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January 2024 by Sassie Liz
They were very friendly and helpful.
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January 2024 by Casablanca92fs
Had a great experience with Michael and Aiden customer service was perfect.
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January 2024 by victor acosta
New store to me, just moved. I believe his name was Carson, red hair. He was friendly and patient. We witnessed him dealing with a customer selling a ps4 without all the equipment needed. Lol. Anyway, kool clerk. Keep up the good work.
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December 2023 by Aliyah's Toy Channel /Aliyah Studio
This GameStop sold me a Broken Xbox and took my $215 and this is the reason why I’ll never returning to this GameStop again, I suggest people to stay away from this GameStop and don’t give this business any money, they are Horrible consumer service
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December 2023 by Jin Soo Kwon
Worst GameStop in Dallas, their front desk is ridiculous, there was this guy whose been so mean, I came for trade in my phone, he was strict on grading the phone, the phone is dirty but no any scratches, I didn’t argue with him and just plan to leave, while he starts to say all bunch of trash to me, I just ask him to give my phone back, then he become so angry and throw my phone on the desk and say thank you for wasting my time, imagine how it goes when your kids walk in to this store and meet this guy…
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November 2023 by James Allen
What to say about gamestop. The employees aren't bad at all for working in a store that is obviously dying. Not to pick on this one that's just GameStop in general. We warned y'all we would put you out of business for under paying us pennies for our used games back in the day hows it feel now GameStop. Did you think we would forget?
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November 2023 by Sean Greppi
I thoroughly enjoy visiting this GameStop. Their consistently impressive selection, combined with the knowledgeable and amiable staff, make it my go-to destination for all things gaming. Each visit guarantees my satisfaction.
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November 2023 by Lauren Allen
Amazing customer service! The manager there is awesome! I highly recommend this place!
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September 2023 by Jonathan Forbes
I came in today to trade in a console and games and the first staff member was great and cordial with me. Shift change happened while I was there and the younger guy came in and started man-handling my console telling me it was defective. The system worked perfectly fine. I have never used the joycon attachments and they normally stay in the carry case as I play on a monitor. He ripped one of the joycons out of the side and said it was defective. He then started to say my value was plummitting and that I was probally not gonna get much if anything at all. I got home booted up my console on my monitor with the controller I brought as well and both work fine. I felt like the younger guy was trying to get my console for next to nothing.Additionally Homeless person came into the store and laid down in the corner out of sight of the attendant and as I was leaving they shoo him out.Going to give the console to my Sister's kids and let them enjoy Pokemon on it.
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September 2023 by LaRon Israel
I came in yesterday to find a game Michel was so kind and helpful. Also Marcus is awesome. ⭐⭐⭐⭐⭐Best regards to this location
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July 2023 by Noelia “Zultana_mty523” Hernandez
Staff is very awesome and know what they have on store. They're not only selling items, they're selling a great experience! Totally going back to this store!
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July 2023 by Orions Descendent
Great customer service! I learned that occasionally, new in-box games are downgraded to used status to get them sold. I love that farcry 6 was treated as a used game even though it is a new in-box game. The employee said the game was downgraded in order to sell them since the launch was not good.
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June 2023 by Grady S.
What a disaster of a retail business . Ugly , sterile, unfriendly and unwelcoming at the best of times. Today was even worse. As soon as I walked in this Monday I was informed by the diffident cashier that this was a pro-club member only day and that his manager makes him kick every one else out. Too bad the manager was too damn lazy to place a sign on the front informing the public of that fact before we wasted our time going in. What a joke of a store. This is the kind of customer-unfriendly crap that continues to move people away from rip-off garbage brick-and-mortar chains like Gamestop. But I guess if you have a bunch of over-monied West Plano juveniles with more parental cash than sense or taste you can get away with this sh*t.
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February 2023 by Peter De La Rosa
No attention whatsoever I walked in, said “good afternoon” no one answered, while looking for the products that I need it no one offer any help, and as I was walking out said “ goodbye have a good one” and no one answered.
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January 2023 by No *Blank* Month
Lady with purple hair told us to wait outside so she can’t take a smoke break… made a whole line of people wait for almost 20 minutes…..
