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March 2024 by Mami3
This location used to be amazing until they went under “new staff”. Last night I pulled up at the K ave location in Plano right at 9:25 and the doors were locked. I knocked and called for over 5 min! The two gentlemen working the la night shift were no where near the front desk or designated desks for the sales people. One was working out and claimed to be off the clock however he went back to his desk and closed the gym right after … the other gentleman was no where to be found. Friday closes at 10pm so the fact they locked the doors way before 9:30 was very unprofessional. I pay a good $50 to go here and for me to be able to go in and get a good 30 min work out … forget it!
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March 2024 by J S
I wonderfully treated at this location. Thank you Justin.
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March 2024 by Rjie Skisis
Gabriel was extremely helpful at the sales desk and the staff is helpful and bubbly all the time. The equipment is clean and well maintained and I haven't noticed any problems with the trash as mentioned. 5 stars any day from me!
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January 2024 by Misha Bhoomi
Went to cancel my son’s subscription. Super nice and professional manager.
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December 2023 by javier paredes
Very nice gym has all the equipment to get in shape the only thing I would say is that maintenance needs improvement there is alot of trash in shower area and sauna has trash too other than that gym is a 5☆ too me.
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December 2023 by mysterious ?
For the person who stole my socks ? in the mens room i wish you hospitalize for a month cause i have covid
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November 2023 by Anna Ajaev
I recently signed up for the gym membership and everyone there was very helpful especially Isaiah. The gym has two floors and is very spacious. They have a nice pool, a basketball court, and racquetball courts.
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November 2023 by William Smith
Apparently this the LAF that time forgot. Old equipment, one of the few remaining locations that hasn’t been remodeled. Most annoying though, is the AM cycle instructor, LOUD and likes to screech at her three cycle participants at top volume. Requests to shut the doors, turn it down to a reasonable volume…all ignored. Now keep in mind, I can hear this woman over my beats earbuds at practically full volume.
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November 2023 by Ninous Yokhanna
I had a question regarding my membership and it was a critical matter due to moving from different city to Plano. So I called LA Fitness at this location because it’s close to where I am currently living and I spoke with the Operations manager Mr. Armand and this guy man he went above and beyond to help me out and make that matter as easy as possible and I can’t thank him enough. Now I am super happy to return to my gym routine and if I can give more than 5 stars I would. Thank you so much and guys I RECOMMEND THIS LOCATION 1000% due to amazing customer service and satisfaction. Thank you Armand!
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September 2023 by Ron Mc
Maintenance at this gym is terrible. Broken equipment in free weight area (ez curl bars, cable crossover) holes in the padding on the floors, sauna often doesn't work. This is the worst of the LA Fitness gyms I've ever seen and I've been a member for over 10yrs
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September 2023 by Louis Osborne
I've ventured into a variety of gyms and LA Fitness offers the most consistent experience across all the major chains; this location is no different. I highly recommend membership if you're trying to improve your health. Furthermore, trainer Alex was able to help me improve the form on some exercises I've struggled with years. Go to LA, not that strange purple "planet" where customers are called clunks.?
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September 2023 by Mark S
They decided to close at 4 PM on Labor Day. I guess they figured instead of working out Texans want to get more obese with the disgusting brisket. The employees here are too busy joking around talking exclusively to each other and ignoring the guests so the equipment is neglected, and the locker rooms are dirty. The place is big and the air-conditioning works well so that’s a plus. However I cancelled my membership and went to city of Allen gym for $10 a month! If you’re looking for any sort of assistance or cleanliness, or even eye contact from one of the worthless employees.,You won’t get any of that at this LA Fitness
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August 2023 by Manichandra Reddy
They wouldn’t let me cancel my membership.Made me come to the facility 3 times just to hear:1. I don’t know how to do it. The guy is not here. Can you come at a different time.2. We do cancellations only on the weekdays.3. Came on a weekday evening. They were like you have in the business hours.Though the manager and his colleagues were all idle and doing nothing.They enroll me at 9 pm but refuse to cancel my membership at 6pm?? This is absolutely ridiculous and waste of time.I had to pay another extra month because of that.I have been to Crunch Fitness, Planet Fitness, Golds gym and Lifetime over the years and never had a problem with cancellations at these places except for LA fitness.Save yourself from this facility, where scamming customers is the motto and serving.I don’t recommend anyone to this rundown place. Old equipment, un-tidy, non-cooperative staff enough to make you go crazy!Bonus:Their Personal Training also is something with shady hidden contract clause’ and ultimately you’d end up paying much more!!
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July 2023 by Carson Frink
The sales team is the worst I've ever encountered and will not be joining solely for this reason. I don't understand how such unprofessional and incompetent reps were chosen to actually work here and represent this company with horrible customer service. Now I completely understand all the bad reviews and will be telling everyone I know about LA Fitness.
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June 2023 by J Lee
All my usual lap swim places were closed for maintenance or cleaning. Called ahead and confirmed they sell day passes for $20.Lap pool has 3 lanes and is 25 yards long.
