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March 2024 by Miftah Khan
Made us wait unreasonably to get our vehicle and when we asked about our car the employee began yelling at us. Front desk staff was nice and accommodating, but that one employee ruined our entire experience.
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March 2024 by adan salcedo
29 miles = $595.30Wait time for them to deliver the truck 8 or 9 hoursIt was the worst experience I ever had with a towing company.The tow truck driver was very nice.
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March 2024 by Benze Jackson
If I Could Give 0 Stars I Would! For Starters Biran Is Very Rude & Sassy For No Reason! We Told Them It Was Two Of Us, He Came With Another Person. When He Picked Us Up He Unknowingly Dropped Us Off At A Random Gas Station For Us To Uber Home Not Asking If We Even Had Funds For it. Then The Receptionist Called & Had A Rude Attitude. Then Their Card System Is Difficult For No Reason(Have To Wait For Texts To Fill Out Forms That They Take Their Sweet Time Sending) They’re Unprofessional & Biran Was Yelling At His Coworker For No Reason. Would Have Rather Been Stuck On The Side Of The Road. Will NEVER USE THEIR SERVICES AGAIN
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March 2024 by Ali Battla
Chad was a great guy to work with! I would definitely recommend Chad as your driver. He was very friendly and communicative.
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March 2024 by Scarlett Pullen
While the situations when dealing with this business may not be ideal, the office staff are absolutely wonderful/professional. Literally the one and only tow yard that doesn't talk down to people or treat them horribly.
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February 2024 by jason gentry
With a 1hr call ahead, 27min for paperwork from time of arrival, a dispatcher with non professional attitude, I've had better release time at Copart. So 30min after paperwork was started ( complete vsf, full page copy of tdlr dl cab card ins and check ready to go right in the door), Lookin at some impressive pics on the wall, comes a "HELLO SIR OVER HERE OVER HERE" (while slappin hand on the counter as if I was the one taking too long), paper work and receipt signed. Call u when u can come through the gate. Great, thank you......... 1hr,45min later after a check in satin someone is workin on it and a call from my super, no problem in and out. If the lobby had been packed with personals and releases i would've understood, done payout and came another day with added storage. I was the only one there and was even questioned why I was givin a call ahead since the lobby was empty. I dnt knw, maybe a better yard hand/fork lift operator who isn't timid on moving cars without damages, gope yall do aomethin with a long standing business, I've had better with ghetto operations.This was the Plano location by the way. Sorry guys, just got under my skin enough to leave a review.
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February 2024 by Email Account
Staff is extremely unprofessional, rude and yells at customers. Having the unfortunate experience of having a car wrongfully towed here then being met by an unhinged women who chose to yell, scream and bounce around like a boxer, and refuse to assist us after us asking questions about how to fill out the form was by far the worst experience I’ve ever received in McKinney or anywhere matter of fact. The one star is required in order to leave a review
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February 2024 by Jennifer Shaw
Jo is a god awful employee. Our car was picked up and needing to be transported 15 minutes away. The car was picked up at 1:05; it is now 2:50, and we have no car in sight. Jo was called (at least that’s what she said her name was), and gave us rude, indirect, and inconsiderate responses. We expressing concerns about the location and the safety of our car, Jo said “ain’t nothin’ touch it but the wind.” She could not direct me to the driver or give me any type of ETA as there was some emergency that needed to take priority (although we were not contacted and told our wait would be longer than the estimated 15 minutes he had stated was doable). The lack of communication from the driver, unprofessional and disrespectful conversation skills from the dispatcher, and overall running of this company is disappointing.
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February 2024 by Ms Weeks
Check your car when you get it back because they steal all the money that’s in the console and Jordan shoe’s along with everything else.The only reason they got a one star is because it makes you choose at least one star
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February 2024 by Angel Diaz
The demeanor of the front desk staff was notably impolite and unprofessional. Rather than engaging in a helpful and respectful manner, they opted to raise their voices from their station behind the window, failing to demonstrate the willingness to step forward and provide assistance in a more proactive and customer-focused manner. Unfortunately, my experience has left me hoping to avoid using this service in the future. Furthermore, it was evident that they treated me and another individual from a minority group with a distinct lack of respect, contrasting sharply with the kind treatment extended to an older white gentleman.
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February 2024 by Bunnie Its Funny
Dallas is Very professional and cares .He helped me through two car accidents .Eased my mind .?
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February 2024 by Lawrence Watts
Had to pick my truck up from there from an accident. They charge an exuberant amount to have it towed back to my place. I found another towing company for 100 less to pick it up. The release process was smooth though
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February 2024 by Kalela Simmons
Shady and they damaged my car and don't want to take accountability for that. Charged me over 300.00 dollars and only towed my car a half a mile
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February 2024 by William Juarez
One of your night guys young Hispanic guy by the name I believe Alex . Well he’s a great guy n blocked off for me while I was towing a customer on the side of the highway . Love to see stuff like that as a fellow tow operator .
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February 2024 by COOP777
Matt/mark as a great help . Jordan towing came out on the highway within 20 mins and helped me out . Thank you mark !
