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January 2024 by Robert Mitchell
Jacob helped us select the perfect mattress and box spring combination. He listened carefully to our requests and then showed us three options! We ultimately chose the first one he recommended! Nice young man and a great buying experience!
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December 2023 by Carolyne Reynolds
After feeling invisible at the Sleep number store next door, my husband and I decided to just pop in and look around mattress firm. We are so glad we went for it. Jacob was incredibly knowledgeable and helpful with our needs and wants between my husband and I.We were in need of a mattress as ours was not salvageable due to an apartment fire. Jacob understood what we needed in a mattress for both of our bad backs. His kindness, full attention and dedication to finding us the perfect/reasonably priced mattress did not go unnoticed. I highly recommend him to anyone looking for a new mattress. He went above and beyond.
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December 2023 by Cody
I originally went over to this location and Jacob was very helpful even though I originally told him I was not interested in buying that day. I went over to the location off of 75 and Plano and needless to say I didn’t have the best experience but didn’t feel like I was helped nearly as well as the Polo location. I left and called and Jacob answered the phone. I told him he has helped me and remembered me by NAME! I told him I was headed that way and he ended up helping me purchase a new mattress for my girlfriend and I. He pointed me in what I felt like was the right direction and gave honest input and his opinion on prior customers experience on the products. Overall I am very grateful that Jacob was able to help me make this purchase. He also got me set up for the delivery in two days on the day I needed. I can’t say enough great things about him. Go see Jacob!
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December 2023 by Sorin Berca
I had an outstanding buying experience today. Personal was very polite, provided us with flexibility, and enough information for us in order to take the right decisions. It was actually a fun buying experience !!!
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November 2023 by Brittany B
I was dreading to buy a new mattress due to being an indecisive person. Jeanie made it so easy for me to make a decisive by asking me specific details about my sleeping patterns and more. I had an amazing experience. So glad I went to this Mattress Firm.
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November 2023 by Robert Ousley
Having shopped for the perfect Ultra Firm mattress, I returned to Mattress Firm and your exceptional representative, Mark Castro. He's professional, honest, courteous and knowledgeable. Congratulations.
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November 2023 by Mildred Whittier
Again, I had an extremely pleasant experience working with Mark. He greeted me as I entered the store, was eager to help me, and happily fulfilled my request.Was glad that he was there to assist me. He is an asset for Mattress Firm for sure and his memory is amazing. He recalled who I was from a previous purchase from eight months ago.Many thumbs up !!!
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November 2023 by Susan Bancroft
Mark Castro was absolutely amazing!! We’d looked all day for the perfect pillow, I couldn’t go another night on the one I have. I told him my price range, and he pulled out the perfect pillow, it was the exact one I’d hoped to find. Bought two on the spot. Mark is classy, professional, very likable, kind and knowledgeable. I can’t thank him enough…a pillow doesn’t seem like a big thing, but it is and I’m so glad we pulled into Mattress Firm and met Mark!
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November 2023 by halie noell
Jacob is amazing! It is very easy to see that he is someone who cares about finding the right product for you. This was our first mattress purchase, and I know where we will go for our second. He kept the budget in mind while also managing our different needs. We have been sleeping on our mattress for about a month now and it is perfect. Thank you Jacob!
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October 2023 by Miluan Heflin
Mark sold me a mattress in 1/2020 and again 10/2023. He has the best most upbeat attitude and has excellent product knowledge. Anytime I've came in he has Always had a smile on his face.
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August 2023 by Laura Gillies
Jacob was extremely helpful and patient while my 92 year old dad was deciding on his new mattress. I decided to get a new adjustable mattress as well. Jacob bundled our purchase and saved us some money. Made the entire experience so easy and pleasant. We are looking forward to our delivery and having the experience of sleeping on these mattresses. Thank you very much Jacob and Mattress Firm in Plano!
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August 2023 by Joe Key
My wife and I were looking for a new mattress. Mica helped lead us through the process of selecting the perfect mattress for our needs. She was very patient and very knowledgeable about the best mattress for us. We found the perfect one for us. Thanks Mica for such a good job.
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August 2023 by Carla Diebold
Jacob was the ideal salesperson. He listened to us, interpreted our needs, and guided us to a perfect mattress and frame solution for our old sleigh bed. He is friendly, does not try to oversell, and is extremely knowledgeable about sleep — as in sleep positions, firmness of the mattress, and what specific bed frames can accomplish for the best possible sleep experience. Jacob had the skills and personality to turn a job I dreaded (buying a new mattress and wondering how to get a platform for the sleigh bed) into an easy, rewarding task.
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August 2023 by Cecilia Vu
We are in the process of moving and decided to upgrade our mattress. We were set on a tempur-pedic but weren’t sure of which model so we decided to go to Mattress Firm just to ‘look’.Mark greeted us as soon as we walked through the door with a genuine smile even though he was occupied with another customer. He gave us undivided attention and patiently explained each model and its functionality to us.We had our three crazy kids with us that were bouncing around and he was super understanding and even interacted with them instead of being annoyed or upset. We went in 2 days in a row and he even remembered my daughter wore a unicorn dress the day before! It’s the attention to details that shows me he truly cares about his customers.He patiently answered all of our questions even though we asked them multiple times. He let us lay and talk between ourselves as needed. When he did have to leave to attend to other customers he communicated with us and checked in with us as needed. He was never pushy and he was so easy to work with that I knew I had to buy the mattress (and more) through him. He was so sweet that he upgraded me on some things too. :)Overall this was the most pleasant mattress shopping experience I’ve ever had and I would not hesitate to give Mark my business again and again. I highly recommend him and his service!
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August 2023 by NoellaHannah. R.
Mark was very knowledgeable and patient with kindness! I have great experience and will definitely recommend Mattress Firm polo town.Thank you Mark for the great ? experience.Blessings,Noella R.
