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December 2025 by Jose Gonzalez calderon
It was the greatest experience
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December 2025 by T Martin
I received great customer service from Horacio Thomas. He was very friendly and helpful.
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December 2025 by M. Iqbal Hussain
Horacio was very professional and extremely good customer service
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December 2025 by Yovani Ramirez
Best customer service Galan help me a lot I really recommend them
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December 2025 by Horacio Thomas Aedo
I’m doing this review from a customer. My name is Rodrigo Lopez and I always ask for Horacio Thomas to help me everytime helps with my transactions He always provide amazing customer service.
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December 2025 by Berenice Franco
Extremely happy
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December 2025 by Márjory Dondeo
The best one. Let's go!
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August 2025 by Edward Erazo
Walked in to pick up cash from Western Union. According to Western Union website I was under the impression I could do it here. I was greeted by an older gray haired man who didn't speak clearly and even when I asked for clarification he couldn't speak clearly. Another man came out from the back and said only first convenience costumers can get money for Western Union, that if I am not a bank costumer I couldn't.
I came here because the Walmart side told me to come here as Walmart has a cash limit of how much they can give you.
Just with the level of customer service I wouldn't even think of asking to open an account here and trust them with my money. Horrible service and personel.
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May 2025 by Dato Arif Siddiqui
Excellent service
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March 2025 by Jaime Hernández
I try to the people help me with a transaction somebody steal my info o you need to make a ticket i the app they already take the money i was pending and now today is not and now I lose $100 because I decided to cancel the card in night time I go to the bank to get a new one I have 7 year with this bank but maybe is time to change i never had bad experience in the fort worth area and here they don't wanna help you! He suppose to be help the costumer please somebody up these people do something to change that thank you!
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December 2024 by Annetra Gabbi
I am not pretending this review just to this Bank even though it was a very bad experience at this Bank a young lady that worked in here , I didn't know what her hostile comments will come from but she made a very unprofessional weirdo comments about the money that I was drawing I did report it to the managers but I'm sure sure she still have her job . We all know 2024 Walmart is not a very good rated grocery store so I'm going to just compare that to this Bank just save your time and open it up account with this Bank every worker you come across here is a very great value brand there are no type of professionalism .
Chase Bank needs to definitely give their bank tellers or workers a little more customer service training I promise every time I came to encounter with this Bank every worker either got too comfortable with me and started telling me their personal business. It's just a classesd bank.
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November 2023 by Cynthia S.
Until the past week, I had a good impression of this bank from my limited ATM style use of this bank. The in-beach employee service was so great, I was even considering accepting the invitation of the branch employees to move my business banking to their business side, First National Bank of Killeen and had suggested to other lawyers looking for better service on their banking accounts to investigate this bank. After this week, however, boy has my opinion changed. I now see that there is a huge disconnect between the friendly, old style personal banking impression created by the branch employees and the bank as a whole.Basically customers choose banks to reliably take deposits, and make the funds available. Based on my experience, this bank can't be relied upon to do that.Since my primary bank was closed for the veterans holiday on Friday, I made the mistake of depositing a small client check into this account under the theory that it would be safer to deposit it and transfer the funds to the other bank, then to leave the check and deposited until my primary bank opened on Monday. Boy was I wrong. It adds insult to injury that my primary bank offers an option to deposit funds with Walmart cashiers. I mistakenly thought depositing with this bank's live tellers would be a safer and more reliable. Before I deposited the check, the branch employees told me that a portion of the funds would be available immediately, with the balance becoming available this week. Since those funds really belong in my real bank, in reliance on their communication, I relied on the representation from the branch employees that a portion of the funds would be immediately available to start transferring some of those funds into the proper account.The problem began with the bank employees bundling its communication the client when attempting to verify the legitimacy of the deposited check. Let me be clear: I don't have a problem with the bank competency confirming funds on a deposit of a check. I do have problems, however, the communication was so poorly conducted. The communication with my client was so poorly executed that my client to worry all weekend the call was from a scammer rather than a legitimate inquiry from the bank. When the client reached out to me about his concern Monday, his concern became my concern. Instead of the deposit with a hold on a part of the deposit shown Friday, my app showed the deposit deleted from my account without contact or explanation. Since I don't put a lot of money in this bank, I actually had to transfer funds back in from my real business bank until I could clarify what was going on.Assuming the bank rejected and would require a new check or deposit to replace the original check, I contacted my client this morning about getting a replacement check or wiring replacement funds before contacting the bank. Imagine my surprise when the client said the check has been cashed and cleared his account. To my surprise, a check of my app revealed that the deposit was back, the bank placed a 100% hold on the already received funds.The response of the bank employees to my efforts to investigate and resolve the concern convinces me that from a customer service perspective, this bank is a customer service disaster.After multiple communications, a bank manager told me the bank placed a hold on the check because the penmanship on the signature versus the penmanship to complete the check didn't match. Since my high net worth client doesn't fill out his own checks and his secretary was unavailable, at his request we filled out the check for his signature. I can understand making the inquiry based on this difference. I can get seeking verification , but I cannot justify why risk management I expanded and placed a hold on the check and refused to remove it after both deposit of the funds and verification from the client. transaction or the sketchy communication that unsettled my client, and seeking the verification, much less, the persistent insistent, throughout the day by bank, customer service, an
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June 2023 by Lonnie Randall
Branch Manager is the Best in the Business! He goes above and beyond. Keep Mark around forever. Even if him can’t get it done today. He will get it done asap. Hire more people like him please.
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March 2023 by Bernard Cheap
I have visited this location only once and my experiencehas been wonderful. The customer service agent/teller Shan was eceptionally helpful and professional. All my needs wet met and exceeeded. She also promised to leave a message for the branch manager to call me, Deandra to call me and yes Deandre did call me as promised and she was also exceptionally helpful. In all, big ups to both Shan and Deandra and the entire branch location.
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November 2021 by Andrew B.
They were great to helping out my spouse when I went inside Walmart with her. They also had cookies and so forth for their clients on time of Halloween (which we do not celebrate as Christians) Do it all for the gLory of God and has very dark side to that so. But personal Banker, teller was very sweet to help my spouse. I would recommend them.
