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January 2024 by Jennifer Webb
The friendliest staff! I love shopping here!
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January 2024 by Matilda Rios
I don't have any complaints. Luckily when I stop by there is no wait. The customer service is great and they are very helpful. It is located in a high traffic shopping center, so that is sometimes a bit annoying.
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August 2023 by Janet Noble
Love James Avery Jewelry. Been shopping with them for 20 years!
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August 2023 by Allison Smith
I haven't been to them since they moved locations and may I say the staff was incredibly friendly when I was adding the ABC charm to my bracelet. The jewelry options are wonderful as I have multiple pieces from them and their new collections are beautiful. As well as the building change has made for a much bigger space that feels welcoming.
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August 2023 by Ashley Patino
I would just like to give a huge shout out to the associate who went out of her way to help me with a very special occasion. I believe her name was Patricia. Her customer service is stellar! I went in with a vision and she made it come to life. My Girlfriend loved the gift and I appreciate Patricia being able to return it to me on the same day even though she was very busy. Thank you again.
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August 2023 by Vi Meza
Thank you Ms. Cheryl!!! You made my day today!!! I was just in today to pick up my order. I was going to re fix the California charm on my bracelet and you took care of it for me right than and there. I am so grateful because I wouldn't have to come back. Thank you ma'am!!!
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June 2023 by Virgie
I love love love this place !! Everyone is always so helpful!! I showed her a picture of what I was looking for and she took me straight to what I wanted. I take my jewelry to get cleaned for free and it’s ready the next day !! I bought an anklet and bracelet ! She helped me size my ankle, make sure I get the correct size.
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June 2023 by T Mack
I went in because I needed two charms added to my bracelet. The young lady gave me two safety pins and told me to place the charms where I wanted them. I explained that I brought it here for you to do that not me. She told me that it couldn't be done till the next day but I asked if it could be accomplished that day. She said ok , after 5pm. I was called at about 3:30pm stating my bracelet was ready. I just didn't understand why the customer service was so bad at a Christian store???? I had just visited a James Avery in North Park Mall and was treated 100%better than this store in Plano.
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April 2023 by Mattie K.
The jewelry is beautiful and the service is great. A little pricey but is handmade. Salespeople are always very helpful.
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April 2023 by Sharon B.
Vwry personable and patient staff person answered all of our questions and provided assistance as requested. Thanks so much
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March 2023 by Angela Stout
I have to brag on this location! The ladies are always so sweet and helpful! By far my favorite location. They are quick with soldering on charms (sometimes they have even had my bracelet ready same day!), they are always smiling and friendly towards all of their customers, and I have never had any issues. Thank you all for being so awesome! I will definitely be back!❤️
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March 2023 by P R
Thanks for the great service, together we both had the wife smiling for awhile. Sadly when we got to Keller to her brothers she found a scratch on the ring, Southlake store buffed it out but she has obsessed all night and teared up and wants me to return it.
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February 2023 by Gary Miller
Knowledgeable staff and very friendly. Wife and I have always received great service here.
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January 2023 by Dalia Garpa
Had a great experience in store with Ms. Betty. I'll admit, I wasn't the easiest customer to work with (I was coordinating bracelet charms with my siblings via multiple phone calls for a gift for our mom, and was in a time pinch-- meaning I needed to get the charms that same day so no shipping/ordering any charms not in store). Ms. Betty was so eager to help, patient, and took out multiple charm options to give me some ideas. She even looked up charm availability at nearby stores so one of my siblings knew where to find the charm they were looking for. Could add more details but had a positive experience overall! Walked out happy and the jewelry of course is beautiful.
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December 2022 by Jadesy Herrera
Staff was EXTREMELY wonderful especially Suzanne!
