UPS 4ever
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December 2023 by Zen Hou
Staff too slow and inefficient, majority of the time just stand around and talking. Said my print has to wait an hr because the printer was in use for another job. None of the printers was even in use. I should just went to Office Depot and have it done in 10 min. The staff in this location does not know what they are doing. Not coming back to do any printing again.
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December 2023 by Barb Banhammer
They sent a package from Plano to California that was supposed to go to Canada, then re-delivered it to my mailbox, then took it back, lost it, and wouldn't give me a refund. The store employees put the wrong customs stickers on it. I disputed it. UPS 4ever
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October 2023 by Tempestt Bramlett
This crew is amazing. Arthur helped me with printing on and binding. Florence showed me how to also use the self service. I appreciate their willingness to help me and they are so kind. It was even closing time and they cared that I printed my documents. They are top tier.
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October 2023 by Dustin T
Thr staff bases policy off feelings and not what they say their policy is. Said government ID was required to ship. So, I provided one issued by the state of Texas. I was then told "DL or passport" very sketchy place. Be careful they want your information to sell it.
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October 2023 by TonyV
I had an outstanding experience with FedEx! From the moment I called in and spoke to a fantastic guy on the phone, the customer care was exceptional!Upon visiting the FedEx location, my passport photos and printing needs were taken care of by two incredible young ladies at the front desk. They were not only super nice but also excelled at their jobs. They efficiently took passport photos, addressed my inquiries, and continued to radiate exceptional customer service throughout the process.In particular, the young lady who handled the passport photos displayed remarkable thoughtfulness in her work. I firmly believe these three dedicated individuals deserve a pay raise for their exceptional service.Thank you for providing such a wonderful place for my printing needs and passport photos. This level of service truly makes a difference. Five stars and a big thank you to the entire FedEx team at this location!!
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August 2023 by Karl Anthony
Atmosphere in here is horrible the place has a doctors vibe to it just boring and employees take there job way to serous need to loosen up if you expect to get more buisness otherwise moved back to the old store smh
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July 2023 by Tong Qi
Very bad service not professional! They did wrong cut! Then refuse my other cut order! So sad! That is not the big brand Fedex! Hopefully they can do a better job for future.
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June 2023 by james amster
Florence is the best. She packed and shipped my art collection 1500 miles without a scratch. For less than my budget. Highly recommend
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April 2023 by Trenton Larkin
Always fast and friendly service. Thanks for always having smiles on your face.
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March 2023 by Amy Lee
Jenna was a good associate. My friend went in today and said she was helpful until closing. My friend was the girl with sunglasses during closing today ?
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February 2023 by Cody Half-Moon
I never thought I would give a rating to a FedEx shop but here I am.... What an amazing experience. Robert at this store was just so sweet and attentive and fantastic. He took extra care to ensure the poster I'd ordered was smooth and pressed, noting that the amount of ink used caused waves in the print. It came out gorgeous. He also helped me with the self-service kiosk and let me wait there until my ride arrived. I felt safe and taken care of here. Again, not words I'd associate with a printer shop but it is true. Everyone who came in acted like they were in an episode of Cheers. It really struck me how much everyone liked the store. Anyway.... Yeah. five stars!
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February 2023 by olaoye mayowa
The staffs are super friendly and ready to help you with any service you need. I like walking into a place of business where the staffs will do their best to give you a wonderful experience! That's what you will get at this FedEx Office!
