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April 2025 by Christina
I'm beyond frustrated with Just Tires in Plano. A couple of weeks after having my rear brakes done there, my rear wheel completely flew off while I was driving on the highway. It turns out they negligently forgot to properly tighten the lug nuts. This could have easily led to a serious accident — or worse, someone could have died. I’m honestly so relieved that my step kids weren’t in the car with me at the time, as it was an absolutely terrifying experience.
When I contacted the Plano location about this dangerous mistake, the manager initially assured me they would make things right. But when I returned in person a week later to have the new tire put on and asked how they intended to compensate me for the significant inconvenience and negligence, I was met with rude and dismissive behavior. They showed no remorse for the situation, and instead of taking responsibility, they treated me like a nuisance. To make matters worse, they implied that I was the reason someone lost their job, even though I never asked for anyone to be fired. They offered to give me a future free oil change knowing that I was moving out of state and wouldn't even be able to use it. I still don’t know the full extent of the damage that was caused to my car since I haven’t had a chance yet to take it to a different auto shop for inspection.
On a positive note, the manager at the Rockwall location was much more professional and empathetic. He genuinely apologized for what happened and even gave me a free oil change while I was there to make up for the ordeal. It’s unfortunate that the Plano location was so much worse in comparison.
Adding to my frustration, it took a full week for them to get a new tire and finally fix the issue to get me back to the place I was at originally before the whole ordeal. I have had to cancel work appointments and move my entire schedule around because of all of this. The entire experience has been a nightmare, and I am deeply disappointed in the Plano location’s lack of care, professionalism, and accountability. I would not trust them again with my vehicle, and I strongly recommend looking elsewhere for any auto service.
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April 2025 by Tenisha Torrey
I have been coming to this location for years because the service is consistently stellar!
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March 2025 by Terrelle Kiara
After taking a vehicle to Just tires for service and completing that service the staff gave me a receipt i set the receipt in the passenger seat when I forgot about a few other things. So I went back into the shop to show the staff something else needs to be done. After working on the second repair I received another receipt for the second repair I went to the vehicle. When I entered the vehicle I noticed the first receipt was not were I placed it. So for some odd reason the staff took the first receipt out of the vehicle and tried to throw it away. I thought it was just weird because I didn’t tell the staff that I wanted to throw the receipt away. Usually the visits are normal there are certain things that have been said that I noticed but I just kinda ignore it but today’s visit was kinda weird.
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March 2025 by Tatiyanna
These guys are fast and know what they’re doing. If you want a place that will take care of you and guarantee quality service to your vehicle, come here!
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March 2025 by John Thompson
I took my car in for a slow leak repair and was impressed with the thorough service. They not only fixed the initial leak, but also found two nails in another tire. While one was in the sidewall and couldn't be repaired, their diligence prevented a potential future issue. Since the tires were nearly new, with only 9,000 miles, I needed a quick replacement. As they didn't have one in stock, I went to the dealership. I really appreciate their helpfulness and their free tire pressure check service is a fantastic bonus. I highly recommend them for their excellent service.
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March 2025 by Sherry Harris
I just needed a plug in my tire and I have been here for an hour there's no rush here and I have things to do. I have been to many many tire places in my life and it usually only takes 15 minutes plug it and move on. It also cost 25 dollars that's just ridiculous. I'm sorry but bad grade from me🥺
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March 2025 by Aimee Lawrence
Great experience from start to finish! Would highly recommend for purchasing and installing tires.
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March 2025 by Raziell D.
Great service. Mr. Sam is quite the character. Honest, Informative, and straight forward. I had my oil change and was out in no time.
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March 2025 by charles wensel
I arrived at 2:51 for a 3:00 tire rotation appointment and I was told it would take 30-40 minutes once they got the car back. The car didn’t move back for an hour. I got the key at 4:48. 2 hours for a scheduled tire rotation is completely unacceptable. The staff was unapologetic.
The cherry on top is they tried to tell me I needed new wipers. It started raining shortly after I left. See the attached video.
Edit for the second cherry on top: When the car was returned to me I asked the tech if they had inflated the tires to the car manufacturer’s recommended pressures. He confirmed that all four tires had been inflated per the manufacturer’s spec. They had also reset the tire pressure monitoring system, so I couldn’t see the tire pressure in my car until I had driven a few miles. Lo and behold, these tire techs can’t even inflate tires properly. All of my tires were off, one of them was 9PSI above the manufacturer’s spec (that’s a lot). When I got home, I confirmed the TPS readings with a pen gauge. See attached photos. My car’s recommend pressures are 32 front / 38 rear.
The wheels haven’t fallen off, so I can’t give them one star.
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March 2025 by John Ray
Stopped for a low tire pressure. Sam was very helpful. Most personal and professional service advisor I’ve encountered. Highly recommend Just tires for service.
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March 2025 by Tina Alvarado
Great group of guys. Shout out to Julian for finding a loose wire to my power steering and making that repair.
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February 2025 by David Sell
I want to commend Sam Boatman for his excellent service when I bought my tires. He not only found the right tire at the right price for me, but also kept me informed of the progress of the installation and of all the safety checks.
Sam was able to help multiple customers and kept them informed as well.
Sam is a true professional.
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February 2025 by Mike B
Great customer service and prices. Always my first choice for tires. Won't spend all day waiting either - like the other places
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February 2025 by salim Dhamani
Just tires at coit road is the best . Sam always takes good care of all my cars . Highly recommend and go see Sam 👍🏻
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February 2025 by Angela McCluster
Sam Boatman was amazing! He was friendly, knowledgeable and he took his time to explain everything. Excellent experience.
