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November 2023 by Cynthia McCall
Mirza was helpful, courteous and listened to my needs. All while doing the same things multiple customers.
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November 2023 by CeCe McClain
Lamont was amazing! He was very knowledgeable on every mattress we were interested which was pretty much all of them lol. He was polite, patient with us and provided us with impressive customer service. We are pleased that we were finally able to get a mattress that we love, that will leave us pain free every morning and meet all of our sleeping needs.We appreciate you Lamont and we appreciate you mattress firm Plano for hiring him!
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September 2023 by Kelly Giddens
've been shopping with Mattress Firm for 14 years, and I've always been impressed with the quality of their products and the level of customer service.I recently purchased an adjustable memory foam mattress and base from Mattress Firm, and I'm so glad I did. The mattress is incredibly comfortable and supportive, and the base has a variety of features that help me get a good night's sleep.When I first set up the base in our new home, I discovered that there was a problem with it. We have had this set for over a year and just moved. I called Mattress Firm, and Lamont promptly returned my call. He listened to my issue and then scheduled a new base to be delivered to my home within two days.I was very impressed with Lamont's customer service. He was friendly, helpful, and efficient. I'm so glad that I chose Mattress Firm for my new mattress and base. I would definitely recommend them to anyone looking for a quality product and excellent customer service
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September 2023 by Grant Reader
I received a complimentary mattress elevator with my purchase. A couple of weeks after, it broke, and I received a free replacement delivered the next day, no questions asked. Great service and great response time.
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September 2023 by Linda Zoblotsky
Mirza is excellent! Made sure that I tested mattresses and pillows and platforms several times and was very detailed in reviewing all my options.
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August 2023 by Irene O
Mirza was sooo helpful in getting us the mattress we desired to meet all of our needs. He was responsive to all of my questions and concerns and educated me on what to expect with different mattress types. It was a pleasant and efficient experience; the new mattress has already been delivered and set up (less than 2 days later)! Highly recommend this location.
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July 2023 by Nikki Eakins
We were extremely happy with Yusuf’s service! He was super friendly, asked pertinent questions, provided valuable details and insight, and was dedicated to identifying the right mattress for us!
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July 2023 by Michele Ratliff
My salesman, Mauro was very thorough, and very considerate. When I told him the amount I could spend.
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July 2023 by Angela Brown
Yusuf was very thorough in explaining the different mattresses. He was also very patient and made sure I received the best mattress suited for my needs.
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July 2023 by Olyvia Prince
I love this mattress!!! It is the best nights sleep I have had in a longgggg time. The customer service is A-1. No pressure to buy anything. Very helpful and knowledgeable. Thank you so much for helping me find the perfect mattress!!
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June 2023 by janice phillips
Yusuf was extremely knowledgeable, patient and courteous! He provided excellent customer service and offered great deals!! We are happy customers!
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June 2023 by Rhonda Torres
Chris and Anthony were angels, they are #1 service men. They were polite and very respectful. They should be rewarded. Thank you so much
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June 2023 by Joshua Berlin
Quick personalized service! We had a set budget, and a specific situation, and we were recommended the best value without inappropriate upselling. Great experience, great attitude, and quick! Could not have asked for a better experience, especially since we were only in town for 2 days moving our daughter.
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June 2023 by Kaitlyn Saulter
We went to the location in Plano on 14th! Our service with Javed was absolutely wonderful! He was very helpful and listened to what we wanted! He also gave us some great deals! I highly recommend this location!!
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June 2023 by Shava Harris
Yusuf was wonderful! He was professional, knowledgeable about the product and had GREAT customer service! I would recommend the Plano location to anyone. Thank you Yusuf!!!