Lone Star Holdings LLC

Lone Star
Lone Star Holdings LLC, a delivery service company, has received mixed reviews from customers. While some customers have praised the company's exceptional customer service, others have expressed frustration with the lack of direct communication and delays in package deliveries. One customer, who ordered a perishable item, was initially concerned about the delayed delivery due to the Labor Day holiday. However, the company's customer service representative, Darryl, worked with the customer to find a solution, even coordinating with the service team to allow the customer to pick up the package from the service location. The customer was impressed with the team's flexibility and willingness to go above and beyond to ensure the delivery was successful. Another customer, Suzane mae A, also had a positive experience, describing the service as "7 star" and praising the professionalism and assistance provided by the team. However, not all customers have had such a positive experience. Some have reported issues with delayed deliveries, lack of communication, and difficulty reaching the company directly. One customer, who had ordered from Fashion Nova, faced a similar delivery problem and had to visit the facility in person to resolve the issue. While the customer service representative, Gerald, was helpful and responsive, the lack of a direct phone number for the facility was a significant concern. Despite these mixed reviews, the company's employees, such as Gerald and Keith, have been praised for their professionalism, accountability, and willingness to resolve customer issues. The company's overall performance seems to be affected by the lack of direct communication channels, which may be contributing to the negative reviews.

• 2.36 miles

  

  Moore Transport Vehicle Shipping Agent, Couriers & Delivery Services

1. Plano, Texas