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November 2023 by Nazrul Islam
Best Customer service. Store manager was able provide me with a solution very quickly. I will be coming back here to shop for myself.
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November 2023 by J Jaden Razo
Just wanted to thank Mr. J Ali, he was really awesome, helpful, knowledgeable about everything. Helped us choose the right mattress for my wife and me. Thanks again Jay, you're the best and I hope that anyone that comes here goes straight to him he is truly and awesome Mattress Firm expert! Thanks again!!!
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November 2023 by Brittany Johnson
I got more than half off my mattress. I have affirm so it paid for it all in one go. Jay was really helpful. Just wish I didn't have to wait until Sunday to get my mattress. Besides that everything went smoothly.
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September 2023 by Ron Francis
Said was great. He listened to what we wanted, asked a few questions, then gave us lots of options.Didn’t try to up sell or oversell. Polite, fast, and respectful of our time.He is our go to for when we update our bedrooms.
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September 2023 by Dan J.
Don't buy from Mattress Firm! Yes they are nice folks when you are buying but not so much when you attempt to file a warranty claim. I bought my BeautyRest mattress ($2500) in December 2022 and it already has a big sag in the middle. Filed a warranty claim with all the required pictures and the response was it was a normal body impression! After 8 months?! Really? They make it difficult to file in the first place hoping you will go away. When you do provide the required pictures and info they immediatly reply with this bs. Save yourself a headache. Go somewhere else that has a quality product and stands behind it.
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September 2023 by Cari Jordan
We dreaded shopping and Jay was WONDERFUL. He dealt with our hesitation perfectly and we walked away happy with our purchase. Having him say we can call HIM with any thing later, is priceless. Looking forward to our comfy mattress!
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September 2023 by Kim Tesar
Felt a little like bait and switch, but we found a returned and sanitized $1000 mattress for $400 that is very comfortable. We expected to buy a $270 mattress for our daughters's college appt.
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September 2023 by Sherri H.
What a refreshing and pleasant shopping experience! I came in during the Labor Day sale and most mattresses were on sale with great discounts! Like 50% off!We were shopping for a full size mattress for our granddaughter and Said did a wonderful job of assisting us. She was able to crawl on and lay on a bunch of various mattresses and she liked them all! Especially the adjustable base model that is out of our budget. But we settled on a 10" foam mattress. Said mentioned that this was the last one in stock. We decided to buy it and then also purchased a bunkie board (instead of a box spring). We had room in our vehicle for the mattress because it came compressed in a box. The bunkie board was scheduled for FREE delivery the following afternoon. They call it Red Carpet delivery service and it truly was spectacular! Lots of great communication every step of the way. I received a text and a phone call letting me know when the two hour delivery window would be. Then the same 2 layer communication right before the two hour window saying they were on their way. The delivery of the bunkie board was right on schedule. My granddaughter loves her mattress!
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September 2023 by Royce K.
Great place. Several options to choose from. Options at like $299 for a king. Outlet is the best they got.
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August 2023 by Annie Henry
I had Jay helping me to look for mattress at Plano location, didn’t care for him much , he was a talker sell’s person, didn’t want to listen to what I wanted to purchase , I would never go back there again , I wish I had a different sell’s person, oh he was telling me about his 4 months return policy all afternoon , but he never mentioned about the 20 percent stacking fee , I understood if it was used or opened but we never opened the box after 2 weeks, we decided to return it , when I asked for the supervisor. number he refused to give it to me , so sad they try to get ur money either way.
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August 2023 by Brian Allen
My girlfriend and I went in there to buy a bed Jay greeted is immediately. He was very knowledgeable and helped us find the perfect bed. I would definitely recommend the Plano location!
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August 2023 by Angela
Lemont is awesome! He was very patient with me and helped me select the right mattress and get the best price. Highly recommend shopping with him and this store. Good selection.
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July 2023 by Macarena Garcia
My daughter and I entered the Plano store today and Mo treated us with the up most respect and we didn’t feel pressured in anyway. We were completely satisfied with the service and the willingness to help us find the right mattress.Thank you,
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July 2023 by lama hitto
Lemont was an amazing sales representative and helped us choosing the right mattresses for each of our family members. He had extensive knowledge on all the types and differences between each mattress
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July 2023 by Mike Lane
Sales rep was very professional, low pressure, and extremely knowledgeable. Very helpful. We had no intention of buying a mattress today, were going to research it more and check some other places, but felt so good about the experience we went ahead and bought one.
