-
December 2025 by Raizza Sandoval
The sweetest crew ever !! Shout out to the crew for making my experience so amazing I’ve been coming to white water express for a long time and every time I come has been absolutely wonderful! Thank you all!!
-
December 2025 by Money
Price a good service
-
December 2025 by Dr C
Update: after several attempts to call corporate and this location, they have ignored me entirely. They also ignored the BBB. They won’t refund the $600 they owe me. If something goes wrong, they won’t refund your money. Dishonest.
I have been double charged for my monthly membership for the past two years. The total is over $700. I contacted customer service and they said I have to speak to the manager at this location to resolve the issue.
On October 1st, I spoke with Parker and gave him my credit card statements showing the double charges. He said since he took over as manager, he has had to issue several refunds for double charges. Also, he said the double charges were caused by a duplicate tag that has no physical sticker associated with it. He said he would call me by October 3rd to confirm the refund.
I went back to the location on October 4th because no one called me back and when I try to call this location, it went straight to voicemail. I spoke with Parker in person again and he said his boss hasn’t come by to approve the refund. He said he would call me by October 8.
Today is October 9. Still no refund. I called twice and it goes straight to voicemail each time. Customer service said I have to speak with the manager at this location to get the refund.
This is how I have been treated after being a member since 2019. What’s the delay?
-
December 2025 by Jonathan T
I was signed up without consent for a monthly plan. Went in a couple months ago for a basic car wash and I guess they took it upon themselves to sign me up for a 29$ recurrent charge. Luckily I happened to randomly check my recent statement and saw this charge or they would have gotten away with it. If you ever go here make sure to check your statements. They also don’t have anyone to pick up phones, only an option to leave a message for call back . Shady practices, I would avoid this car wash service at all costs.
-
December 2025 by T B
Great service works well.
-
December 2025 by Christopher Chang
Thomas was a great help and the service was great!
-
December 2025 by Dylan Johnson
Thomas is a very helpful worker
-
December 2025 by Simeona
Bryce helped me out, he was so helpful with my experience!! Definitely would recommend!!
-
December 2025 by Jason Morris
Great spot. Great wash. Highly recommend.
-
December 2025 by zoe wittrock
Amazing service!!! Thomas was so helpful and explained everything! Top tier service will 1000000% be back! No
-
December 2025 by Matthew Kess
Great wash, the location on coit does a little better of a job but I like the staff better on Custer.
-
November 2025 by David Lary
Parker was so helpful in great contrast to the Rowlett location! Thank you Parker! Outstanding customer service!
-
November 2025 by FTF Nation
This is my second time coming here and the service has been solid both times. Friendly staff, quick process, and my car came out clean again. Definitely earning a regular out of me.
-
November 2025 by Lowkey Koopa
good wash! keep the employees!
-
November 2025 by BeatsByKoopa
I come here pretty often and Stephen and Cam always take care of me. They’re cool, friendly, and make sure my car actually looks good before I leave. That’s why I keep coming back.
