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January 2024 by Kosta Giannopoulos
Excellent service at this car wash. Everyone I came into contact with was extra friendly. Service was fast, reasonably priced & this will be my quick spot for a car wash. Will be back weekly! Ran into the manager. His name is Evan. Runs a great establishment. Thank you Whitewater!
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January 2024 by Dylan
By far the best experience I’ve had at a car wash! Evan and the rest of the crew were extremely kind and professional!
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January 2024 by Eric J Knowlton
This review has nothing to do with Arthur at the ordering screen who was as nice as he could be with an irritated customer. This review is about the corporate policy.DO NOT have your man leaning into my window to show me how to push buttons on a touchscreen. Have someone nearby in case help is needed? Yes. Have a manager supervising and watching in case a car/customer gets stuck? Yes. But start pushing buttons for me? Get the hell out of my face! If I want help, I’ll ask for it.Then you have the nerve to take me to a screen asking if I want to tip for a service I did not ask for?If you really want to increase profitability, it all comes down to labor costs, yes? Then stop paying for an employee to stand at the machine all day.A competent and effective manager can supervise the entire operation and keep an eye on the ordering area in case the line gets stuck.Not coming to Whitewater again unless this policy goes away
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January 2024 by Andrey Gulchuk
WhiteWater Express Car Wash in Plano, TX is my go-to spot! Impeccable service, quick and efficient. The cutting-edge technology ensures a spotless finish. The monthly membership is a game-changer, making it affordable and convenient. No better place to keep your car gleaming! Highly recommend this top-tier car wash in Plano for a swift and sparkling clean!
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January 2024 by r n
Because of their mistake I was charge monthly form my 2 different cards for 3 months for a single monthly car wash pass. Good thing I noticed the charges to my different bank accounts. Called them and was told that a $50 maximum refund is the only thing they can do. Terrible system they have. Be careful in giving you card details, make sure they charge one card only if they have multiple card in their record / system. Needed to file for a dispute with my other bank to fix their mistake what an inconvenience. Will cancel this monthly car wash with them not happy with the service at all. Will not recommend to my family and friends.
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December 2023 by Aditya Kamat
have been going here since 2 years. This place is fully automated and great for a quick car wash. They also offer free vaccuming along with wet towels for cleaning car
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December 2023 by Maleke M.
I typically use another car wash but needed to vacuum my car out pretty bad so I stopped at whitewater express. I paid 15$ for a car wash and left a $3 tip (wanted to leave $5 but 3's the highest amount they accept). Anyways, the wash was ok but when I went to vacuum out the car ALL of the stalls I went to had absolutely no suction power. I tried 4 different stalls before going inside to customer service. The young man apologized and said that none of the vacuums were working properly, everything is breaking down on them and he didn't know when they were going to get amechanic in to repair the issue. Perhaps you guys should let folks know this BEFORE they pay. I'll NEVER come to this place again. I want my money back.
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October 2023 by iris soh
$8 basic wash, free vacuum, free towel to wipe your car with. Nice worker helping you with payment at the machine. Just a tiny complaint, vacuum not very strong, no sign to tell you where is the entry of the car wash, it's right by the entry to the big road, heavy traffic area, easy to miss.
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October 2023 by P Rodriguez
Customer service 1-star! Not a good customer service experience on approximately Sept 30---thanks to the tall, elderly Caucasian male's rudeness, ugly, uncalled for attitude. I had pulled into the left lane just as a truck in the right lane was going thru the arm gate & since I have a sticker for unlimited passes I proceeded slowly to the arm gate but it never went up! I tooted my horn for the attendant/pointed to the sticker on my car but he ignored me/looked away & continued helping the next person (after the truck) pay @ the machine even tho I rolled my window down & nicely explained that the arm gate wasn't going up, to which he rudely snapped "she was here first!"---and that was a lie!---to add insult to injury he allowed her to go thru b4 me!!! I was going to speak to the manager after drying my car but was too tired/hot. I am a long time member but considering cancelling my membership bc of the arm gate's multiple malfunctions, the distance & ill CS of this meanie. I no longer live in Plano & drive pass several carwashes to come here but if I have to continuously endure this kind of treatment & arm gates that don't always recognize the sticker I'll pay elsewhere. Car wash experience is still a 5-star!
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October 2023 by Nelia L.
Excellent and quick service. Not a long wait to get a car wash. Got a complimentary air freshener.
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October 2023 by Michael G.
The only car wash to beat my car so hard a back reflector plate fell off! Can't wait to take my shiny car into the dealership to get it replaced! Thanks guys! Happens so regularly y'all have to check hourly for stuff falling off so you'd think you'd realize you have a faulty machine but I guess not!!
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September 2023 by Chelsea R.
Okay, confession. One of my most favorite past times is going to the car wash. There is something that is just so therapeutic about it!! Anyone else?! Since I juggle many hats with both a full time career and part time gig there are times where I feel like just need to get rid of the clutter. So, it's kind of a tradition now on weekends after a workout that I head on over to the car wash to check another thing off of the list AKA "adulting". Love that this location is now a bit more convenient for me! The $8 standard wash is generally all I need to keep the whip sparkling. What this location has that I have not seen everywhere are the extra cleaners and unlimited towels to take advantage of after if they miss a spot! Just pump your foot on the contraption and out comes the cleanser. In general I also just like the setup of the vacuums as they seem to be more spread out. I will be back and back often!!
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September 2023 by Karina T.
I visited on the 20th and there were 3 males at the car wash and all 3 were so pleasant! Their customer service was immaculate. They did make an error with the queue and immediately stopped me to make sure I received the right wash and had me go back around! Not a big issue for me at all! Each encounter, they had a smile on their face and even carried conversation. This will always be my fave car wash!
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September 2023 by Michelle G
Paid 15 bucks for a wash, which was ok. NONE of the vacuums work so I was not able to clean my car fully. There are too many car washes out there to go back to this place again.
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September 2023 by Mohammed Maqsood Ahmed
I had not got my car washed in more than 3 months so went here for a wash. They have free vacuum and towels you can use them to wipe your car inside and outside after wash. I used the machine to get the car mats cleaned. Nice place to go.