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August 2025 by abdulazeez Diab
Don’t send ground shipments at this location unless you want to risk losing them. The driver decided to keep my package. Try a different location in a different city. My package was last scanned by the driver and no update after that. I tried to get the driver information but they said they don’t have it. I hope that’s a lie and they actually know what who’s picking up packages
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July 2025 by Pat McMahon
Came in with a pre-labeled overnight package that took 18 days to get to its destination. Avoid at all costs if you are shipping something important
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July 2025 by Johnny Ngo
I wanted to take a moment to recognize Anna for her outstanding customer service at FedEx. She was incredibly helpful and knowledgeable, and made the entire process smooth and stress-free. Her professionalism and friendly attitude really stood out—she’s a great representative of the company!
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June 2025 by Bizu E
This store has redeemed my previous horrible experience of 1 star. Peter was very professional and knowldgeable. Previous agents a year ago had fumbled a large print job that was sent here and very unprofessional. Thank you Peter!
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June 2025 by Esme Vega
Terrible service, she literally won’t give you the right email for you send your docs, attitude the entire time, baby girl get another job. Also she yells at you but she is the one with the thick accent, it’s hard to understand it. Kicked out and locked door, I understand I got there 20min before the closed but still. The could have been 5min stop if she had the right attitude
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May 2025 by Michael Shawhan
3 days in a row FedEx has expected me to wait all day until our package arrives by 8:00 pm each day. After waiting 3 days until 8:00 PM I still haven't recieved my delivery.
I never have issues like this with UPS!
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April 2025 by Gabdiel Palacios Juárez
As a FedEx corporate employee I would not recommend this location for customers. The customer care quality is not up to par like other stores and the purple promise is not at the level it should be.
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March 2025 by Thein Mg
The worst service ever, especially the middle eastern woman. I have some questions about print and go service. She didn’t help. She even said it’s called self service so it’s cheaper compared to counter printing where she can help. You can go the UPS that is just 6 min away from them. UPS helped everyone there. The price was also cheaper than FedEx. FedEx gonna charge me 100 while I got 40 in UPS.
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March 2025 by Danielle Katz
The worst of all the FedEx in town. Like someone in precious comments mentioned, the two gentleman who work here are extremely slow and care more about their arguments than working. Witnessed one employee telling the other “I’m right, you’re wrong and that’s what it is”. Not sure if this is normal for here but it’s highly unprofessional and off putting. Especially when they’re both huffing and puffing and appear miserable. Avoid this location!
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March 2025 by Catherine Gingerich
Prentiss was so helpful with my large and specific print job! I will come back to this location just to work with him because he made it so easy for me!
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February 2025 by Mike Smith
Rude staff. Slow as ever. Omg what a terrible mailing a package from here. Not recommended.
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February 2025 by Alejandro Cuevas
Tried using the printer that they have available. It didnt work so I asked the assistant manager for help. She asked me to send it their email and then wanted to upcharge me to paying over 3 dollars for a ‘service charge’. This was for two black and white pages! She told me that was their policy even though thejr printers werent allowing me to print. Bad service from he assistant manager and ridiculous if this is the actual policy.
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January 2025 by Axelle
naj was so very helpful! she assisted me and my husband in shipping over a large package, and she went above and beyond. thank you so much, naj! ☺️
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August 2024 by Amanda Bsaibes
Really helpful and friendly employees
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July 2024 by Ameen Shawwa
I recently visited the FedEx store in Plano and had an excellent experience. The store is impeccably clean and well-organized, making it easy to find what I needed. Despite the higher prices and the longer wait times, the service provided was exceptional. Ryan was a huge help, offering assistance and answering all my questions with a friendly attitude. Overall, this FedEx location delivers high-quality service, and I will definitely be returning. Five stars!
