-
February 2024 by Pauli Bowie
Very nice, friendly, and professional.
-
February 2024 by Emily M
I really appreciated Arturo. He took a lot of time to walk me through what was wrong with my car, and I really trusted him.
-
December 2023 by Lisa Tatarsky Kouzoukas
I made an online Saturday 9am appointment for my vehicle inspection.. walked in and was immediately greeted by the staff. Was pleasantly impressed with the inspection process here.. my vehicle was finished within 15 minutes.. will definitely return. Thank you!!
-
December 2023 by Robert Clair
Alway professional service with awesome customer service. John and the crew have been consistently helpful. Thank you !
-
November 2023 by Lisa Reynolds
Rusty is THE BEST!!! He is honest, kind, and does a great job. As a woman, I have felt talked-down to at many car places, but Rusty at Firestone has such great people skills I stopped going to my old garage to work with him. Thank you all for excellent service!
-
November 2023 by Tom Schlueter
Squeaky brake job. I’ve been going to Firestone for car maintenance since the early 1980’s. No issues until this past August. Spent $487 on a front end brake job. After two weeks the brakes started squeaking. They function OK, but squeak loudly when braking. Brought the car back for inspection and fixing. Got inspected, but was told “sometimes they just squeak.” “They just need to break in.” Funny it’s been 8 weeks and I have the only car that squeaks like crazy. Oh, that Firestone 1year warranty…. really means nothing at this store.
-
September 2023 by edith oyugi
I left my car to get my AC fixed by recharging it since the AC was producing slight cold air at around 9am came back after my class because they called me and told me it was good and it was fixed. I showed up, paid nearly $200 (which keep in mind $200 is a lot for a student), and left to go to my next class. Less than 3 min later I noticed something is off, the AC is still not working, so i give them a call and they guy flat out told me "yeah our bad we didn't get to fix it yet you can either come back tomorrow or turn around" Then of course I turned around because I don't want them arguing it the next day. I come back give them my keys and they "fix it" which didn't help. I ended up missing my next class and the "fix" didn't last for 20 min and now the car doesn't even produce any cold air. Not to mention earlier during my first visit the guy walked me to my car and explained to me I need a new compressor in the future which is weird because I just bought the car a few months ago. Then he proceeds to show me that there is a leak which is funny because before I left my car there the compressor was not leaking liquid and I took pictures before hand because now a days mechanics like to trick female drivers. Overall don't go here, you are going to leave with more issues than you had plus the labor price is like double it should be. If you do end up deciding to go here make sure you take pictures of everything and watch very carefully what they do.
-
September 2023 by Ashanti Clark
Lied to my best friend that her car was fixed and let her pay and drive off and it wasn't fixed. They admiited after that they didn't even work on the car. Dont go here. You will be wasting your TIME & MONEY.
-
September 2023 by Tracie L.
I brought a new to me car that I received an alert to rotate the tires. When I brought the vehicle they informed me that since rear wheels are wider than front no rotation is needed but they still made sure all the tires were inflated to the proper amounts and with no charge.
-
September 2023 by Edwina Frazier
Seth was a great help to me and my sister! Amazing customer service!
-
August 2023 by Shelby A
I’ve been here twice now, once to pick up a company truck for my boss and second time to inquire. I waited to write this because I was giving the benefit of the doubt. First time I was picking up a company truck he told me he didn’t have any of those trucks, was pretty dismissive, and then helped the man behind me for 20 minutes and then when he was done with him he… knew what truck I was talking about. The truck’s driver side window was down and not working and all of the compartment side latch doors were unlatched so when I drove off they flew open. Second time I went in to inquire about something and the guy at the counter couldn’t be bothered to even look up let alone barely respond to me. I was the only one at the counter, one woman sitting in a chair. I don’t wanna speculate but I’m speculating. They treat women pretty poorly and seem to think they need to uphold this image of mechanics being rude and condescending. Although a lot of the recent reviews are 1 to 2 stars and about how rude they are.
-
July 2023 by Todd Schwarz
Made an appointment for an oil change at 10:30 and was going to drop the vehicle off. On the website I stated in the notes I was wanting to pick the vehicle up around 2:30 that afternoon. I received a confirmation email with my reservation.I made it to the store and when I came in, the gentleman only asked if I was waiting or dropping off. I told him I was dropping off and he immediately told me it would not be done until late tonight or tomorrow. Another employee walked up and asked me what I needed and I said I made an appointment for an oil change at 10:30.He then told me it would not be ready until later this evening. I said that in the notes of the request I added I wanted to pick up at 2:30 and he told me that it didn’t matter. I then asked why no one called me to tell me that if I had made the request and he said, “I don’t want to argue….” But it didn’t matter I added the request. He said that they had a large number of customers that they are working on which made me wonder what is the point of even making an appointment?I would strongly encourage those to not go to this store and have your vehicle worked on somewhere else, including fleet vehicles like myself.
-
July 2023 by Kiki Stallworth
Never again I brought my car in for vibration of steering wheel and shaking stick shift. I told them to check my brakes/rotors cause I'm sure it was that. And if everything is good then maybe it's the tires. They called me and said everything was good with brakes/rotors and that was a lie. Spent close to $500 for something I didn't need.Took to Lexus dealership and paid $50 for them tell me that my rotors are warped. GOOD JOB FIRESTONE ?? ?? AND NO ONE IS EMAILING YALL WITH THE PROBLEM IM TELLING YOU NOW WHAT YALL DID WRONG. YALL CONTACT ME
-
July 2023 by George _ MAGIC Locksmith North Texas
The worst place with rude people, it's second time I'm going to do a state inspection and they treat you very bad , they tell you 1 hour for a inspection and when I asked him it's too much a hour, he just handed me back the keys, they are rude. Just a advice stay away from this place
-
July 2023 by Cara Hartoon
Rusty is always sweet and professional. Our cars are typically done within a few hours and we always know the story with 60 min, even if it's going to be something more involved.
