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April 2025 by juan perez
Can't use perk points for tool
First they mention you can use it once you return then return day they said you had to mention before checking out asked if I could still use point but they already charged my card.
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April 2025 by Mike Calandra
It's like my toys r us
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March 2025 by Shay Allen
Always could find all my hardware supplies at this location. This locations is always stocked and the staff would go out of the way provide any help or guidance you may need. Look for good deals over the Thanksgiving and year end holidays.
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March 2025 by Mike S
Very bad service, bad bad bears on the long black hair employee dislikes helping customers, it can lead to poor customer service and potentially harm the business. Here's why and what can be done:
Why it's problematic:
Poor Customer Experience:
A lack of willingness to assist can lead to frustrated, dissatisfied customers, potentially causing them to seek business elsewhere.
Damage to Reputation:
Negative customer experiences can spread quickly, damaging a company's reputation and making it harder to attract new customers.
Reduced Sales and Revenue:
Dissatisfied customers are less likely to make repeat purchases or recommend the business to others, leading to lost sales and revenue.
Employee Performance:
If an employee is not performing their job duties, it can lead to a lack of productivity and a negative work environment.
What can be done:
Address the Issue:
Talk to the employee and understand the reason behind their lack of enthusiasm for customer service. Is it a personality issue, a training issue, or something else?
Provide Training:
Ensure the employee has the necessary skills and knowledge to provide good customer service. This could include training on communication, problem-solving, and product knowledge.
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March 2025 by yueying
Great store with excellent service! Joseph was very professional and friendly and really took his time answering our questions. He was very helpful, and we will definitely continue to shop here for all our home needs!
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March 2025 by AJ BASELEY
Just another Depot!
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March 2025 by Cindy
Millwork specialist Amrita Hiremath is treat a customer service specialist who knows the profession. Every precise in what she does
A++++++++ to you Amrita and your helper😎
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March 2025 by Marlon Frank
Like so many businesses, HD needs more employees like Mar (the blue eye guy aged around 50+). I wish I knew his surname though to make this justice to him only at the Frisco store in Texas. Mark is obsessed with customer experience going above and beyond every i shop there. I don't even try a different shop because of him and his expertise!! Keep the good work buddy!
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March 2025 by Jessica Ridenhour
Excellent customer service from Kennedy, Markeisha, Melvin and Schaefer. Clean and well organized store.
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March 2025 by José Díaz Contreras
Good place
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February 2025 by J J
Can be difficult recently to find help or anyone who understands the store layout very well. Otherwise has been a good store, with staff generally friendly and helpful. Returns area is confusing. Just an open area. Needs to be organized or roped off into isles or something. Also now the main aisle is crammed with merchandise! Difficult to walk through. Unpleasant, feels like Walmart.
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February 2025 by Trevor Lord
Be sure to be completed with Truck Rental pick-up before the hour of hold ends. If it expires during the check-in, fully null and void. Home Depot needs to revise this system. Let them move it to a new transaction or extend.
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February 2025 by Alex Frangeskou
Appears to be severely understaffed. I had to wait over 15 minutes after asking an associate to receive a locked tool
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February 2025 by Eyad Bashir
Oscar was extremely helpful, going above and beyond to find me the impact that I had difficulty finding, he even was able to find me one on sale Excellent customer service.
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February 2025 by Bruce Dutton
I needed parts to complete a job.They had everything I needed
