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February 2024 by tiff2.0
hope the manager gives everyone a raise or bonus soon customer service A1
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January 2024 by Vaibhav Varshney
i changed 4 tires from them last year. within 1 year 3 of them bursted. please avoid them
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December 2023 by Jocelyn L.
Arrived at Just Tires without an appointment to repair a damaged tire. After their inspection, the tire had to be replaced. We also got an additional tire and an alignment done. Service was completed in less than an hour. I found out this establishment accepts Goodyear credit cards and wanted to take advantage of Goodyear's 6 months free financing. However, I didn't have my Goodyear credit card with me. Carval said they can process the charge without the card. The store manager, Deshawn, called Goodyear to complete the transaction. Dre was on the phone with a Goodyear specialist for well over 30 minutes. So I called Goodyear from my phone and Dre spoke with a 2nd specialist for about 15 minutes. Both representatives from Goodyear gave inconsistent information to complete the transaction. I ended up paying with my bank card. I wrote all of this to say this location of Just Tires goes above and beyond to take care of their customers. Kudos to Carval and Deshawn (and the rest of the team) for their outstanding customer service.
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December 2023 by Owen B.
Unbelievable attitude I received from the employees asking a simple question. Dont go here if you want to be respected.
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December 2023 by Jesus Vargas
I stop to put 4 new tire and they forgot to balance I have to return a soon left the store bcause my car star shaking, when the guy pull the tire you can see rim steel dirty like nobody remove the old weith .nobody check the job before return the car to the owner this is the sec time I have problem who is cheking this people?who is cheking the job?never again.
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December 2023 by Christina Brennan
False advertisement ! They have a free air sign my tire was significantly flat I had my baby in the car and the refused me service. With no communication and simple head nod and face turn up.Very offensive and disappointing.Just a mom /wife trying to save her husband a trip.Not ok guys take the damn sign down if your too busy.
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December 2023 by Bob Smeby
The team was very helpful in finding the best tires for my car since new and better tires have hit the market since my last set from four years ago. Customer service at its best.
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November 2023 by febulete Febo
I recently had my vehicle serviced at Just Tires in Plano, and unfortunately, my experience was far from satisfactory. I scheduled a service that was estimated to take about an hour, but it ended up taking over three hours, causing a significant inconvenience for me.The prolonged wait time was frustrating and inconvenient, especially considering the initial time estimate provided. Additionally, the lack of communication or updates during the extended service duration only added to the frustration. I understand that unforeseen circumstances can arise, but transparency and communication are essential in such situations.Moreover, the quality of service provided did not meet my expectations. I expected a timely and efficient service, but the extended wait time and the overall experience fell short.I regret to report that my dissatisfaction with the service at Just Tires in Plano extends beyond the initial inconvenience of an extended wait time. Shortly after leaving the facility, I noticed significant issues with my vehicle.The steering wheel began shaking, and it became evident that the tires were not properly balanced, despite the supposed completion of the service. This forced me to return to the facility just minutes after leaving, adding further frustration to my overall experience.As a customer, I expect the work to be done thoroughly and correctly during the initial service. Having to return immediately due to issues that should have been addressed in the first place is highly disappointing and reflects poorly on the quality of service provided.I hope this feedback prompts Just Tires in Plano to reevaluate their procedures to ensure that such oversights are not repeated with other customers. It is crucial for a reputable service center to prioritize the accuracy and completeness of their work to maintain customer trust and satisfaction.
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November 2023 by Ian Owens
I showwled up without an appointment and this shop quickly got my car in. They completed an oil change and tire rotation in 1 hour and the technician, Rios, was an absolute professional and friendly young man. The price they charged for the work was better than the place I normally take my vehicles. Ill be back again!
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November 2023 by Michael Riley
Needed 4 tires. Went into this shop and was greeted warmly and professionally. The wait wasn't long and the work done was top of the line. Mr. Jerkins (manager) runs a well oiled machine. Will continue to take my car there.
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November 2023 by Rob Gonzalez
If I could give more than 5 stars, I would gladly do so! The entire team went above and beyond to take excellent care of my car, and I must say, the service provided was truly exceptional. I want to give a big shout-out to Carval for their outstanding efforts. They really went the extra mile!
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November 2023 by Alex Apple
It was a nasty rainy day and I caught a nail in a tire. Came to this store on my way home and guys fixed my tire within an hour. Good service, knowledgeable team, great work. Thank you!
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November 2023 by ***jisan ***jerry***
Great service as always from the front to back. Guys up front were warm and friendly and even the guys out back were nice and friendly definitely not your average tire shop I will be back !
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November 2023 by Jessica edelman
This is my local car place. I don't know his name but I'm pretty sure he runs the place and he's a great guy. I highly recommend and will continue to go there for any of my tire or mechanical issues.
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November 2023 by Jay Baumann
I stopped in at just tires in Plano they had great service and stayed true to there price match guarantee. Everyone was very respectful and accommodating.