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October 2025 by KEN
I came to this store with my boyfriend yesterday and not only did the staff not talk to us or welcome us in, but they seemed to go out of their way to NOT speak to us or acknowledge us at all. Two of them literally walked past us when we were looking for prices. We caught the hint and just left and shopped somewhere else. Nice jackets and sweaters though.
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August 2025 by Rania Qabbani
Such a fun store with beautiful, whimsical clothing and accessories. However, the staff did not greet me or ask if I needed assistance .
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July 2025 by Briana Frazier
Free People is my go to brand. My closet is full of FP and FP Movement, so I love this store. The staff is always helpful and sweet, and I usually find something I love. Just be prepared to park in a parking garage and walk a bit because the garage fills up fast. This is a super busy and trendy area. I'm hoping we get a FP Movement store soon, like Southlake.
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March 2025 by Brittany Prieee
I was hesitant to make a return today that I made online- I hadn’t been out in a while and for some reason I was nervous. The store was impeccable and the girls at this location were extremely friendly and although I had to call later about my return they provided excellent service AGAIN over the phone. It’s truely the little things these days. Where being kind goes above and beyond for some of us! Thank you the girls at free people legacy west! I’ll be back to shop in store next time. It felt like having besties.
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December 2024 by Jessica Shu
This is pretty small store compared to other fp not much in stock
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June 2024 by Lizbeth Boardman
Nice customer service and clothing
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December 2023 by Kelly
Terrible customer service. I walked in today and 3 girls looked at me and said nothing. I walked over to the rack that got my interest and 2 other ladies of a different race walked in and was greeted so politely. Never will I return. Corporate needs to rehire or retrain these ladies on discriminatory behavior and customer service 101.
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December 2023 by M. B.
I make a lot of purchases from Free People (probably too many). There is one employee here who makes the shopping experience anxiety central. They mean mug me every time I come in. Without fail. I don’t think I’ve ever been more uncomfortable coming into a store to the point where I actively want to avoid a brand. I physically do not like shopping in this store but sometimes it’s the only way to get a feel for the fabric quality and garment construction. At this point I pretty much exclusively shop online because the in-store experience is so awful except for the fitting room people who are very thoughtful. Shout out to the kind person with pink hair who is very welcoming and to Anna who helped me last time.
Note about physical FP stores: Physical locations only carry sizes XS-L. If you are looking for other sizes, you can order them in the store and they will ship to you. I have used this method to order items they also don’t have physically in stock, like makeup.
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November 2023 by Sandra M
Love this store! Great finds for me and great gifts to!Love the decor…stylish options…staff super nice!
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October 2023 by MyVisit MyView
Love this store! Great finds for me and great gifts to!Love the decor…stylish options…staff super nice!
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July 2023 by Dom Elizabeth
Super fast and great customer service!
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June 2023 by Molly B.
I make a lot of purchases from Free People (probably too many). There is one employee here who makes the shopping experience anxiety central. They mean mug me every time I come in. Without fail. I don’t think I’ve ever been more uncomfortable coming into a store to the point where I actively want to avoid a brand. I physically do not like shopping in this store but sometimes it’s the only way to get a feel for the fabric quality and garment construction. At this point I pretty much exclusively shop online because the in-store experience is so awful except for the fitting room people who are very thoughtful. Shout out to the kind person with pink hair who is very welcoming and to Anna who helped me last time.Note about physical FP stores: Physical locations only carry sizes XS-L. If you are looking for other sizes, you can order them in the store and they will ship to you. I have used this method to order items they also don’t have physically in stock, like makeup.
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June 2023 by iamkellyk
Terrible customer service. I walked in today and 3 girls looked at me and said nothing. I walked over to the rack that got my interest and 2 other ladies of a different race walked in and was greeted so politely. Never will I return. Corporate needs to rehire or retrain these ladies on discriminatory behavior and customer service 101.
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April 2023 by Shayla J
This is the free people I’ve been going to semi-regularly and I love it! It’s a smaller location but the friendly staff and quality of selection absolutely make up for it
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November 2022 by Leeah Sierra-Jackson
I walked into the store with my husband & we were not greeted by the two employees working the floor. My husband steps out the store for about 10 mins.. I continued to look around the store for 10 mins.. not once was I greeted or asked if I needed help with anything.. my husband walks back in, they greet him & ask him if he needs anything and if he’s making a return. He said no & then they said “oh you walked in here with such purpose” … ?Like he just stepped out & came back. Due to the lack of customer service, I chose not to buy anything.
