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February 2024 by Sheilicha S.
Went just to grab a few things, and was out in a jiffy. This Kroger was pretty close to my Glam babies school so it was easier to run in. The lady at self checkout was kind, helpful and friendly. I didn't get her name either but she was very nice as well. I'll return if ever I'm in the area and I need to pick up a few things.
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December 2023 by Eston M.
bought milk there late last night, just to find it expired 4 days ago. Had to get some immodium today after our bellies got wrecked. They should really check their stock. And given that they only had self checkout, no staff was able to help prevent this from happening.
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December 2023 by Gary S.
I soon realized that the ONLY way to pay at this Kroger was the universally loathed self check out. I put everything back, and went to Market Street at Park and Preston Road. A much nicer store with traditional checkout lanes that made the task of shopping easier. The prices were no higher even with the better service.
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October 2023 by Jocelyn G.
Great grocery store. Usually has pretty good deals and produce is usually pretty fresh.
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June 2023 by David W.
We placed a delivery order and never received it. You cannot get ahold of customer services or the delivery department. We never received our order.
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September 2022 by Kyle E.
The worst grocery store in West Plano. Even Walmart is a better experience. This is not a safe store at night. Constant police calls. Management does not do a good job of keeping enough items on the shelves. Store is constantly dirty.
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August 2022 by Arzina M.
Shoutout to Tina this evening at self checkout (6/9/2022 9:04pm). She was on her A game. She's AWESOME! Thanks Tina, for showing me how to use the Kroger app for coupons!!
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August 2022 by Brad B.
Dont come here if you need to use the customer service desk. They always conveniently close FOR THE ENTIRE DAY No explanation or alternative except to take your business elsewhere. No employee will even offer to help you while you stand there waiting anyway. Not good service and i really really look forward to a new grocer in the area to open. I cannot recommend this Kroger.
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July 2022 by Hallie T.
Been coming here my whole life and I have 0 complaints about this store. They got an awesome renovation and the place looks brand new!
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June 2022 by Mike S.
Just got back from a 7:30AM trip to this Kroger that started out as a loser, but was redeemed by their employee named Ben. They don't carry Community Decaf K-cup Coffee (I was down to my LAST one at home) , their "baked fresh daily" Sourdough bread felt like it was baked last week, and they had none of their Kroger brand Whipping Cream (which I prefer in my coffee) on the cooler shelf. And, there was no employee in sight near the dairy section. Dang, it's going to be a totally wasted trip! But, as I'm walking down an isle to leave, the only employee in the store willing to make eye contact was restocking shelves and, as I pass, he smiles and says, "Good morning Sir. Welcome to Kroger.... Did you find what you needed?" I said "Thanks for asking, but No. They're totally out of what I need in the dairy cooler, and I lcouldn't find anyone to help." He explained that those employees don't come in for more than an hour. He said, "I don't work in that department, but maybe I can find what you want." He hustled to the back, and in about 2 minutes, came out, not only with a bottle of the whipping cream for me, but two more bottles that he put on the cooler shelf. Total smile on his face the whole time! Kroger needs to clone Ben! Great attitude, totally willing to go out of his way to help, and he gave me a complete restart on the morning! Thanks, Ben!
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May 2022 by Ashlee T.
Came to Kroger and got want I wanted and then some. The overnight associate at the self checkout TINA I believe her name was is extremely rude and needs to have customer service training. I was purchasing a case of Trulys and was struggling to get my ID out of my see through wallet. I asked her if she needed to scan it because obviously you can see all the information on the front of my ID. She says nastily "I just need jt" and I said "alright, im just asking because I can't get it out" and I also told her that she didn't need to get an attitude to which she promptly replied in the same tone "I don't have an attitude" I explained to her that she was acting as if she did and it was unnecessary as you can see I was struggling. I work in customer service and would have never spoken to my customer that way. I've had a rough week already, I didn't come to Kroger for the attitude. I hope that I never have to deal with her again, I wouldn't want her to be representing my business in any form or fashion. Maybe I'll just visit another Kroger instead actually, I'm sure you won't miss my dollars anyway.
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April 2022 by Sam S.
I like it cause they got Zapps chips and Arizona tea Very epic Ya momma Ya momma h
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January 2022 by Misty J.
Listed hours show a 1AM closing time; however, they turn lights off and begin pushing people out at 10:50PM.
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November 2021 by Sue S.
I just remembered why I hardly shop here anymore. They are constantly running a charitable drive. I was there the day before Thanksgiving. The manager (or whoever) got on the loudspeaker several times to announce their latest push for monetary donations. He sounded like a carnival barker. Each time a cashier would get a donation, he/she announced it over speaker then said "WOOHOO". I felt like I was at a Jerry Lewis telethon drive. Couldn't get out of there fast enough. It's probably the most annoying shopping experience I've had in a long time. Whoever came up with this idea needs to be tarred and feathered.
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November 2021 by Stephanie S.
Please, stop with the announcements over the intercom every time someone makes a donation at check out! It is very tasteless, distracting, and annoying to shoppers and employees alike. Wow!
