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January 2024 by Chloe J.
Very rude. I just called to make an appointment for my check engine light and I also needed an oil change. I don't know if Luis is having a bad day but he answered the phone. When I asked to schedule an appointment for the issues he just tells me the cost of audit of the engine light and I said okay can I schedule an appointment. I couldn't understand what he was saying he was talking so fast, and saying he technician would be there until 5 or something? Or he wasn't there. I didn't understand and he sounded very frustrated with me. I decided to take my business somewhere else and I suggest the same for others too.
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October 2023 by Mathew Mesfun
I was treated unfairly and noticed all the white customers received A+ customer service. Luis, at the register, was unpleasant and told me to go somewhere for the tire install even though I had an appointment and waited 4 days. I was told that I would receive a full refund because the wheel alignment and tire install was terrible. My truck shakes at around 60mph. Only reason they are getting 2 stars is because of the refund. Luis had the audacity call me irate because I demanded to be treated fairly. This a typical response when a black man stands his ground. I filed a complaint with corporate.
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September 2023 by Edgar Berber
Nothing wrong with the employees, the lady that helped me was great, but we were there an hour and my car was still in the parking lot. Went to a local shop nearby and got 4 new tires for the price of 2 at Firestone. In and out in 15 minutes.
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September 2023 by Rosie
Honestly kind of irritated. I work over nights so I had to stay up "late" to bring my car in for its appointment at 1. I received a call at 2 telling me they had been working on it but never got a call after that. I had told them they could just drop the keys inside when theyre done that way I don't have to go through extra hassle in the mornings with getting a ride over there.... well here we are at 8:27 I'm digging around in my car but no keys. I have never had to leave my car over night somewhere for an alignment and my car is seemingly the only one there. Needless to say I'm disappointed and frazzled.Service: Wheel alignment
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July 2023 by Diane Porter
The technicians are great, and the managers are friendly. They help you make the best decisions for your vehicle and are reasonably priced.
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July 2023 by Sylvia Johnson
The technicians at this location have provided great service, and everyone that I have encountered at the front desk have been courteous and extremely helpful. I actually switched to this location after taking my car in for a strange noise coming from my brakes after having brake service done at another Firestone location. Thry quickly figured out the problem and fixed it. I have been going here since.
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June 2023 by Rod Alerasoul
It was the worst experience I had at Firestone. The customer service area has not been clean for weeks carpet not cleaned. He told me my car be ready in one hour it was over two hours, he said you need this and that I said ok , after two hours and extra expenses he said my car didn't pass inspection.
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April 2023 by Chris Pyryt
Always great, fast, and courteous service. Luis Rodriguez has taken care of me, my family, and my neighbors for years. Manager Ulises Gonzales is doing a great job with this location.
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March 2023 by Jared h.
Drop my truck off yesterday to get a alignment and picked it up today and they are the first shop in the area that has actually gotten my truck Aligned properly. Other shops gave excuses of. I have oversize tires and a lift blah blah blah. They took one look at it and said will get it knocked out (for the normal car prices) And the steering wheel is centered and it rolls straight! THEY GAVE ZERO EXCUSES and did not even try and upsell me that went so far in my book! I will be back to have them do work in my vehicles in the future. (Waiting room could use an update but heck if I'm dropping off and picking up who cares)
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February 2023 by Lacey Orr
Went here for a oil change, got one…. nothing special about the visit but no issues either. It was nicer than the location on Ave K.
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January 2023 by Ashley Carter
The best place!! Luis and Renee were very helpful, nice and took care of me. Went above and beyond for me. They exceeded my expectations and I’ll definitely be back! Thank you both ?
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January 2023 by Russell Knight
Very good experience. Took two cars in for oil and filter changes. Despite being busy, and short handed they got me taken care of and out the door pretty quickly.
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November 2022 by Infinity On The Mark
This place is an absolute freaky joke. Went in here today because I need my tire patched and she told me that all they can do is put air in it. I went at 1:25 on a Sunday afternoon and it was the woman behind the counter and an older gentleman working. She told me that the old man was slow and they close at five and she couldn’t do anything for me and I told her that this was a tire place. Why can they not fix my tire? And she kept saying she would like to help me, but she can’t. How does this make any sense whatsoever considering this is a tire place. Do better.
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November 2022 by Tino Olmedo
Went in cause brake pedal was sinking I paid them 1,100 for it and pedal still the same... never coming back thank you for ripping people off very professional guys "Gus"....
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November 2022 by Emily James
Luis was extremely helpful, knowledgeable, and considerate of my time. They identified the issue, fixed it, and even reminded me of my schedule included lifetime balance and rotate to take care of at the same time. This has quickly become my favorite Firestone location.
