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February 2024 by Steve H.
Honest and fast. Great place Took my car in for a vac leak and they did a great job and did not charge me extra for a very simple fix
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January 2024 by JC C.
Incompetent business with zero standards. "Integrity Last" should be the slogan. 8 months ago my sons 2012 Infiniti G37 was brought in for a water pump replacement. The price I was quoted kept going up every time I talked to him as if they had no idea how or what the job required to begin with which I later discovered to be true. I came and picked up the car when I got the call it was ready only to make it about 30 feet out of the driveway before the car went into limp mode. It felt to me that the timing was off, so I brought it back where they kept it for 2 WEEKS trying to figure out what they screwed up. Got the call that it was ready again and when I asked what the issue was I got a "we're not sure but its running good now" response. I picked up the car and it was running normal for about 4 days, then my son said the car was getting hot again. We checked the fluids and topped off the antifreeze, which lasted about a week again before doing the same. At this point my son said he would rather continue to add water every week than for them to keep the car for weeks again when they didn't fix it correctly the first time or even again the second time. I didn't blame him since it was his only transportation to school and work. Well 3 months ago the car finally just completely left him stranded on the side of the highway and he had it towed to a different shop. After they evaluated it and saw that it was the water pump again, they recommended towing it back to Integrity since it was still under warranty so we did. After days and days of phone calls asking where we're at on getting this taking care of, I was sent an estimate for $13,000 for not only the water pump but also the transmission. I went into Integrity to talk to Lane about this and he said that they could not warranty the water pump due to my son putting distilled water in the radiator. Completely ridiculous! I kept my calm and had it towed to Infiniti, I had the mechanic pull it apart and document where the failure could have came from. During this it was discovered that not only were the O rings on the pump installed backwards, there was RTV sealant clogging the bank 1 phaser valve, not enough rtv in other spots allowing oil to seep through and noted that they had seen better work performed by shade tree mechanics. I sent all of this documentation to Lane on 11/11/23 in which he hasn't responded. This review will be my next step before getting my attorneys involved.
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December 2023 by J H.
I took a 2007 Lexus RX350 in to have the passenger side axle removed and the one I bought installed. I have replaced axles of 4 of my cars. They charged $392 (before fees and tax) to remove the axle and install the one I had already bought from RockAuto for $72. Also, they said the towing to their location would be $60 using their preferred towing company. They charged me $85. No phone call to discuss the work. An email came with a link to a site with the amount for the work (the only part of the experience I appreciated). Still waiting for the work to be completed - 4 hours after the manager said it would be done. I won't be going back and I won't recommend them to anyone (obviously).
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December 2023 by Chloe G.
I've taken my car to Integrity 1st on Independence 3x now and I consistently get great service. I have had an oil change, new battery and inspection. It can be intimidating taking your car into a new place because you don't know if you are truly being care of or completely scammed. I have always left this spot very happy with the support and service. Greg is extremely welcoming and professional. I highly recommend this location to anyone needing car assistance.
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December 2023 by Jean Zimmerman
Excellent service, very polite, and FAST. I bought a rear wiper from Amazon but couldn’t figure out how to install it. The tech was able to figure it out very quickly and they didn’t even charge me! ? I am putting them in my contact list and I’ll return anytime I need automotive services.
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December 2023 by Roni Brackett
I have gone to Integrity for the past three years and they have always given me outstanding service on my two cars.Store managers, Mark and Greg are easy to work with and two of the best service providers that I have ever used.
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November 2023 by Brian Enos
GREAT place to go and get your vehicle taken care of. Hard working, honest, kind, and very knowledgeable staff! Greg and his team are the best. I wouldn’t take my cares anywhere else. Highly recommended!
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November 2023 by Stephanie Mayne
Integrity 1st Automotive is my go place to get my Rav4 serviced. The staff is knowledgeable and professional. I appreciate that they give me an estimate before they start fixing anything. They also advise me on what needs to be done now and what can be done at later.Services: Auto windshield repair
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November 2023 by Cole Moore
I recently took my car here for the first time for an annual inspection. The staff here are kind and amazing when working with you and did a phenomenal job in all aspects. Great place to take your vehicle for any type of work!Service: General repairs & maintenance
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November 2023 by Alex T.
Called at 3:23pm and was less than 5 mins away already driving there. They close at 4pm. They declined my business saying no time. When I drove by the bays were empty, no one working on vehicles. I went to Valvoline Express CARE on 3305 Coit near Parker. Had a great experience and was less expensive. Don't go really cheap on oil! Valvoline is a great brand. I drove again past Integrity and they were not closed yet at 3:45pm and still no cars. Express Care was fast and stays open til 6pm on Sat. Great guys at Express and would not even take a tip! Now that's integrity at Valvo. Express Care. Talk to Ron if you go. Maybe this place needs renaming? ;)
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October 2023 by Patty W.
My family and I always come to integrity 1st to get our cars' state inspections done. Greg and his team at the independence location in central Plano are fantastic. They're easy to make an appointment with and service is quick. They usually have coupons online or in the valpack mailers to save you $$$. They're also located directly across from Tom thumb where you can go get your new sticker right after the inspections done. Super convenient. I like to bring my car in early (they own at 8am everyday) and wait for service in the lobby. There's free snacks, coffee, and drinks available. They also offer play area for kids, free wifi, charging cables, and even a massage chair if you're lucky!
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October 2023 by Olga Sanford
Excellent service, very efficient, friendly staff. I came at the last day before my registration expires for my car inspection and they took me in right the way and finished inspection in 15 minutes. They also remind you about your car inspection due date and schedule appointment for you via text and accommodate your schedule. Highly recommend!
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September 2023 by Nadia A.
They always are nice and willing to help, Greg is the gentleman who usually take care of our cars. they are honest and fair.
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September 2023 by Garret Connor
I will say to start off the customer service was great!. I brought my truck in to get get the a/c looked at due to it not keeping a charger they came back and told me it wasn’t charged and they charged it and blew smoke in the lines to find the whole they couldn’t find anything, I bring it back 2 days later due to a/c failure they actually diagnosed it this time and had to do a complete a/c line/ compressor replacement and told them to take a look at my head light that was out due to a fuse that blew they fix the a/c perfectly but they ended up taking to fuses out which connected my radio and battery’s for the cut off switch and put a restricter in which caused my radio to stay on permanently in the car which has never happened until I picked up from them when I told them their mistake they never apologized they also for some reason god knows why unhooked my hood release cable and also taking my a/c cap off?? Don’t understand why? When I pick you the vehicle they tried to blame the person you installed the radio for the fuse issue for which I showed him a video of the car before and after picking it up that I never had this issue until you guys touched my fuses, they not alone messed with my fuses but actually left them in my cup holder, leaving black hand prints from dirt and grease all over my vehicle….I will never bring my vehicle to this shop again due to the fact I had to bring it in 3 time to get two thing fixed.Services: Electrical repair
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September 2023 by Adam Jacobs
I've always loved the service done by these guys. You won't find a more warm and welcoming group of people that you can rely on with the care of your vehicle. They make the decision of what repairs to do completely up to you and don't use any pressure tactics just to get sales. They accompany every suggested repair with a easy to follow immediacy rating, a detailed description of the issue and its fixes, as well as great photos/videos showing you exactly what they're talking about. I've never seen a more transparent automotive repair company. I will always keep coming here for any service I can't do myself.Services: Transmission
