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November 2023 by Maureen E.
I have had three different issues with my car and had to bring it in to Huffines. I was scared because of all the horrible stories you hear but I can tell you this car dealership does not go into that category. The service manager Rose was AMAZING.. She went out of her way to make sure I was taken care of.On another note I bought a warranty on this car and this last four months the repairs I have had to do to my car the warranty covered all but $100.00 is all I paid... That warranty was the best thing I could have done. Bottom line Huffines is the dealership to go to and Rose is the woman to ask for 100%.....#Huffinesdealership#1
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November 2023 by Orlando M.
I bought a used truck from Huffines Plano.Jonathan Barasa and the folks in financing did an excellent job in getting me in a truck with less than perfect credit. These guys are professionals and not after trying to make a quick buck at the customers expense. It is now a pleasure to buy a vehicle. I will be buying from their Plano store again.
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October 2023 by Meg C.
Thank you to Izzy, the manager in the pre owned side, for helping me find my "unicorn" car and going way above and beyond. This will be the 3rd car purchased off this lot and hands down the best experience I've had out of any car dealership I looked at. They treat the buyer with respect and honesty. There were no dealer add ons that a lot of dealerships have. They work with integrity which is hard to come by. From the moment I pulled up to the moment I drove off the lot I was treated like a friend/family.
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October 2023 by Josh S.
Have been using this dealership for quite some time now. Trying to trade in my old for a newer jeep. I have been strung along and then immediate shot down when trying to work with the used car side. New car may be ok, but DO NOT use them for used vehicles. It is not worth the time, energy or money.
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August 2023 by Michael G.
Will Merck is the best service advisor in the industry. Ask for him by name. Goes above and beyond.
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July 2023 by Ritz L.
I've owned Dodge vehicle since 2016. I bought my first Dodge at the dealership in Richardson. My second Dodge(I traded my 2016); however, I purchased it at Huffines in Plano, bc I didn't have a good experience at the one in Richardson from the sales, finance and at the top management, so I didn't want to go back there anymore. Since my 2nd purchase at this establishment, I've been bringing my vehicle here for repairs/maintenance. I have nothing, but great things to say about Huffines Dodge in that regard. Folks here are very welcoming, friendly, efficient and accommodating whenever I showed up without an appointment. I will continue to bring my vehicle here. They got my business!!
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April 2023 by James S.
Two weeks ago I called the parts dept and they helped confirm I had a correct part number identified but service would have to quote price and installation. I was told that the right guy would call me back. The next day I tried again and was shuffled through four people and left on hold for 20 minutes and then they just hung up on me. Called two days later and asked for service. I was sent to some sheet metal guy who said he knew who to talk to and that he would walk up and have him call me in a few minutes. I asked how long and he said minutes. 11,520 minutes later and no call back. Then I went on the web site and posted this same story and got no response. Then I typed in that I would go on social media and all of a sudden someone wanted to respond. I was trying to give them business and they didnt give care. Only response was from sales trying to find out if I was buying a car.
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February 2023 by Liz G.
Not a single salesperson approached me as I was looking at cars today, but they started remote locking the cars I was looking at. The horns beeped as they locked multiple vehicles around me. I was literally the only person on the lot looking at the time, so I can't imagine it was a coincidence. There are too many local Jeep dealers to even consider purchasing a car here after that experience.
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November 2022 by Dan S.
Recently had my 2022 Ram 1500 serviced for the first time as I had a very small leak in the rear window. Worked with Will in the Service Department and he did a terrific job communicating and doing his best to get things fixed up. Not an easy one as we had to wait for a big rain to replicate the problem because the leak was very small. In any case, wanted to thank Will for being a true service professional. Great job Will! Dan in Plano
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January 2022 by Stan A.
Will is our advisor and is very courteous, knowledgeable and helpful. They get the job done as quickly as possible and do a good job.#Expert
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January 2022 by Levi Stewart
I was looking to buy a Ecodiesel from out of state amid all the covid craziness and Orlon hill from huff ones went the extra mile to help me get this rig purchased, making what could have been a futile attempt very smooth!
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November 2021 by Google user
Great place to buy a car. Used or new. No pressure from the salesman. Brought a 2014 Dodge Ram Long Horn home.
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October 2021 by Cosetta Johnson
Purchased my Nissan Titan a month ago. Ruben Perez was great and everyone else. Thank you do much.
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August 2021 by Matt M.
This Huffines dealership needs an overhaul in their staff and customer service. I paid $185 for them to simply diagnose the problem which seems a bit ridiculous. On top of that, I was never told that the price for the diagnoses until I arrived to pick up my car. The sad part is, I purchased my vehicle through this dealership. After this experience and the pervious ones I've had, I will certainly be looking elsewhere when it comes time to purchase another vehicle. In conclusion, if you'd like to be sold a vehicle with great customer during the buying process then be left high and dry after they hand over the keys then shop here. If you want exceptional customer service for the life of the vehicle please look elsewhere. I suggest checking out Chrysler Jeep Dodge city of Mckinney. Or if your looking for a more luxury car please check out Park Place Plano or Sewell. I've had great customer service at all of these dealerships.
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August 2021 by Jason N.
I have now purchased 2 trucks and referred a friend that purchased a vehicle as well. Rodney Hutchinson was a big part in making my experience unforgettable. Both times the process was smooth and easy and I walked out feeling that I was taken care of. He is always putting the customer first.
