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August 2024 by Ameen Shawwa
I had an amazing experience at Lovesac! Dave was incredibly passionate about the brand and knew the answer to every question I asked him. His enthusiasm was contagious and made me even more excited about the products. I’m really looking forward to buying a beanbag chair from them now. Five stars all the way!
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January 2024 by Gretchen Picklesimer Kinney
The sales associate (Em) who helped us was super knowledgeable and friendly! She patiently answered all our questions, and helped us get us a great discount on the bean bag we wanted. Honestly one of my favorite experiences shopping for furniture.
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November 2023 by Kevin and Susan Green
Our experience at Willow Bend Mall was great!!
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November 2023 by Katie Allinson
Team was great! So helpful in helping me purchase my Supersac!!!
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November 2023 by Kelly Burns
Ryan was extremely helpful. Wonderful experience and we gained much information.
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November 2023 by Mary Lowe
Get experience and excellent customer service!!
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November 2023 by Brendan Gilbreath (Mistform3D)
Sales associate Tanya was super helpful.
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August 2023 by Rose Engard
Awesome, you took very good care of my concerns all within a short amount of time. I love everything about the company and customer service. Please keep up the great work. I’m a customer for life.
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June 2023 by Clint
Do not believe customizable i waned to add just a seat to use as an ottoman but this can’t be added without spending hundreds more for the back cushion and cover. Even though they sell sets with it. So frustrating to be mislead. Sofa is nice but adding later is not true
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April 2023 by jamarcus galtney
Very professional/friendly and helpful. Environment is clean calm an most importantly the material is worth the buy with plenty options aboard…
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April 2023 by Lyndie Fallen
Amy is a rockstar! She worked so hard finding everything I needed to put my “sactional” together!
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February 2023 by Lori Hosterman
Had a great experience. Love the concept and number of fabrics to choose from. Very knowledgeable sales associate.
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January 2023 by Elizabeth Ferguson
The staff was very friendly and easy to work with. They helped us to select a fabric that works for us and our 2 large dogs. The fabric we picked happened to be in stock and we receive our order in less than a week which was awesome. We were shorted 1 cover on our delivery but customer service was very quick and got the missing item out fast.
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January 2023 by Xandria B.
We purchased our dream sofa during the Black Friday awake in November 2022 not realizing we were purchasing what would turn into a soured experience dealing with Ryan and the Willowbend store. First, they no long offer in-home set up for a product that cost $10K-$15k. Let me say it's a nightmare that will leave you in tears if you live alone as it's practically impossible to assemble this by yourself and the directions do little to nothing for you. Now Jar-Mar was amazing helping me navigate this. His professionalism, compassion and customer service mentality embodied leadership, yet he is just a team member. Now for the nightmare. The subwoofer which is installed under the sofa before building it was defective. Please not this is a $3-5k product alone. I reached out to the store and after it was determined it needed to be replaced another was order but no communication was provided to us so we just had to wait. At the end of last week we finally got a call to set up the swap out. Ryan came over to swap this out and in the process broke a clamp which now we are waiting for a replacement under warranty. When I expressed the frustration on just how the process has gone but that I still desired to purchase pillows to match our dream-nightmare sofa I asked what concessions could be offered? Ryan and his DM offered us $21.10 of the matching pillow which cost $422.18..... yes you read that correctly. We were offered $21.10 off for a product costing us $9K. Today I made my first payment on a sofa that was just made functional yesterday. Ryan has shown us that he and his DM do not value people.... They are about sales sales sales!!! While we were able to enjoy our first movie last night using the sound system I must warn you about dealing with the Willowbend Lovesac store. We do not recommended this store and would encourage you to find another store in the Dallas/Ft.Worth area to purchase from just in case you have any warranty issues! You want to spend your money where they not only value your sale but also your satisfaction which this store does not. I have attached Ryan and his DM's views of customer service. As a person in leadership and in management myself... this is not customer service and I'm sure this does not reflect the value of this company as a whole. Willowbend needs new management and the District needs now leaderships if this is what we call acceptable for such a high dollar item. I will not be purchasing from this location again. We will find another store in hopes of a better experience!
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December 2022 by Tom Blair
Outstanding experience shopping at Lovesac. The sales associates Moses and Maria were extremely knowledgeable and helpful. Purchased a new sectional and it was delivered in 1 week. Extremely comfortable and super high quality. We love our Lovesac!
