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November 2023 by Garfeld Luther
Such a lovely experience shopping here! Staff are personable and attentive. The clothes are quality and on trend. Madewell offers a number of promotions as well. I purchased a pair of tortoise-shell sunglasses with green lenses, love.
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October 2023 by Sandra M
Great selection of fall styles. Store was clean and organized, and the staff was very friendly.
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October 2023 by Jaelyn S
super helpful employees and really great quality clothes
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August 2023 by Mary Leigh Ariens
I was meeting my family for dinner when my wedges broke walking from the parking garage. The top completely detached from the bottom. Luckily there was madewell on the way to the restaurant. I went in and explained my shoe emergency, they were extremely sympathetic and quickly started helping me. They took me straight to the sale section and started pulling out all different options in my size and even found one that matched my outfit. They were super helpful, nice, and fast (which was greatly appreciated as I was already running late). Thank you to all the sales associates that helped! And I love my new shoes!
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August 2023 by Stacy Binder
They don’t sell their men’s line at this location. Very inconvenient.
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April 2023 by Erica Ting
One of the sales ladies (older, black hair, wearing baseball hat) was extremely rude! I spent 15-20 mins shopping in the store, wanting to try a few different style pants, but when she saw me walked in the fitting room, I can’t believe she said “You are still here? Gosh!” WTH?? I was so mad and felt humiliated. Totally unacceptable! Why Madewell hire someone that hates their customers????
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April 2023 by Peiling Ting (Erica)
One of the sales ladies (older, black hair, wearing baseball hat) was extremely rude! I spent 15-20 mins shopping in the store, wanting to try a few different style pants, but when she saw me walked in the fitting room, I can’t believe she said “You are still here? Gosh!” WTH?? I was so mad and felt humiliated. Totally unacceptable! Why Madewell hire someone that hates their customers????
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February 2023 by Amanda Turner
Customer service is great! I always find the jeans I want and if I don’t, I’m always offered the option to order and pick up in store or have it shipped! Love this place!
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October 2022 by shannon dokter
Everytime I go into this store I am treated rudely. Went in today to return two pairs of jeans with tags and receipt but over 30 days.Ana get was rude and said I could get exact jeans but they don’t have my size in store would have to order online. After 30 min or so of trying some on and looking around she says o it will let me refund your acct now. Idk what the deal is but every time I leave the store I feel like I was a bother to them and I feel like they don’t care about my business. They aren’t helpful when I need other sizes and I’m trying on jeans. Very disappointed in the way I have been treated the last few times I was at that store. I probably will not shop at this location again.
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August 2022 by B. P.
Not a huge selection of clothing, but decent and very cute! People were attentive and friendly.
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July 2022 by Kailyn M.
finding jeans that fit my butt and waist is always almost impossible, but i found so many cute styles there! Lorena helped me for 30-45 minutes finding a perfect pair for me, she was amazing and soooo helpful. got my jeans ordered and can't wait to be back for more!
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July 2022 by Ngoc-Nhi Nhan
Was there to do a return. Old woman with full-sleeve tat was rude af. Multiple workers, but only one was on register moving slowly with several people in line before someone else hopped on. Could learn some customer service from the girls at Starbucks across the street.
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April 2022 by Anna
Staff was really nice, but couldn’t find ANYTHING in the store bigger than an XL :/
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January 2022 by zhenyan zhao
I went there today for an online return, and the lady told me they can’t take back the shipping box from the return. It never happened before! I don’t understand, how can I shop there with both my hands holding a cardboard box! This employee has dark skin with black hair, she is so not nice, with her noble British accent and I’ve never seen her before. I guess madewell is too good for me now!
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January 2022 by Myra Gupta
Very rude staff at this particular location. Madewell sent me the wrong item for an online order and customer service told me to take it into the store to return it. It took the representatives at the store about 30 minutes to sort this out. Initially they told me that I needed to drive to a UPS and return it in person there (even though it was Madewell that sent me the wrong item). After about 30 minutes of them accusing me of lying about calling customer service, arguing back and forth, and unnecessarily walking me through their point of sale system (info that is completely irrelevant to the customer) they finally accepted the incorrect item they sent me and refunded my money.
