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January 2024 by Yelper Y.
Usually can get what I need here always. Sometimes they don't have what I need in stock but in those times and with the persons I happened to talk to, they at least directed me to another location that has them in stock. They have these craft DIY events 1st saturday of each month which is quite cool to host. However, the space is never enough. People have to create makeshift work spaces (ie: cart, some loose board, etc) which I would think is unsafe. The staffers parking themselves at the table "checking" people in and providing paints can maybe use some training on how to add more work space? They're always just sitting there overly greeting people instead of trying to move the lines along quicker. A lot of useless stuff crowding the aisles as another reviewer alluded to. LEt's clean up the walking space a bit if possible.
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December 2023 by Bill O.
12-15 people in line 1 hour before they close and the have all of the self check outs closed and only 2 damn people checking all of us out. Unreal. Either trust us to check our stuff out or hire someone to check our receipts. Either way left us buy our stuff and get back to work. Unreal.
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February 2023 by José Díaz Contreras
(Translated by Google) I liked your customer service(Original)Me gustó su atención al cliente
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February 2023 by Andrew G.
With the amount of space that they have in their parking lot, they wouldn't let me park my personal vehicle in a spot that would never be occupied by customers that head to that store. I even got the managers acceptance letter to let me park there. But certain workers accepted a disgusting feeling about me making more amount of dough (I never showed them but they knew when I would show up at their store) than they did. Good for drill bits but if you want to partner or ask their workers for help, they don't know enough to adequately help you.
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December 2022 by J B E.
Several instances of extremely poor service. They have no idea what their inventory levels are, so don't bother to order anything online - it's likely that they really don't have it in stock. They don't seem to think that this is an issue and are happy to just send you to another store. The store manager is never there when I shop during the evenings and on weekends and the lower level "managers" are not at all helpful. They actually seem to be more afraid of offending the lower level workers than their customers. Save yourself some frustration and go to Lowe's where they still have a clue about what customer service means.
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December 2022 by Chad S.
Paul in gardening needs additional cashier training. This location tends to lack customer service overall in my experience.
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March 2022 by Andy Evans
I needed about $800 work of fencing materials. Honestly, with today’s pricing..really not that much (75 pickets and 14 2x4s.).
3 employees wouldn’t help me load it onto my cart.
1 manager suggested I order online and pick it up after the weekend. The forklift driver agreed that it was exactly the amount left on a pallet (even without me culling the bad) to load on my trailer but said “it would be a pain to load it because he was on break”.
I left.
Paid about the same ($26 less) at Lowes down the street and had 3 employees help me load it.
This is the 3rd time in a year this location has been a disappointment but their competitor comes through. It’s only 5-10 mins further to Lowes. Hopefully someone notices this from HD and actually cares.
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February 2022 by Mark D.
Last week James Marshall went above and beyond, and provided me service on top of service.I have shopped at lots of different Home Depot stores and never had someone make such an effort to help me with multiple needs. I will alway come back to this Home Depot from here on out. Thanks again James! Mark D.
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January 2022 by Morena M.
I like this Home Depot and the stocking of items being available. I don't like the way one employ spoke to me. First of all they were using the fork lift two isles over but decided to block the restrooms. I was trying to leave to get to an appointment. The employ yelled at me "NO you can't!" I understand that's his job for the safety aspect but who do you think you are talking to. I think he needs a class on customer service. I've been in the military, worked at my job for 20 years, raised my son; I don't deserve someone talking to me like I'm some kid. Total disrespect. Well that just Made me angry and I continued asking him how long? No response. People make or break the store and this guy almost broke this store for me.
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October 2021 by Dane H.
I am disabled and need a washer due to digestive issues. They have now deluvered 2 washers...both damaged. No one at this location wants to help me. I have no washer dryer and a pile of soiled laundry
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August 2021 by Smudelc 62
Great store and fantastic service.. thank you..
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August 2021 by James M.
When I purchased a costly refrigerator I thought I was purchasing a 3 year extended warranty. It was actually a 2 year warranty. I mislead. I was also told that it included a free filter every 6 months for two years. This turned out to be 50% off a filter after I mailed in a receipt to Samsung when I purchased it from Home Depot. You can purchase these filters for about 25% what Home Depot charges. An extended warranty is not worth buying.
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June 2021 by Gricelda Gris
Great Customer Service, great location
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June 2021 by Sylvia P.
Don't order online from Home Depot. I order online the website said they had 12. I placed my order and my credit card was charged. About 45 min later I got an email that said my Oder had been Canceled. I call he 800 number and was told that the store was out. I asked why my Credit Card was charged and was told the web site is never correct. I asked if you did not have the item why was my credit card charged and not charged after you were able to verify with the store that they in fact had the item. I was told the charge will come off my credit card within 5-7 days what a scam. I went online and placed my order with Lowe's never a problem. Now I have another thing to make sure Home Depot Credits my account. The moral to the story shop online with Home Lowe's
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May 2021 by Cindy Sunkle Braddock
Last night, I wanted to buy a hard top pergola. Unfortunately the Plano store was out of stock. I am not used to getting good customer service but last night, I got it ten fold! A big shout out to customer service rep Julissa, and managers Destiny and Steve! They were on the phone calling other stores to check inventory, got them to pull it, and it was waiting for me when I got to the Frisco store! These employees went way above and beyond to help me. Please recognize them and give them a raise! Thanks y’all! Cindy