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April 2024 by Mike B
I DoorDash from here often enough. They NEVER garnish my potato soup. No cheese or chives - that I pay for. I call and complain. It never changes. They simply don’t care. There’s always something else wrong too. Worst attention to detail. I’m feeling done with it now
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April 2024 by Jessica Owen
My husband and I came in a few days ago and witnessed a manager being so hateful to another employee. Whoever Nick is needs to be fired! He was so rude to the young employee that was working her tail off! Made our whole experience there horrible. If this is how this establishment operates and accepts workers to behave we will never step foot in yours again!
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April 2024 by Britt L
Food was fine. My only complaint is whoever the young white male manager /team lead with short brown hair is was so incredibly rude and abusive to his employees it was jarring. He was belittling employees in front of customers and we heard him say "I can ruin your day real fast bro" to a worker.It was weird and gross. I worry about the wellbeing of those who work here.
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April 2024 by Michael Trejo
Nicholas took our order very attentive and even after a few items came out wrong he did not hesitate to correct our order. We are very appreciative towards him to his attention to detail!
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April 2024 by Shimikqua Ellis
Excellent customer service and my food is always good!
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April 2024 by Andrew Taste
Awesome food, great service, Nicholas is awesome. Definitely coming back.
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April 2024 by Nick Dyslin
Found a hair in my sandwich. Tried calling back to get a refund but no one answered. Submitted a comment to corporate, and they said they would send me a card to apologize, but I still don't think I should have to pay for the food that immediately went in the trash. I really have enjoyed the food at other McAlister's, but I won't be going back to this location - it's just not something I can get out of my head.
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March 2024 by Jaylen Nuar
Nicholas and ej my guys service is just A1 , friendly place it’s not just a place you can enjoy good food but also have a good laugh , I may come in sometimes just to see how they doing . All around great place !
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March 2024 by Terry Placker
"McAllister’s in Plano is an absolute gem! From the moment I walk through the door, I am greeted with warmth and kindness.The exceptional customer service provided by the staff, led by the fantastic manager Nicholas, truly sets this establishment apart.Nicholas has an incredible knack for anticipating my needs, making each visit a delight.Whether it's a quick bite with friends or a family gathering, we always feel welcomed and valued.The level of respect and care shown by everyone at McAllister’s is truly commendable. I can confidently give this location five stars without hesitation. Thank you for consistently exceeding my expectations!"
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March 2024 by Mark Goacher
I'm in this McAlister's a couple times a week. Usually just picking up a sweet tea with my tea pass. Outstanding service by the entire team, and Nicolas makes sure you want to keep coming back.
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March 2024 by Anonymous Google User
Good food. When a customer places an online order for pickup - if you are going to miss the email confirmed time by a significant amount of time (25+ minutes) please let the customer know. The email I received said the order would be ready in 10 minutes and it was not. Please communicate with your customers! You don't know how far the customer traveled on their lunch hour to grab some food to go from your business. The customer doesn't want to get into trouble for being late back to work when it is your fault.
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February 2024 by Devon Jackson
The assistant manager or manager white guy with facial hair refused to take my order because he said I was being disrespectful cause I was otp telling him my mother order not once have I ate there so I didn’t know what she wanted then called the cops and told them it was a lot of teenage kids messing with the company lol then when the officer get there he talked to both of us a real good respectful police officer and said the same thing he doesn’t know why the man was mad I will never in a million years go back here or to any just cause of that man
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February 2024 by Rose Y&Y
I was so impressed with the staff member who answered the phone today! Boys! ! ! I was told twice on the phone that I wanted four cups with ice and peach-flavored syrup! Said it twice! Because I had to rush my children to class, I left without confirming. After calling him, he knew it was me and asked me to go back and get it. Do you think other people have a lot of time? I have always admitted that their food is good, but many store employees need to be retrained! have a bad attitude! Work hard! ! !
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February 2024 by Rachael Latham
We placed an order to go and we were so disappointed when we got back to our hotel. Our daughter’s kids meal didn’t have chips or a cookie so for a 6 year old that was a big deal. My husband’s sweet tea with lemonade turned out to be peach tea and my chicken and dumplings didn’t have much of either. We were really disappointed in this meal.
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February 2024 by Bernard Nuar
Nicholas is the man! Just sayin best restaurant around!
