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October 2023 by Idalmi Pena
I’m soo disappointed because I trusted them into bringing my truck here and after being charged almost $800 dollars for what? Just getting my timing belt fixed and the labor work? They supposedly found a loose bolt and whenever the guy called me to let me know what was wrong, he said they had to replace the bolt but had to see if they had that size there. So I’m like okay that’s fine do whatever you have to do, then hours later he calls back saying how they had fixed it already with the same bolt he had just told me it didn’t fit but he assured me that it was put on right this time. Well I go and pick up my truck to see how it feels when driving it and it felt way better than when I took it but on the second week of me driving it, I feel like the bolt came back out so I paid all this money for nothing… I’m more mad at the fact that I have to look for another place to go to and pay once again!
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October 2023 by Katharine Hume
I just took my car here for them to check out an intermittent issue with my manual transmission. They were really nice, fast and honest. I’m definitely taking my car here from now on. Nate is now my goto for auto repair.Services: Transmission
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September 2023 by Mike Hill
I've been a Mastertech customer for most of our 26 years in Plano. Through many cars, quite a few breakdowns, and LOTS of routine maintenance, I've never found reason to doubt the expertise and integrity of the people at Mastertech. I just had $2,500 of scheduled maintenance on my 2016 truck. I checked on those charges with a buddy who's a former Ford technician. He said the work and charges are perfectly reasonable for my vehicle at almost 100,000 miles. So that's a hit to my wallet, but a good investment in the next 100,000 miles.
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September 2023 by Dean M.
Is there anything you guys can't fix. I took my truck in there the other day. It was stalling out after it would turn on. The front desk guy Austin and Nate were extremely nice and knowledgeable in what they were talking about. They were giving me daily updates on my truck. The fact that they go out of their way to keep me updated was a nice surprise. this was my second time coming here. Hopefully I don't have to come back here. But if I need a tech I know where I'm going. Once again, I know why they call you MASTER TECHS. because you're masters in your craft. Thank you Nate for all that you do. You guys are my favorite auto shop hands down. Keep up the great work.
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August 2023 by mina ʕ•ᴥ•ʔ
the dudes at mastertech auto care are the best out there. this is my new go-to shop whenever i'm having car problems, no doubt about it! nate is very kind and quick to tell you what exactly is going on with your vehicle. you get a sense that he really cares about getting things taken care of - and at a super reasonable cost. i don't recommend many places, but this shop deserves the recognition. 100000/10 service. :)
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July 2023 by Andres Martinez
This place was amazing!! Took in to fix my AC, which is as blowing cold sporadically. I was very scared of worst case scenario and where many shops would have just started charging me for any and everything, MasterTech didn’t. They were diligent and found the issue to be with a bad battery. Very transparent and communication was great. Hopefully I don’t need a mechanic soon but I will come here next time I do!Services: A/C installation & repair
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July 2023 by Dean Moore
I can’t even explain the gratitude I have for this auto shop. My car was over heating To the point I was getting nervous to drive it. After handing over my keys to Nate. 2-3 hours later Nate said the magic words “it’s fixed.” My car has been running smoother than it has ever been. Nate is one of the best mechanics I have ever met. He didn’t try to squeeze my wallet out of every red cent. He was fair and kind. I highly recommend Master tech. Ask for Nate when you are there
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July 2023 by Rodney Wetterskog
Pricing was giving up front and transparently, better than “baseline estimate” from dealership. Quoted price is what was charged. They even did some extra labor in a last minute service I needed. Great communication, very nice people.Services: Air & cabin filter replacement
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June 2023 by Punkrock Hair Goddess
My engine light came on so I brought it in. I had a great consultation with Austin. I felt confident to leave my car somewhere I had never taken it to before. As a female, it’s nice to have a place that I trust since I don’t know Jack about cars. I’ll be coming back in the future! Thanks guys
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June 2023 by Bennie Lopez
Very trustworthy and I take all three of my vehicles there. They are very thorough and inform me of any specifics required. Took my Santa Fe there most recently and I was in and out within the time promised.
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June 2023 by Brian V.
Good work, fair price, and honest with time estimates. It is nice to have a place where if the work is going to take a while, even a simple oil change, they let me know up front. Yes they tell us if there work that is recommended, but I have never felt pressured like other places. I think one of the best compliments I can give is "I trust them enough that I told my daughter to take her car to them, and I don't need to go with her". As long as we live here, you have a long term customer in us.
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April 2023 by Kristin Palacios
Mastertech is the best auto care shop in Plano. I've taken my car to other places to get serviced, but the service at Mastertech is unparalleled. Every time I go the service is fast, reliable and honest. I'm usually greeted by Nate, the manager, and he's always friendly and he makes sure his crew gets the job done right. Everyone is helpful, the place is clean and the waiting area is comfortable and has complimentary coffee and beverages. If you want honest, dependable work on your vehicle, I highly recommend this place.
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April 2023 by Audrey Saldivar
I’ve taken several of my vehicles to this location and referred many friends and family. The work is always completed on time and I never have issues after. The upfront staff is so nice and professional. Nate, Landon and Austin are so efficient and always take the time to explain everything to me in detail and show me pictures of exactly what the problem is. These guys are honest and knowledgeable!Services: General repairs & maintenance
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April 2023 by Patty Stouffer
Highly recommend Mastertech. The technicians are friendly and knowledgeable, and the waiting area is comfortable and quiet.Had another shop run a diagnostic on a Lexus IS 250 with over 200 thousand miles. Landon, at Mastertech took the time to do a diagnostic, and explain and show me why some repairs didn't need to be done and other major repairs did. Brake fluid, rotors/pads, CV axle, Suspension Control Arms and Ball Joint and Allignment were all needed. Landon also installed new hood supports that I had purchased earlier. I feel much more confident that the car is ready for travel. I'll be coming back here again.Services: General repairs & maintenance
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April 2023 by Coltan Manley
This auto center’s staff have honesty and integrity about them. The manager Nathan is easy to talk to and makes sure you are aware with the amount of time needed for any repairs or tune ups you need. His team is super chill too, they seem satisfied with their work environment.